Excellent program and every city should be using it.

Smart Gov is very versatile for a municipality

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.

As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.

I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.

My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.

Every file is accounted for and can be updated as information is added from all departments within the City.

The return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.

I have used Smart Gov from both sides and have really enjoyed it.

Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.

Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.

I've enjoyed the improvements since its changed from Dude Solutions to Brightly. The new [sensitive content hidden] seems to send our updated more often and attempts to keep up with the demand needed for the system.

I enjoy the dashboard and the ability to create short-cuts to the sections I use the most.

The billing features are messy still. I know the customer service team is in the middle of trying to meet our demand but its taking a long time to complete any changes we want with the system.