All Instabug Reviews
1-25 of 94 Reviews
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Nabil
Verified reviewer
Internet
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
I use it for testing feature releases and client feedback. Absolutely love it.
Instant client feedback and bug reports. Ease of software use. Helpful cloemt support. User friemdly interface.
CONSNo app yet.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
We used Instabug for mostly beta testing of our client Mobile apps
Manual and beta testing teams saved 30% of their time on logs and screenshots collecting
PROSMe and most of testing team just loved the app. We enabled Instabug for beta builds of our app. Whenever some bug or weird behavior is detecting, grabbing logs as well as screenshots was very easy. We had a few tricky questions when we needed to use API. Support team was so friendly. They provided us all required guidelines really quick. Also, in cooperation with Dev Team, we were able to set up crash logs collection with sufficient granularity of logs. Including crash report eventually became almost requirement when we reported new bugs (this is how much they liked these reports)
CONSAs we needed API access to build custom reports and client wanted some detailed statistics, we needed to use Gold plan, that was pretty expensive. At some devices shaking feature didn't work stable and I needed to shake it a few more times to get crash reported. There was also a number of cases when the app didn't recognize really similar crash reports so we needed to involve human work for consistent analysis.
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
Recommended tool for bug tracking !!
Using Instabug for bug reporting is super easy. The best thing about instabug is the ability to attach screenshots, notes, and video recordings when submitting the bug. This helped our team to reduce the time they spend on clarifying the bug which resulted in more productivity.The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.
CONSThere is nothing that I dislike for now.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Instabug is a great tool for tracking bugs and customer experience
Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.
PROSRelatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk. We use it for bug tracking including screenshots and videos from our users, as well as general app feedback and it's an indispensable tool.
CONSThe price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Instabug provides a lot of value for what you pay for
It's super easy to get set up in your project and the documentation is fairly thorough. I really appreciate how responsive their support is, when I have questions I usually just ping them on Twitter and I get a reply in a few hours.
CONSTheir dashboard is not exactly easy to browse through bugs with. It's hard to define the exact level of granularity I'm expecting with bug reports. And you can sometimes get bad bug reports with no descriptions or context to what went wrong. However they do a good job overall of capturing useful info by default.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
I've been working with Instabug for almost 2 years now & it makes our debugging process much easier!
The "shake" feature is definitely my favorite. I also love how you can circle or annotate issues directly from your phone.
CONSOverall I wouldn't say I have any cons. The only thing is that we use multiple platforms for tracking issues with our vendor, so we have to log it in Instabug and then also log it in a platform we use called Sifter. It would be great if the two were consolidated somehow.
Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Quick and easy solution for bug-tracking
Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats).
CONSMissing some features that competitors have, like session replays and touch heatmaps If you’re in the market for a crash-reporting tool, this is the one. It’s not as expensive as bigger solutions, yet still delivers and provides great insights for devs.
Anonymous
11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2019
The place where Bugs gather.
The best thing InstaBug has going for them is the ease of integrating into existing software. Getting InstaBug added to our iOS and Android apps was a breeze. It creates an overlay on our apps that don't directly affect our software which is great. Adding questions and feedback prompts are easy with the website. Working with the InstaBug developers with issues that come up is fantastic, they have an open channel directly with individual workers at the company.
CONSSince they support so many platforms and codebases, they occasionally have a few of their own bugs that make it through the cracks. They make up for this with quick response time and they push out fixes very quickly for a company.
Juliano
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
My experience using Instabug
I have nothing to complain, great support, relatively easy SDK documentation and great functionality! Well done!
PROSIt’s a great tool for maximize your availability for the user and track not just bugs but insights and feedbacks reports.
CONSThe way the user can talk and show the application when report a bug or a suggestion.
Ayman
Verified reviewer
Consumer Goods, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Fast integration, and helped us in getting quick feedback
Quick feedback from our active users that helped us improve our product.
PROSRich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths
CONSThe in-app chat, it's costly to get the whole support team on it to support our customers on the app.
Santhosh
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
InstaBug Review - My Vodafone App (New Zealand)
Overall, InstaBug is a software that we use everyday and it's helping greatly to optimize our workflow to help our customers to experience a better app every time they update. I am more than happy with it!
PROSInstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.
CONSI think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.
Almog
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Awesome product, amazing customer service!
Catching exceptions, bug reports, technical customer support.
PROSIt just works. You simply put few lines of code and, shake your device and report bugs. Easier bug report than ever. The customer service is amazing, responses within few seconds-minutes.
CONSKnowledge Base(FAQ like) is missing currently, and some necessary features are missing(like removing old chats).
Steve
Retail, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Instabug is a great tool for error reporting and resolution
I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Since errors and bugs can happen across many different devices and users, it's very important to replicate the issue that has been reported. If the user is unable to supply sufficient information, the development team will not be able to replicate and resolve.
Josh
Biotechnology, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great customer support easy to install
User insight
PROSSimple for customers to use and easy to install I find the interface very user-friendly. Like the shake to wake feature.
Vendor Response
Thank you Josh for your review :)
Replied August 2017
Mariana
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
Great tool for client communication with software developers. The new video recording tool is great
Fluent communication with software developers.
PROSIn app communication, no need to use another app or software. Link with Trello is also great. Easy to read dashboard.
CONSShaking needs to be quite abrupt to make Instabug start. Insertion of a screen shot did not work well (I think now it has been solved).
Atef
Computer Software, 1 employee
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
I used instabug sdk for Android, it't a great service foe bug reporting and integration is very easy
Fasy and easy way for bug reporting and user engagement.
PROSThe integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!
CONSI think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!
Willis
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2018
We built the solution for Unity based on your native plugins - it's useful to get feedbacks
Getting feedbacks from customer Getting feedbacks from QA team Getting network logs to check the backend interaction
CONSThe solution is not integrated with Unity out of the box The solution doesn't work in VR, it opens a normal activity which is not stereo
Patrick
Warehousing, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Seamless Feedback Integration
Very easy to drag and drop into existing apps and get actionable feedback
CONSMuch of the UX assumes public-facing software, which doesn't quite match our internal use case where a given user may not necessarily use the same device again
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
It has been a bit difficult to use and configure but has a lots of perks
Features and how specific it is. You are able to quickly trace a bug to its origin without much delay.
CONSDifficulty to configure and read the logs. Especially logs related to http requests and connections.
Ahmed
Program Development, 11-50 employees
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
It was a very good experience to integrate instabug
Instabug is definitely the most painless way to get feedback from users/beta testers , with 1 line of code, I can enjoy reporting bugs
PROSThe bug and errors detecting is magnificent and it's developer friendly, the integration is very easy and the statistics dashboard is easy to read
CONSThe prices are high, the free trial period is very short and , You can add a free plan for users with less features
Vendor Response
Thank you Ahmed for your review :)
Replied August 2017
mohamed
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2017
I heard about the startup and was very excited to use it so i downloaded it and started to explore
It's very user friendly, I like the in-app error resolving capacity very much. I really like the shake/draw tools as it makes this process so much less daunting for users & developers alike. Ease of integration and the extensible SDK that allows for a very customized integration of the bug reporting software into a developer's application
CONSI don't like so much the support, they take too many times to answer to some questions, Instabug need to improve that things.
Vendor Response
Thank you Mohamed for your review :)
Replied August 2017
Hira
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Instabug
Crash reporting and screen recording Screenshot editing
CONSUmm, I think there is nothing that I didnt like about Instabug
Mostafa
Computer Software, 1 employee
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
telling the developer that his software has some bugs with easy way was fantastic just move ur hand!
crash report , contact the users
PROSI like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information.
CONSThe cost , it's really problem in the first launching the app just it the obstacle in the software .
Ayman
Computer Software, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
easy and functional
The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data
CONSThe most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data but needs more tool tips
Vendor Response
Thank you Ayman! You can find more info about users through our User Profiles.
Replied August 2017
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2018
Review by Tester, product owner
I like using Instabug, however would like to have more features for users / testers in order to highlight / describe an issue.
PROSAnyone can participate in testing and improve the product
CONSit is not easy to highlight a feature / describe an issue visually on the app, that is required an attention