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RealityCharting

RealityCharting is an evidence-based problem-solving method that does not depend on leaders, gurus or courses. Instead, it puts tools in your hands to construct an understanding of any problem using logic and evidence....Read more about RealityCharting

HR Acuity

HR Acuity is a cloud-based solution for employee relations management. This platform is built to identify, track, and investigate issues. HR Acuity can help managers easily manage and document employee case details while conductin...Read more about HR Acuity

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Kaseware

Kaseware is a cloud-based investigation management solution for corporate security and law enforcement teams in public, private, and non-profit sectors. This platform can help teams manage operations, cases, documents, plus more. ...Read more about Kaseware

3.0 (3 reviews)

CROSStrax

CROSStrax is a cloud-based solution for investigation management. It is suitable for organizations of any size and can be used by risk managers, HR departments, corporate security, investigation agencies, law enforcement, plus oth...Read more about CROSStrax

4.4 (8 reviews)

Case Closed

Case Closed is a CJIS-compliant case management solution for law enforcement investigation units, state bureaus, federal agencies, large investigations firms, and others. This solution can be hosted on the cloud or on on-premise. ...Read more about Case Closed

Case IQ

Case IQ is leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations. Over 80,000 investigators and cas...Read more about Case IQ

Filevine

Filevine is your ultimate legal tech stack, including case and document management, texting, and time and billing features. Powerful AI tools summarize and find inconsistencies in documents in as quick as a few minutes. Get your f...Read more about Filevine

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EthicsPoint

EthicsPoint by NAVEX is a cloud-based solution, which assists risk and compliance teams with incident management and reporting. Key features include forms management, issue tracking, policy management, and compliance reporting. T...Read more about EthicsPoint

2.5 (2 reviews)

Omnigo

End-to-End Public Safety Solutions Replace Mug Books with a Biometric Solution that Tracks Guests Faces. Get Your Free Demo. Save time and get back to focusing on what’s most important with Omnigo’s intuitive, flexible Public Safe...Read more about Omnigo

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Resolver

Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers across a variety of industries and business needs. These industries include banking and financial services, heal...Read more about Resolver

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Ethics and Compliance Cloud

Convercent is a cloud-based compliance management solution that helps small businesses to large enterprises manage corporate ethics via analytics, reports, and data-based predictions. It includes various modules to help manage cas...Read more about Ethics and Compliance Cloud

4.6 (8 reviews)

Incident Tracker

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple...Read more about Incident Tracker

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CloudNine

CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, ...Read more about CloudNine

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ITRAK 365

ITRAK 365 is a cloud-based, ISO-compliant environmental, health and safety (EHS) solution catering to industries such as mining, forestry, oil and gas, waste management and manufacturing. Key include custom workflow creation, inci...Read more about ITRAK 365

Presynct_OnDemand

Presynct_OnDemand is a cloud-based reporting solution that lets users log activities, create reports, track incidents and analyze data. The solution is suitable for a range of organizations and businesses such as police department...Read more about Presynct_OnDemand

4.6 (7 reviews)

SmartAdvocate

The concept for SmartAdvocate was first created by a national plaintiff’s personal injury law firm. In their search for a software product to help resolve many of their specific case management challenges, they realized there were...Read more about SmartAdvocate

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Veriato Workforce Behavior Analytics

Cerebral is an AI-driven threat detection solution that combines behavior analytics and user activity monitoring. This solution allows businesses to monitor and analyze devices from a single platform and can be deployed on the clo...Read more about Veriato Workforce Behavior Analytics

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VCM

VCM is a legal management platform that helps private investigators, law firms, claims adjustors and corporations manage administrative and accounting operations. It enables professionals to access case information, assign tasks t...Read more about VCM

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ZeraWare Safety Software

ZeraWare Safety Software is a safety management system designed to cater to businesses of all sizes. The software consists of five key modules, incident report, accident investigation, safety inspections, OSHA injury recordkeeping...Read more about ZeraWare Safety Software

4.6 (7 reviews)

Integrum

Integrum is a fully integrated, cloud-based or in-premise, QHSE Risk and Compliance platform. Used by organizations of all sizes, across diverse sectors of commerce and government to manage incidents; conduct audits and inspection...Read more about Integrum

Buyers Guide

Last Updated: March 16, 2023

For businesses, conducting high-quality investigations is no longer an option they can ignore. Be it employee misconduct, fraud, or workplace accidents, businesses need to properly investigate and record such incidents. Although workplace investigations can be costly and time-consuming, the cost of improper and non-compliant investigations resulting in lawsuits is even higher.

Equally true is the fact that these investigations can’t be satisfactorily managed with just documentation tools and spreadsheets. It’s because investigation interviews, evidence management, and proper reporting are important parts of an investigation that need to be professionally managed.

Investigation management software is a tool specifically designed to help you conduct high-quality investigations. It provides all the necessary features you may require to conduct investigations and helps file incident reports directly with regulators.

In this buyers guide, we will take a closer look at investigation management software, its features, benefits, and other essential details.

Here’s what we’ll cover:

What is investigation management software?

Investigation management software helps businesses investigate misconduct, employee safety breaches, and noncompliance. The tool is mostly used by human resources (HR) employees and health and safety professionals. It helps them speed up the investigation by automating the investigation workflow and helps record the necessary case details.

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Case details in CROSStrax Software (Source)

Common features of investigation management software

In this section, we’ll look at some common features of investigation management software. These features will help you understand the basic capabilities a solution must offer.

Contact management

Search for contact details or add new contacts to the database. Send emails directly to the contacts.

Data management

Maintain case-related details and documents in a central repository. Maintain an audit trail of changes and fetch data from multiple sources such as email, disk images, and log files.

Incident management

Document case information and set up rules-driven workflows, permissions, and access controls to streamline the investigation process.

Reports and analytics

Monitor the progression of cases with reports and dashboards. Most tools allow customization of report fields to obtain deeper insights.

Link analysis

Identify the root cause of an incident and hidden connections between data sets.

What type of buyer are you?

There are two major types of buyers for investigation management software.

  • HR personnel: These buyers are usually from the HR department. They need a tool to investigate cases of employee misconduct, financial investigations, arbitration, or grievances. The tool helps them streamline the investigation process, track proceedings, and take action, all confidentially.

  • Health and safety professionals: These buyers are employee health and safety professionals who need a tool to investigate health and safety-related incidents such as accidents, injuries, and exposure to dangerous substances. The tool helps them comply with Occupational Safety and Health Administration (OSHA) guidelines, file incident reports with regulators, and track proceedings.

Benefits of investigation management software

The following benefits enlist the organizational functions positively impacted by the tool:

  • Reduce investigation time: The tool reduces the overall investigation time by automatically organizing investigation data and reporting details and automating process workflows.

  • Ensure compliance: The tool helps keep your business compliant with government or company regulations through detailed incident reports on investigation outcome. You can automatically create reports by fetching case data from the system or file them directly with the regulators.

Key consideration for selecting investigation management software

As the last step to selecting a tool, keep an additional factor in mind.

  • Integration with third-party tools: Since investigations don’t take place in silos and heavily rely on information from various business processes, the investigation software you select must integrate with third-party tools. These tools may include HR software, audit software, and case management software.

Note: The application selected in this article is an example to show a feature in context and is not intended as endorsements or recommendations. It has been obtained from sources believed to be reliable at the time of publication.