Column Case Management
About Column Case Management
Column Case Management Pricing
Contact Column Case Management for pricing information. info@columncase.com
Starting price:
$20,000.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Column Case Management
3 Reviews
Cheryl
Law Enforcement, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Column Case Investigative Review
The Column Case Management System is perfect to manage an investigation from start to finish. Anything related to an investigation is saved in Column. We don't even keep hard copies once the documents are saved in Column. The Journal entries tell the story of the investigation. We did a customization to request and generate subpoenas right from Column. What a time saver and once again, very user friendly.
PROSVery user friendly. It is very easy for the investigators and auditors to keep track of everything that has been assigned to them and at any given time they can see just where things are at on a specific investigation.
CONSAt this time there is really nothing that I can say.
John
Information Technology and Services, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Overall usability and satisfaction
We use this application for our Non-IT Help Desks. Basically, if you're not the IT shop, you're using Column Case Management. It is the best suited application for this scenario. Many want to go the route of ITSM suite for this, but it's not optimal. ITSM suites align IT services with lines of business, which limits its use when only being used with a line of business.
PROSThis application is extremely robust. There's not much it can't do. Not to mention, if it can't do it OOTB, it can be customized (albeit at a cost) to do what you need it to. But, having said that, i think the biggest advantage Column has against most (if not all) of their competitors, is the use of Float/Concurrent licenses. this brings the overall yearly maintenance costs drastically down, as compared to their competition.
CONSThe customization aspect get get very pricey. Although I believe in later versions of the application, upgrades don't take additional customizations, in our situation currently, it will cost us additional money for us to upgrade so the same customizations remain in the latest version.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2019
Case Management Implementation
The software helps us prioritize and manage various problems we have in our organization. The software has been implemented on the AR framework and integrates with BMC/Remedy to automatically create a case record for us to complete our investigation. Our investigation includes storing documentation and adding data to better quantify the issue.
CONSSupport in a large corporate environment--with different security, processes, and architecture--proves to be difficult. That said, Column IT appears to be receptive and committed to obtaining feedback and bettering their overall processes.
Reason for choosing Column Case Management
Integration with Remedy/BMC was straight forward and made case record creation simple.