Tracers
About Tracers
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Starting price:
$39.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Tracers
1 - 5 of 17 Reviews
Daniel
Verified reviewer
Legal Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
You cant escape this program
Great. I have not struck out yet on finding someone or learning what I considered critical or necessary information and not some random information anyone can find using google. It is very deep and very solid. I will continue to subscribe at the negotiated package price.
PROSThis is a superb program we use consistently to locate parties, witnesses, assets, or other litigation-related needs. It is easy to use and you can negotiate a package price to meet your budget. you can do a surface barebone search or an in-depth search that will include local neighbors, local family, work, criminal, bankruptcy, judgments, liens, etc. I don't know what we would do without it and you can track and charge it by the case making it a recoverable expense. The staff understood it quickly and can grab the reports for me.
CONSI would like to see more direct access to the material it locates. for example, if there is a court record a link to that record would make the search easier. The program is adding features all the time so It would not surprise me to see the AI continue to get better. Still, the best program, and I am being picky as I am 99% satisfied with the entire program.
Devan
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Highly recommend to other businesses and people in the PI industry, Tracers is a must have!
I would say using Tracers has been great. While there was a bump with my account, the staff helped fix everything and they truly demonstrated a type of hands on care that admittedly, companies like TLO lack.I have nothing but respect and positive things to say about this company. My experience has been so positive that I plan on staying with them for a very long time and developing the relationship with them and whether you're getting a public records account or a regulated data account I would say it's 100% worth it.Initially, it was between Tracers and Lexisnexus. Well, a buddy signed up for Lexis, and I got to try it, and lets just say the data that Tracers has is way better! Tracers has assisted my efforts, and they have made me feel seen and heard as a loyal client.
PROSI love the massive amounts of data, the refreshing blue dashboard, and the way the leadership treats and respects its loyal customers. Been with Tracers for almost 8 months, and I would say I am staying! Tracers and TLOxp are my main go to's now. Tried them all, must say Tracers gets two thumbs up from me! It's super simple to do an inspection, the data quality is unmatched for public records, and overall just a must have for investigators or businesses doing due diligence. Bottom line if youre a new or old investigator looking to equip yourself with tools that quickly seperate you from the amateurs, make sure you include Tracers! I Believe Tracers, TLO, and IDI are the best tools that a Lawyer, investigator, or practitioner of due diligence could have. Another bonus is that support is all US based.If you've been wondering whether or not to go with them, DO IT! You will not be disappointed
CONSAt first I though there was something wrong with my account and I was disappointed, but management pointed the problem out and it was fixed.Besides the bump in the road which was quick, I have (and still do) always love Tracers!
Reasons for switching to Tracers
Tracers is competing with TLO at this point. If you don't understand that/haven't used TLO, then you probably do not understand. Tracers is so much better the accurint.
Suleiman
Verified reviewer
Security and Investigations, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
Stick to TransUnion TLO
My favorite part about the software especially the company is it makes you realize there’s nothing better than TransUnion TLO. Don’t make the switch to TRACERS. Worst move ever.
CONSThe realization that it’s just another company with the same info as everyone else just in a different format. Not worth the switch from what you know. Tracers has too many people involved in the entry and none have communicated synonymously.
Marc
Security and Investigations, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Helpful Information
Tracers has always answered their phone when I call and needing an answer to a question or just resting my password. I am always able to get through and not having to wait because they are to busy.
PROSSoftware helps us in our daily jobs to locate and find up to date information to find individuals for our clients
CONSI do not have anything as of yet that I least like about the software
Reason for choosing Tracers
I felt that tracer had just as good software for what I needed and it was a little bit less expensive as well.
Vendor Response
Hi Marc, We really appreciate your business and for taking the time to leave us a five-star review! Best, The Tracers Team
Replied March 2020
Vicki
Legal Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
My Go-To Database for Years
They listen to their customers. They've adopted several of my suggestions. Customer service is very friendly and helpful, even reaching out to me with suggestions. Any problems are handled quickly and professionally. You're dealing with a company that cares about you, not a giant corporation, to whom you're not a priority.
PROSLots of information for your $. It's not always needed, but if you're working on a tough case it can be a goldmine. Once I was trying to locate a high profile fraudster that everyone, including some governmental agencies, was trying to find. Through a single bit of data from Tracers I found him off-grid in a yurt in the AZ desert. I'm well known for being able to do the toughest locates, including homeless people. I also do a lot of high-end fraud and hidden asset cases. While I do use other databases and information sources, Tracers is always where I start. Often, it's all I need. I've used a number of other databases, but Tracers provides the most information overall. Occasionally you'll get a false positive, but I think that's better than a missed positive. If you want only the simplest, surface results, it may not be for you. If you want every possible chance to get a good result, definitely check it out.
CONSThe old interface was a bit limited and clunky, but they've redesigned everything. It's great now, more TLO-style, with a lot more to offer than before. They're always looking for ways to improve.
Vendor Response
Hi Vicki, We love hearing success stories like yours- finding the hard to locate people! We are thrilled that you are satisfied with our services and appreciate your taking the time to share your experience. I passed this to our customer service team. They are integral to Tracers' success and get even more motivated to serve when hearing positive remarks like yours. Thank you! The Tracers Team
Replied March 2020