I can't imagine running our business without Scrapright. It's made daily business so much easier. The customer service is excellent. Anytime I have a question or problem they respond within the hour and have a solution for me.

It prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers.

Using the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ticket. Sometimes when you don't have wifi the ticket gets lost. I understand the ticket isn't connected remotely and it's supposed to sync when you hit wifi, it doesn't on occasion.

overall has been good been a few bumps in the road but always been able to sort it out

The software is easy to use has lots of features that fit our needs

There are really no cons I can think about, about the software itself. My real concern is when you need help everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone. [SENSITIVE CONTENT HIDDEN] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line.

for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers

It makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction.

can not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint.

We have been using this software since since Shon started and still today are using it .

It’s easy to use , easy to learn , and always improving it

Difficult combining 3 yards to one main server

We have enjoyed excellent service for five years now. They are always willing to improve there product to keep current with technology and industry trends. I look forward to running Scrap Right in all of our future location!

The ScrapRight Software is the easy to use. Customers are in and out quickly with complete transparency. We can also recall old purchases with easy. This system has paid for its self over and over again! I have it in use at both of my yards and if ever we have a problem tech support is always available to assist.

Scrap Right is real good about addressing issues and making changes to better fit your needs.

We were recently with a company that we literally had issues with DAILY. I don’t mean like one or two, I mean like we hardly even got to use the system we paid for each month! Since getting with ScrapRight, it’s been SUCH A BLESSING, & the customer service has been exceptionally AMAZING!!! I’d recommend them to EVERYONE that wanted a low cost, AFFECTIVE way to run their business simple, professional, EXTREMELY great customer service, and never have to worry after hours what the day will bring come tomorrow!

It’s extremely easy to learn, use as well as to teach our employees! Even those not so efficient in English comprehends this!

There is absolutely NOTHING I’d say negative!!

The support staff for techical issues does a great joband quickly solves problems

No it meets our needs for our Metal Recycling business

Never had any issues with the Scrapright team they are always prompt with their response when you need help and quick to get it fixed

Easy to use as well as easy to navigate and teach to new employees

I would say theres just too many counterparts for harwars with the set up but as long as you know how it all relays and works its good

Scrapright Technical Support is fantastic. [sensitive content hidden] did a wonderful job solving the issue we had. She was on top of things, and explained to me what was going on and how to fi x it.

None, it's a good reliable software. Works well.

Good POS system for the price and run specials.

Doesn't interface well with Quickbooks, and staff isn't helpful navigating the pitfalls of your product.

Customer support, we were having a hard time with our previous company.

Ease of use, but I like the service availability and quick response. We depend on Scrapright for our daily operation if it goes down we cannot function effectively.

Sometimes it locks up. Some of the admin functions are time consuming. It would be nice to change all prices then hit save rather than having to change 1 at a time.

Streamlined inventory cost and analysis.

It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis.

At times the system runs slow. Other times part of the system just stops functioning and needs to reboot.

We love the weighing portion of this software, overall happy with it, but would like better support on some of the other issues

The weighing portion is super easy to use, AP and AP ticket review are utilized all the time

Inventory portion of this program is not user friendly, to many tabs to click back and forth from, having to convert to bol and then again to an invoice is repetitive also trying to correct a bol that is already converted to invoice is difficult. Tickets that are converted to a bol that do not have a tare weight freeze in the system and require IT to fix. We are not to happy with the reports offered either.

Customer service is either super quick or rather delayed.

ScrapRight is easy to learn and use. It allows you to meet the requirements set forth by the government for the scrapping industry.

Needs some minor updates. Such as the ability to sort lists differently and go back to previous screens without starting over.

if you looking for any ticket, you can find it really fast, everything is organized by the system, also is not down very often.

sometimes is really slow and the customers are complaining abou it, I have to call technical support to help me

Overall, Scrapright does what it advertises. The new updates has made it much better and shows that the company is working to improve the software.

The software team has come a long way. They have implemented quite a few things that have made the program more user friendly. If learned correctly, the program does do a great job in assisting in your business. Rep is extremely helpful and patient.

The learning curve is tremendous and tech support is very particular about questions. If your call is about X, don't ask about Y.

In this instance, getting our scale camera to work/talk to Scrapright, [sensitive content hidden] was phenomenal. Over the period of two days that it took, due to wiring issues at our end, she was able to get our camera up and running while talking me through was wire had to be installed where.

Ability to keep track on individual sales from customers.

None that I can think of. Product performs exceptionally for my needs.

Customer service is very good. [sensitive content hidden] is great.

Ease of function. I am done with this survey.

Continued problems with some of the weights and frayed out screens.

okay

easy to use , easy to move from one screen to the next

does always come through correctly when sending to the state

With ATM attached it gives me piece of mind

ease of use!!! Easy installation . good service . Anybody can learn how to use it for new employees

This software makes running our business easy! We love everything about it! The customer service is also amazing!

We occasionally run into small bumps. Where we need to get assistance from the customer service team to help us out but the customer service is amazing! So fast and so pleasant to work with!

Tracking of inventory made our life a lot easier

Tracking of inventory is awesome. Being able to see what's in Finished goods and what's in the whip.

Looking up material via inventory seems like it could be made simpler. Scrap right uses numbers but yet you can't look material up by number code

ScrapRight's inventory solution has been great for keeping track of stock and shipping material is now a breeze.

Ease of use. Training time is reduced as ScrapRight is friendly to individuals with limited computer experience.

I would like to see more reporting options. ScrapRight provides a variety of great reports, but deep diving into the business is limited and inconsistent.

Easy enough to setup, and customer support is a breeze. Liked the way the software interface looks as well.

Sometimes have devices disconnect or need reconfiguring, otherwise seems like a solid platform software.

The ease of use! I can have someone trained to use this program within an hour!

I wish that it would work on an iPhone.