About Microsoft Teams

Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's online meeting solution.

The solution helps users store files online, manage documents, create groups and receive notifications. It is customizable for each team and users can communicate through instant messaging, online meetings, calling and web conferencing. The collaboration tool can be used to work on files within Office 365 apps such as Word, Excel, PowerPoint and Sharepoint. Additional features include open application processing interface, assistant bots, conversation search, contact search, and multi-factor authentication.<...


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Supported Operating System(s):

Web browser (OS agnostic)

4,017 Reviews of Microsoft Teams

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,118)

2,118

4 stars

(1,415)

1,415

3 stars

(351)

351

2 stars

(59)

59

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4017 results

February 2021

Daniel from San Pedro College Basic Education Department

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great for schools!

As I mentioned earlier, for all our online communications and also for presentation and class team discussions, we mainly used email. With the onset of the COVID-19 Pandemic, management decided to leverage Microsoft teams with integrated voice and video calling features along with content sharing and presentations that enable seamless online classes, upskilling, online training, and webinars in the education sector across different geographical locations around the globe. I am also an Edtech Specialist and head of the Community Engagement and Extension Services in our department.

Pros

I am using Microsoft Teams for more than a year now every day with my students, colleagues, and others. There's a little learning curve with colleagues in using the application. I could share, manage and build team spaces. This is pretty useful in creating different school/business activities and seamlessly integrates other MS products. With integrated Voice and Video Messaging Services, Calendar scheduling, we can communicate according to the availability of users at any time. Also, I can configure my availability with various options or even modify it to determine that I am offline/not at the desk right now for other users to know. The best part is that I can use 3rd party integration application right inside MS Teams.

Cons

Sometimes Microsoft Teams get hanged because of network or Heap Memory problems, but this could happen with any communication software as we use multiple installed software on our machines to meet the distance education requirements. There is a minor delay between receiving a text on your laptop and your mobile device. Many times, it happens that I have to go out or take a break for some time, and I receive a message but with a delay on my configured mobile device.

Reasons for Choosing Microsoft Teams

In the beginning, we may have opted for ZOOM, but then we all know that ZOOM is not that safe, not effective, and not to mention expensive. Everything looks nice with the usage of Microsoft Teams now. Our admin is so happy with our decision.

February 2021

Andy from Tax Analysts

Verified Reviewer

Company Size: 51-200 employees

Industry: Media Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Excellent communication and productivity app

My small team was already using Teams before the pandemic and we liked it. When the pandemic hit, we made the decision to finally tell everyone that Teams was the preferred communication method during work from home and people took to it really well. It's easy to use and our users adopted it quickly. We still use it every day and I can't imagine it won't be a big part of things even as work situations return to normal.

Pros

Teams is great because it combines a lot of different things together. All of the video chat and voice chat features have obviously been great during work from home, but my team was using it when we were in the office, and it was great then as well. The concept of channels is great. All of the different MS products you can tie in like Planner or SharePoint are great. If you want it to, it can really be a one stop app for many of the MS products you use on a daily basis. It's got a nice easy to use interface and they are frequently adding new features and integrations to it.

Cons

We've experienced issues with not being able to use Bluetooth headsets with Teams as easily as we'd like. Especially with the mic not working. Also, while I love all the integrations it offers, some of them are just slow enough in loading that it's easier to use the native app. By the time it loads some of my OneNote pages, I could easily open and start doing things on the native app. I'm sure that will get better and it's still nice to have th in one app when I want it.

Reasons for Choosing Microsoft Teams

It has a lot of features and an easy to use interface. The fact that we use so many MS products and they integrate well with Teams also made it an easy call.

Reasons for Switching to Microsoft Teams

After we had used it for a while, we thought it was a very useful product and wanted to finally get our users down to one communication app. While we still allow them to use others, Teams has become the preferred app and the one we actually support.

June 2020

Manoj from Hexaware Technologies

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

June 2020

All-in-one featured app for video conferencing, meeting and other business purpose

Every applications having it's Pros and Cons, but personally I love this app due to it's ease of access and fabulous graphical user interface. I already shared it's Pros and Cons above, I personally recommends you people who reading this post, it's value for money app and you won't get down after experiencing it. Cons are exceptional, you still use it's most of the feature without that also. Once you get hand on it you experience it's ease and enhance feature. Thank You Microsoft !!!

