All OnPage Incident Management System Reviews
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Tal
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
OnPage is really easy to install and configure. API is simple to install and support is great.
encrypted transmission, prioritizing urgent notifications. instant visibility to who is on-call Integration with Chat Ops tools (Slack and Cisco-Spark) It is very easy to put teams into groups, schedules and alert escalations.
PROSIt is reliable. We never miss critical alerts. At JSpeed We have high value customers and we strive to deliver superb customer service. We need to make sure we know about any issue well before the customer - that is how we gain their trust. Most important, When we need support, they get back to you within minutes no matter what time you call.
CONSThe UI is a bit dated. It would be nice to see a more vibrant UI. I guess it will be in the near future but most important - it works great.
Cheryl
Computer Networking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
OnPage Alerting Life saver
OnPage saves time for our on-call employee to only be alerted on certain tickets so, they do not have to have their computers up all hours of the night and weekend.
PROSWe love this product because of its integration with our PSA.
CONSAt this point in time we do not have anything negative to say about onpage.
Reason for choosing OnPage Incident Management System
The integration with our PSA and its interface.
Luis
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2022
Easy to use!
easy for nurses to contact me, easy to forward pages
CONSthe sound is very loud, the apps turns off other apps on the phone which is very very inconvenient
Brian
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Still saving the day! OR NIGHT!
I have already gotten 2 others companies signed up to use them. It JUST works!
PROSEasy of implementation, ability to have pools and failovers.
CONSapp looks a little cheesy. It could be easier to better looking emails that get sent to the phone.
Reason for choosing OnPage Incident Management System
cost and ease of use.
Andre
Research, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
OnPage is a Critical Component of our Business Continuity Plan
The Covid shutdown reminded all of us of the importance of having an effective business continuity plan. For us, OnPage saved the day! Running an R&D facility with different types of Labs and equipment remotely presented an extremely challenging communication problem. The response time in reaching critical employees, such as our lab or IT managers using cellular voice, SMS, and/or email was simply unacceptable! I would often call or email someone and not hear back for a couple of hours, wondering if they even got my message. That’s when we discovered the value of Priority Messaging and OnPage stood out among its competitors for the best value and personal support for the dollar. Once we deployed OnPage with personal support from the company, we were immediately able to communicate essentially in real time, with immediate receipt and read acknowledgement, eliminating all uncertainty. That was the day that OnPage was engraved into our business continuity plan. Since then, OnPage saved the day several times during power outages and internet blackouts. We even configured some IoT devices, such as our surveillance cameras to send priority notifications through OnPage when someone enters the building at night. I highly recommend it! GO OnPage!
PROSReceipt and Read Notification. Immediate Feedback. Value.
CONSAll good for our use. OnPage meets all our priority messaging needs.
Julie
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Great app for after hours alerts
We use this app daily in our company, from after hours calls to handling alerts when we are in meetings. OnPage has been great about giving us the confidence that we will not miss calls and can get back to emergent issues quickly.
PROSThis app has allowed our company to easily switch between employees on call and ensure alerts are not missed. The app continues to alert you until the page is acknowledged, so concerns of sleeping through calls have gone away since implementing this system.
CONSAdding support for the Apple Watch is much needed, currently the watch acknowledges that an alert has been sent, but it cannot be viewed.
Patrick
Law Enforcement, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
A Smart Paging Solution
The system is tied to our after-hours service line, a caller simply has to leave a message. Caller ID will typically pick up the call-back number but the caller has the option to key in. When the page goes out, if it's not acknowledged within a specified time, it will escalate to a specified user.
PROSI really like that OnPage is NOT tied to geography. Regional RF pagers quickly become useless if you travel out of a specific area. With OnPage, my team can be virtually anywhere.
CONSEarly on, the iPhone app had some glitches. OnPage has since resolved those problems.
Reasons for switching to OnPage Incident Management System
The devices weren't dependable. One of my techs actually had to carry two (2) devices to ensure one of them received the message.
Gilbert
Verified reviewer
Computer Software
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
OnPage is awesome I've been using it for many years.
Stop loss and maximum profit on trading transactions.
PROSOnPage supports a wide variety of devices, including Android, iPhone, and Blackberry. I use it to get real time stock price alerts and these have been a lifesaver for urgent trading situations that require immediate action. I have also used it in the past for server and database alerts. It's a great product and very reliable.
CONSThere are no cons. It's a great product. It has never failed me and I rely on it to get timely alerts.
Sarah
Hospital & Health Care, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
I love having a pager that doesn't require a separate unit! And OnPage is easy to use and effective
I love how easy it is to use on my end - I get the page, I click the notification which takes me to the app, and as long as the person paging me has put in a complete phone number, I can just click the number in the OnPage app and get back to them immediately.
