All ALVAO Service Desk Reviews
1-11 of 11 Reviews
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Marek
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
ALVAO Service Desk
Very good product for implementation ITSM/ITIL in organization. It allows easy expansions even for non IT processes (for example facility management). Clear implementation of Service catalogues.
PROSEasy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tools functions. Great support and regular development of this product.
CONSWeak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.
Reasons for switching to ALVAO Service Desk
Support
Martin
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Short review based on more than two years of use
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.
PROSWe appreciate ease of use for our end users. The tool can handle advanced routing of tickets to distributed teams without overcomplicating things for end users.
CONSThere are always ways to improve the product. To the required extent, the system met our expectations.
Reason for choosing ALVAO Service Desk
The development is taking place in the Czech Republic and the company is basically focusing on IS for business management. Service Desk is together with Asset Management their main activity. They are ITIL certified.
Martin
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2020
ALVAO Service Desk
We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.
PROSUseful and universal tool for ESM ITSM/ITIL support Quite a few interesting functionalities Connection with AM tool Console and WebApp for users
CONSWorse, more complicated, inconsistent UX Deploy of customization aren't easy and complex Poor support and FIX release (long time bug repair) New/updated functionality and improvements comming too late Missing function of User Activity Monitoring tool which has been retired Poor function improvements for the SDC (just WA development preference) In some cases bad license terms and pricing
Reason for choosing ALVAO Service Desk
Thanks to the connection with AM tool and the expected functioning as a whole ITSM/ITIL perspective
Alexander
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Alvao at MERO.
From the user's point of view, the web application is clear and easily customizable. Also with easy administration via web interface. Creating services, their editing, working with groups. Integration with Outlook. We wanted to have the requirements clearly in one place. With communication and links to other requirements and their status.
CONSAt the moment, we are satisfied with the set functionality of the software. Any suggestions for improving functionality are accepted by Alvao.
Michal
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
IT servicedesk and more
- very good support team - possibility to create own forms - connection between servicedesk and asset management - HW catalogue addon
CONS- no parallel approval - after creation, the request is only in plain text (forms can no longer be used)
Reasons for switching to ALVAO Service Desk
taskpool was only helpdesk, with servicedesk we have possibility to use electric approval process
Aleš
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Used as Enterprise System Management
We use ALVAO Service Desk as full Enterprise System Management across all departments within our company.
PROSEasy deployment, including adding new services, departments. Good possibility to connect to other systems in enterprise. Easy to use for users.
CONSLong developement cycle (major version once a year). Almost no support for agile.
Kamil
Verified reviewer
Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
SVI Jihlava - ALVAO Service Desk
Alvao Service Desk helps us with processes in different areas from HR to IT. Processes are now simplified and transparent.
PROSBasic workflows easy designable by user. Moder web UI. Outlook plug-in. Great team of specialists.
CONSThing we miss is full text search.
Jan
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
ALVAO Service Desk
Our experience is positive, the application meets our requirements
PROSEasy to use. Frendly graphic user interface.
CONSStill about evaluating. Need to update the app.
Reason for choosing ALVAO Service Desk
The best choice
Reasons for switching to ALVAO Service Desk
Obsolete
Tomas
Industrial Automation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
ALVAO ServiceDesk
SW is easy to use, very friendly, no pb to set up new process.
CONSnot comfortable to do interface with another SQL database
Joshua
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2022
World class service desk management app you can ever think of
It helps to manage our departmental relationships between users from IT to other departments
PROSI love the app because it automate tickets , and serve as a point of escalation by all staffs
CONSno cons, as I haven't find any fault using the service
Reason for choosing ALVAO Service Desk
It is a software as a service so, it can be deployed on the goIt can be integrated with Microsoft Teams
Bohuslav
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Overall satisfaction
The tool greatly improved our communication with end users and helped us organize the team and structure our work. The end users enjoy intuitive user interface.
CONSPrice, but I understand that nothing can be expected for free.