Pros

1. The most intelligent feature is the link between it's similar platform application i.e. Microsoft Edge, Internet Explorer & Microsoft Outlook etc. 2. Compatible to use in any browser, desktop application and mobile (iOS & Android) app. 3. Sync is constant between Microsoft Outlook Calendar and Microsoft Teams Desktop app Calendar. 4. Easy to join meeting through the received link "easily re-direct from browser to installed app" or Join option available under the desktop app. 5. Organization previously used Microsoft Lync and Skype for Business which is with very less feature and after this application integrated then user easily migrated to it in very less amount of time. 6. In-built whiteboard feature is plus-point for using this app over other video conferencing app. 7. Even very impactful in low bandwidth internet connection. 8. During meeting presenter have full control over the meeting attenders which is too good feature. 9. Very easy and user friendly graphical user interface available in app to create or schedule new meeting or Live etc. 10. Raise your Hand feature is good recent integration for the app, if any Quiz contest or seminar conducted in the app then it's very helpful for presenter.

Cons

1. Must work upon the monthly patch / update of the app, due to this every month it required update. 2. If someone joined the meeting as a Guest then there is no any information available / appear in meeting. 3. Meeting Attendance "Analytics & Reports" must be enable for meeting presenter / owner. 4. Raise your hand feature must come up with little sound notification with serial number who clicked first. 5. During remote session most of the feature (specially pop-up option) get out control, which cause issue to solve user issue accordingly. 6. Must add feature to permanently disable web cam for the user profile for privacy. 7. Must remove the option to sync OneDrive to share any attachment with the colleagues. 8. Must add the feature in app to view the monthly calendar in single window like Microsoft Outlook. 9. Add-ins issue is common with most the client , sometimes it's missing in Outlook app. 10. Also enable an option to save recorded meeting in local drive instead of cloud.

Reasons for Switching to Microsoft Teams

Our organization using Microsoft Lync initially, which is also good for meeting, calling etc. But it has limitation of adding members in it and sharing / presenting of desktop screen is also not so friendly. After it's upgradation to Skype for Business these feature has been exceptionally added which make this app also easy to use and user friendly. After adapting Office 365 subscription our organization simultaneously using Skype for Business and Microsoft Teams which provide more option for the client to use one of the app in case of alternate app is down or not working. Great Experience !!

February 2021

Juan Carlos from Empower Data

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2021

The most stable videoconferce solution

I integrated the teams videoconferences in my LMS ,everything was until i tryed to setup Q&A for my conf and and public acces to the meeting there is not current way to do that.

Pros

It has all the avaliability of azure cloud Several ways and options to schedulle a meeting Api avaliable to programatically create meetings Record of conferences Rooms and groups Integrations with third party apis

Cons

Need to have a microsoft acount Some options are only avaliable withs pecific microsft license level The live conference Just let an specifc amount of hosts The api for creating live meetings is limited.

Reasons for Choosing Microsoft Teams

The record conferences feature

Reasons for Switching to Microsoft Teams

We had uncontable problems with the meeting recording of this tool

February 2021

Youssef from WonderEight

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

A good communication tool with a lot of potential

We've been using Microsoft Teams for a while now in our work environment and it helped us communicate better internally by dividing the communication into different channels. We can make a call and join calls instantly.

Pros

Teams isn't just a videoconferencing tool, it's a collaboration software where you can have multiple teams and channels and have a discussion about each project separately.

Cons

Guests joining from outside your organization have some trouble to join, not very user friendly compared to other similar tools. Sometimes the software has issues on Mac computers.

Reasons for Choosing Microsoft Teams

Microsoft teams is better for internal communications, there is no maximum time of a call and the price is paid as part of our Microsoft office 365 suite.

Reasons for Switching to Microsoft Teams

Skype for Business wasn't very user friendly and lacked a lot of features. Teams has a lot more functionality and is more of a collaboration tool than skype