About PoliteMail

PoliteMail is a cloud-based and on-premise internal communication solution, which assists midsize to large organizations with email management and distribution. Key features include responsive designs, custom branding, feedback collection, receiver list management and analytics.

The application comes with a builder tool, which enables managers to create, customize and save email templates as per company guidelines. It enables users to generate mailing lists with a segmented group of employees and send targeted emails. Sales and marketing teams can use the solution to track open and click-through rates of emails and measure employee engagement in the process.

PoliteMail integrates with third-party applications such as Microsoft Outlook/Exchange and Off...


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Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of PoliteMail

Overall rating

3.25 / 5 stars

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March 2019

Megan from OhioHealth

Verified Reviewer

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Like no product we've seen on the market

This product has been a game changer in our communications value provided to the organizations.

Pros

When we use PoliteMail, the end user cannot see the difference in our previous untracked emails and now tracked/measured emails. That is the true beauty of the product, it works within our Outlook system to give us valuable metrics that help us understand our email communication and audience habits. We can now report metrics on our communications that we've NEVER been able to report before.

Cons

The templates are clunky to use and takes some real practice to feel comfortable with it. Hoping this improves in the future. However, the support team is quick to help us on the issues.

March 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2019

Great product

The ability to provide statistics on how employees are engaging with our internal communications has been critically important for our corporate communications. It allows us to demonstrate the effectiveness of our effort and make informed decisions.

Pros

Having PoliteMail was a gamechanger for us. The ability to have statistics on our internal communications allows us to demonstrate to our leadership the effectiveness of our communications. It also allows to provide data in support of our recommendations for making changes.

Cons

Within our internal environment, Outlook can get finicky with how it interacts with PoliteMail. Of the five users, three of them experience challenges with getting the sends to actually work. Usually a simple reboot was enough to resolve the issue.

February 2018

Jennifer from Unum

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2018

PoliteMail is an easy way to get some email metrics

An understanding of what topics were most valued by the newsletter readers

Pros

PoliteMail is embedded in Outlook as an add-on. This makes it easy to use. Separate email sends can be aggregated into a campaign which helps to better understand metrics over time for a particular audience. Multiple user licenses are well priced and allow for many seats.

Cons

Sometime PoliteMail slows down my Outlook for over a minute per action. This is esily resolved by stopping and starting the add-on but it is frustrating.

March 2019

Jonathon from LexisNexis

Verified Reviewer

Company Size: 10,000+ employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

March 2019

Easy to use tool with clear metrics

Pros

Ease of use. Easy to digest metrics. Sharable templates.

Cons

Easier onboarding tools for newly added account users needed. Slow response for technical issues. Template set-up can be tricky. More options to slice the data with-in the tool. PLEASE workout some process to not include Preview messages in the overall metrics.