Internal Communications Software

Finding software can be overwhelming. Software Advice helps businesses of all sizes choose the right internal communications software for their teams to stay connected.

Showing 1-20 of 34 products

ThoughtFarmer

ThoughtFarmer is an intranet solution that helps businesses share updates within the organization and drive employee engagement. Key features include communication and collaboration tools, content search tools, social engagement management... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Zoho Cliq

Zoho Cliq is a hybrid team collaboration solution that caters to businesses of all sizes across various industries. Features include document management, drag-and-drop file sharing, channel-based permissions, team video calling and... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Bitrix24

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Lifesize

Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Unily

Unily is an employee experience platform that unites enterprises by powering better work for everyone through improved productivity, collaboration and engagement. This cloud-based platform provides meaningful digital experiences to... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Bluepulse

Bluepulse is an employee and student engagement solution designed to connect everyone across an organization. Bluepulse can monitor feedback and meaningful information to provide organizations with the opportunity to improve and resolve... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Samepage

Samepage is a cloud-based collaboration software solution that helps teams eliminate project bottlenecks and communicate seamlessly with team members. Samepage provides a suite of project management tools, communication features and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Workplace from Facebook

Workplace is a communication tool that connects everyone, whether they’re behind a desk, in front of customers, or working from home. Share important updates with teams, regions, or companies in official Groups. Send instant messages... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Flock

Flock is a cloud-based tool that facilitates team communication. It is suitable for businesses of all sizes across a variety of industries and offers video and audio calling, screen sharing, text chat, integration with other business... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Office Chat

Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely.  Key... Read more

Platforms: MacWinLinux
Deployments: Cloud
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eXo Platform

eXo Platform is a digital workplace solution that helps businesses engage and reward teams with tailored employee recognition and gamification programs.  eXo Platform's built-in recognition and gamification programs are designed... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Mattermost

As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboration by utilizing custom workflows, centralizing communication, and providing enterprise-grade security. With hundreds... Read more

Platforms: MacWinLinux
Deployments: Cloud
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OnSemble

OnSemble is more than an employee intranet that keeps everyone connected – it's a digital workplace that makes employees feel valued. OnSemble is a modern digital workplace that keeps remote teams engaged and acts as the culture... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Brosix

Brosix is an integrated collaboration platform that helps small to large enterprises streamline communication between internal departments via messaging. It enables users to text multiple team members using chat rooms and deliver announcements... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Beekeeper

Beekeeper is a cloud-based employee communication and collaboration solution optimized for remote and field workers. It supports omni-channel communication tools for mobile workforces. Users can send group messages, conduct surveys... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Trillian

As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Jive

Jive Interactive Intranet is a cornerstone of the modern digital workplace, a central hub for internal communications, employee collaboration, organizational knowledge, documents and more. Many leading companies worldwide rely on Jive... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Noodle

Noodle is a hybrid social intranet solution that can either be deployed in the cloud or hosted on local servers. It is designed for communication, collaboration and sharing resources within teams. Noodle allows employees to create... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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IC Source

IC Source is a cloud-based and on-premise solution designed to help businesses manage internal communications through content sharing, employee connectivity, collaboration and networking. Key features include knowledgebase management,... Read more

Platforms: MacWinLinux
Deployments: Cloud
Business Size:

MyHub

MyHub is a cloud-based intranet and knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and serves clients globally. The key features of MyHub are intranet setup and management, site... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Buyers guide

Imagine, you asked a colleague a question via email two days ago, and you still haven't heard back yet. The email you sent is buried somewhere deep in their inbox, among dozens of other messages.

Sound frustrating but familiar?

Whether your team has 50 people or 500, internal communications can quickly become unmanageable. Email messages can feel like a dump of information and team members hitting "reply all" can clutter inboxes. As a team lead or manager, dealing with unorganized communications can become one of your biggest challenges.

If this sounds like you, it's time you consider internal communications software to simplify communications within your team and create a space for team collaboration.

In this guide, we'll cover:

 

What is internal communications software?

