ConnectWise RMM
About ConnectWise RMM
ConnectWise RMM Pricing
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ConnectWise RMM
1 - 6 of 6 Reviews
Warren
Computer & Network Security, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
New to RMM, but enjoying it.
RMM, has so far, been a joy to work with. It contains 95% of the features we're used to, with a nice handful of handy additions which help us even more. My experience with it i very positive so far and I feel sure that we made the right move from Labtech/Automate.
PROSWe came across from Labtech, and he difference is like night and day. RMM feels fresh, is quick in its feel and encourages my team to use the software, as they enjoy doing so.
CONSThe tech support isn't very instant. Chatting is easy to do, but more often than not, it has to escalated. And then, you an be waiting for days for a response. I am currently onboarding a lot of clients so need instant answers to my queries.
Reason for choosing ConnectWise RMM
The main attraction was staying with Connectwise as we use ConnectWise Manage for our CRM and ticketing system. Linking them altogether was a huge pull.
Reasons for switching to ConnectWise RMM
Labtech/Automate has been stale in its feel for a number of years, and Connectwise have introduced RMM as he next level of RMM. So a replacement for the product.
Brad
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
This has been a really solid product and a step up from our old RMM
The ability to email from tickets, have multiple contacts per location, and detailed notes.
CONSI'm not a huge fan of the way it keeps track of time, but it's manageable.
Reasons for switching to ConnectWise RMM
pricing and functionality
Trevor
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2022
Still feels like its in the works
overall I like the system we are improving our internal processes and able to handle more.
PROSResponsiveness of the system, cloud hosted, integration with connectwise, screen connect
CONSSupport, or lack thereof onboarding was a joke, i learned it all myself as the onboarding team didn't schedule anything. if its doable within the system support can walk you through it. if you get the development team needs to look into this (happens all the time) you will never hear from them again. there are a few features that are not working (suppressing alerts, moving clients, etc).
Reason for choosing ConnectWise RMM
price, speed of the system, direction connectwise is moving
Reasons for switching to ConnectWise RMM
wanted more automation and features wanted a faster system
Lawrence
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
A great RMM solution
Overall a great product which provides us with a lot more than our previous rmm solution did.
PROSThe ability to have remote access, patch management, asset management, antivirus and backup solutions like acronis or connectwise's BDR solution all in one place.
CONSThe web portal can definitely use some improvements, specifically when it comes to performance and updating it's reporting.
Peter
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Good RMM with Nice Automation
Its been fair to good...
PROSIts a nice RMM and I like the ability to create custom monitors and automated actions.
CONSI wish there were more integrations available.
Thalia
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2023
CSM for an MSP in RI
The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side.
PROSI truly like the ease to remote into a device - this is probably the BEST feature and most important. Coming from an LSP, we would use things like any connect or TEAMS but with having this RMM tool we can get into ANY of our devices which helps our clients immediately instead of in 2-3 business days.
CONSI wish it was able to see ALL the devices a client has not just workstations and servers.