CloudNine
CloudNine
About CloudNine
CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities.
CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access.
CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits in...
Most Helpful Reviews for CloudNine
1 - 5 of 45 Reviews
Anonymous
51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Incredible Product
Incredible support team
PROSI am a heavy user of LAW PreDiscovery, the endless things that can be done in this product.
CONSI really don’t have anything that I dislike about them!
Bradette
Legal Services, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
CloudNine offers ease of use and exceptional customer support.
Offering a database that any level of experience user could review and perform tasks.
PROSWe really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.
CONSIt is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.
Vendor Response
Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.
Replied August 2017
Robert
Legal Services, 51-200 employees
Used less than 2 years
Review Source: Capterra
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2017
Experience
I had positive experience with the company . What ever my need they were able to help
PROSFlexable, client service and their knowledge and experience in the space. They where able handle all request.
Michael
Legal Services, 51-200 employees
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Easy to learn, easy to use, great experience so far.
Ease of use in managing complex discovery issues.
PROSLove the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.
CONSSearches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket.
Vendor Response
Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.
Replied September 2017
julie
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
I'm on Cloud Nine
PROS
Easy to navigate, and very intuative. I love being able to click along.
CONSI wish that the search button always came up in the same spot.
Reasons for switching to CloudNine
The cloud!