CONSI have no concerns with the software. The only thing that might be nice is the ability to change the message people get when they call my pager. I work in health care, and can potentially receive pages from multiple different institutions and multiple different units within the various institutions. The way our institutions' phone system works, all outgoing calls look like they are coming from the hospital switchboard, so if people click 1 as suggested in the greeting, I have no idea which number to actually call back.
Reason for choosing OnPage Incident Management System
OnPage was a bit more expensive, but the ability to migrate to more functionality in the future if needed, plus the ability to have just an app on my phone rather than carrying a separate unit was a huge plus.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
Excellent pager for Technicians
Integration with ConnectWise for custom notifications.
CONSOnly allowing one session per login at a time. Sometimes this hinders our ability to test setups.
Harman
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Excellent paging app
My overall experience with OnPage Incident Management System has been great. It is secure, reliable and easy to use which makes it perfect for any business needing a tool for incident management.
PROSWhat I like most about OnPage is that it is very easy to use and is reliable. I also like that you have to acknowledge the page and then it will stop ringing.
CONSThere is nothing that I dislike about this software, it meets business requirements.
Steven
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Experience with Onpage
We have used Onpage since 2013 for our medical office as a notification system to reach doctors on call after hours. Has worked great without issues. Affordable solution for our office paging needs.
PROSIntegration into my cell phone, ease of use.
CONSNotification sound options are limited. Would prefer to be able to choose more sound notifications than the ones provided by onpage.
Kristen
Oil & Energy, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Reliable and easy to use
Overall, an easy to use paging system that functions well and is user friendly.
PROSOnPage is a reliable and easy to use paging system that is customizable and functional. With some paging systems it can be a process to go off-call; with OnPage it's as simple as hitting the volume selector top right and clicking on the options. Just one of the many features that make this system stand out.
CONSSometimes when you try and silent the system it does not work and notifications keep sounding.
Wyatt
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Busy Medical Optometry Practice
OnPage is simple and easy to use. Works well for our needs as a way for our patients to contact us after hours.
CONSThe alert function is loud, so we usually keep it on silent. Also, notifications are a maximum of 5 minutes apart.
Reasons for switching to OnPage Incident Management System
Pager was too cumbersome.
Scott
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
reliable
Overall experience with OnPage has been good
PROSI like how even when I'm away from site, I still get critical notifications
CONSI hate how I get woken up at night to alert me about critical issues that happen at site, but this isn't a downside
Moonis
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2021
Great Alternative to SMS/Pager
Have been using OnPage for more than 6 months and it has been really helpful in Intimation of Priority Incidents when away from Laptop. It has the snooze feature to ring again and again unless the message is read and it is easily customizable w.r.t. to the type of Events you want to be intimated for. OnPage has been great alternative of SMS/Pager which could be missed easily in today's world and rides the Digital wave.
CONSThere could be feature to Intimate others (Who are not part of the group) with a forward option
Jessica
Internet, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2022
Helpful paging system
This helps us with our incident reporting. We have a dedicated number for people to call where callers are put into a queue and eventually voicemail if everyone is busy. This greatly helps our communication and let's us use a dedicated number instead of our personal phones.
CONSCalls sometimes get cut off and voicemails may not come through.
Steffani
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2021
OnPage--An Asset
OnPage has allowed us to better serve our customers. That's a good thing.
PROSThe ability to maintain 24/7 emergency support without being chained to a desk.
CONSThe sound of the siren in the middle of the night.
Conor
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Awesome Support
This software is super easy to use and when and if you ever have any issues they have stellar customer support.
CONSThere is nothing negative I can say about this software. It just works.
Jeffrey
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Excellent Incident Management Application
Excellent application, has been a great tool for our company
PROSEase of use Reliability Features of the dashboard
CONSThe mobile app should have more features
Stephen
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
BMS alarming notification
Easy to use, reliable and good customer support.
CONSThere is nothing I can see at this point in time that requires attention.
Lin
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2021
Loud and clear
Simple to look at, loud notification system, able to forward pages to others, alerts every few minutes if not opened
CONSOccasional glitches, will not stop alerting while you are in the middle of a call
Andy
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Product
It's been great overall. Support is also very responsive and helpful.
PROSWorks well at alerting us for business critical needs.
CONSOccasionally the app is rather slow and sometimes you need to logout/in to get pages flowing.
Reason for choosing OnPage Incident Management System
Took care of replacing our physical pagers and gave us a lot more options.
mohammed
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
OnPage Review
On call alert is the best thing provided by onpage where you can link things with your ticket system .
CONSmight need some more options to cutomize and make more changes on it. it got limited options for now but user should be able to play around with more options and more ringtones.
Kyle
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed November 2022
End User review
easy to use as an end user, all you do is install the app and log in, you can customise your alert volume, sound etc
CONSit would be good to be able to view the onpage calendar as an end user