Internal communications software is software that serves as the core messaging system within a team or organization. It helps users share information and files and stay connected with team members via private and group channels.

In addition to chat, internal communications tools typically support voice and video calls. Some internal communications tools also offer screen sharing, allowing users to present information during meetings or resolve problems as a group.

A few advanced tools may also provide project management features such as task management, making it easier for teams to collaborate on projects.

Channels can be used for group communications in Slack

Channels can be used for group communications in Slack

 

Common features of internal communications software

Text chat

Chat with one or more team members. Create active chat rooms (sometimes called "channels") for team members to communicate in.

File sharing

Share different types of files with one or multiple team members.

Conversation history

Maintain archives of individual and group conversations, and search for information in old chats.

Voice/video calls

Interact with team members via voice and/or video calls.

Meetings

Schedule meetings with team members and maintain individual and group calendars. Also, conduct meetings via group voice and/or video calls.

 

What type of buyer are you?

What a team of 20 people needs in an internal communications tool is very different from what a business of 5,000 people needs. Before you select a tool, it's important to understand your business needs and identify what type of buyer you are.

Buyers of internal communications software usually fall in one of the following three categories:

Small businesses with up to 50 peopleSuch businesses usually need an internal communications tool for basic tasks such as chats and sharing information and files. A cloud-based tool with minimal features will usually suit these businesses best. In addition, the per user per month pricing model of cloud tools suit the limited upfront investment viable for most small businesses.

Midsize businesses with 50 to 1,000 people: Such businesses usually have multiple teams (possibly at multiple locations) and need an internal communications tool that works for individual as well as group needs. In addition to sharing information and files, these businesses usually need to conduct meetings and presentations digitally. Therefore, these buyers should explore relatively advanced tools with features such as screen sharing and digital meetings. Cloud-based deployment with per user per month pricing will be suitable for most midsize businesses.

Large businesses with over 1,000 people: Like midsize businesses, such businesses have multiple teams (typically at multiple locations). However, their internal communications needs also include resolving issues and addressing complaints, in addition to sharing information and files. Therefore, they should explore tools with features that allow setting up an internal help desk as well as remotely raising complaints and troubleshooting issues. This buyer category can explore both cloud-based and on-premise tools. The former option is more suitable if scalability is the prime requirement while the latter is apt for users who want absolute control over their data.

 

Benefits of internal communications software

Internal communications software helps your team members communicate effectively with each other. Its benefits include:

Increased productivity: These tools help save time that would otherwise have been spent going back and forth in email trails or setting up meetings.

Reduce communication errors: These tools also help ensure that all team members are on the same page—they know what is going on, what they need to do, and where their teammates are on each project. This reduces the possibility of communication gaps and misunderstandings as well as possible day-to-day conflicts between team members.

Increased flexibility in workplace: With an internal communications tool in place, team members no longer need to be in the office to remain connected with their teammates. This makes it easier for them to work from home or other locations, as well as stay connected while traveling for work.

 

Key considerations when purchasing internal communications software

Choosing between multiple internal communications tools can be an overwhelming experience. However, keeping the following things in mind will make it easier to select one:

Don't confuse internal communications with project management: While features such as @mentions, tagging, and sharing files are present in both project management tools and internal communication tools, the two are very different. Project management tools help organize work whereas internal communications tools aid team members in communicating. Make sure you're clear about how you plan to use the tool, and evaluate the features accordingly.

Explore collaboration tools: Collaboration tools are designed to enable teams to work on common goals or objectives and share ideas, regardless of their location. Typically, these tools also offer features such as channels (chatrooms for team members) and private messaging, and can be used for internal communications. Before you choose an internal communications tool, explore collaboration tools and see if they more closely align with your needs.

Find a tool that complements your existing digital ecosystem: If you already have Microsoft Office 365 or Google Suite in place, you can explore the internal communications tools offered within these suites (Microsoft offers Teams and Yammer, and Google offers Hangouts and Meet). If you don't want to use one of these tools, make sure the one you choose works smoothly within your existing digital ecosystem and your team doesn't have to go out of their way to use it.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.