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ManageEngine Application Manager is an application management solution that helps businesses to monitor their data centers and applications, databases and systems. It is suitable for small to midsize businesses and mid-large enter...Read more about ManageEngine Applications Manager
ADManager Plus is a web-based Active Directory (AD) management and reporting solution that helps AD administrators and help desk technicians handle day-to-day tasks. The solution can manage multiple user accounts in AD, Microsof...Read more about ManageEngine ADManager Plus
FrontRunners 2022
ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It all...Read more about ISL Light
Plandek helps organizations build software better with metrics and analytics that provide deep insights into the software delivery process. A simple setup allows you to get started instantly and unearth valuable metrics that assis...Read more about Plandek
Today's complicated IT infrastructure encompasses a lot of machine to machine interactions, using digital identities like SSH keys, SSL/TLS certificates, and PGP keys. Compromised or stolen digital identities pose a huge security ...Read more about ManageEngine Key Manager Plus
ManageEngine ADAudit Plus is a Windows auditing, security, and compliance solution. Key features include comprehensive logon auditing, detailed change monitoring, real-time risk alerting, and streamlined compliance reporting for A...Read more about ManageEngine ADAudit Plus
FrontRunners 2022
Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalit...Read more about Splashtop Remote Support
Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tag...Read more about Device42
FrontRunners 2022
Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the user...Read more about Pulseway
InvGate Assets is a hybrid IT asset management solution that caters to businesses across various industries. The solution can either be deployed on-premise or hosted in the cloud with features such as asset inventory management, ...Read more about InvGate Assets
ManageEngine OpManager is a network management solution that includes network and server monitoring, bandwidth analysis, configuration management and fault management. The solution is suitable for businesses of all sizes. OpM...Read more about ManageEngine OpManager
FrontRunners 2022
Say hello to PRTG Network Monitor, our award-winning and all-inclusive monitoring solution. Let us start by telling you what PRTG is and can do. First and foremost, it is an on-premise and cloud-based network monitoring solution. ...Read more about PRTG Network Monitor
FrontRunners 2022
Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledg...Read more about Atera
AssetSonar is a cloud-based IT asset management solution that comes equipped with auto-discovery. The software packs a punch with powerful management modules to allow IT companies control over their entire IT asset framework. The ...Read more about AssetSonar
Avast Business Antivirus is a computer security software that helps small and medium businesses detect and protect systems against cyber threats including ransomware variants and zero-day attacks. The platform enables administrato...Read more about Avast Business Antivirus
FrontRunners 2022
JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS and Linux, access to IT resources and user identities. The solution provide...Read more about JumpCloud Directory Platform
Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike
FrontRunners 2022
Domotz PRO is a cloud-enabled network monitoring and management solution that is best suited for small to large businesses alike. Key features of the platform include networking monitoring, remote management and troubleshooting, t...Read more about Domotz PRO
Trusted worldwide, PCmover Enterprise is a migration solution that assists enterprises and large organizations with managing all migration scenario for PC hardware and OS refreshes. With PCmover, users can provide the ability to f...Read more about PCMover
FrontRunners 2022
Syxsense Manage is a cloud-based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover ...Read more about Syxsense
Today, businesses rely on a variety of IT components—hardware (computers, network devices, etc.) as well as software (mobile apps, network software, etc.)—to support and streamline their operations. But tracking and managing these different IT assets can be a complex operation in itself.
That's where IT management software solutions come in. They help businesses effectively track and manage IT assets and operations (including security) from a central location. But choosing the right software for your business can be challenging; options on the market vary by features, deployment, integration capabilities, and more.
In this Buyers Guide, we'll help you better understand this market. Here's what we'll cover:
IT management software helps track the deployment of an organization's IT assets and manage its operations, such as performance, usage, and security, from a central location.
Dashboard feature in SolarWinds Service Desk (Source)
IT management software encompasses a wide range of applications, and its related products are generally available as suite solutions or as stand-alone tools.
Below, we discuss some of the key applications (some of them are also distinct software categories):
Some of the common features provided by all types of IT management solutions include:
Alerts |
Alert administrators about any unusual activity on networks or devices, any system failures, or deviation from the norm via email or pop-up messages . |
Reports |
Maintain network and system logs and generate reports that help to track IT system performance. |
Dashboard |
Provide a centralized view of how IT systems are performing and options to drill down to search for any specific information. |
Remote access |
Allow administrators to remotely access devices and databases to delete data, install applications, or monitor use. |
Inventory management |
Track and manage a list of all IT assets within the organization, such as owner details and number of years in use. |
Knowledge base |
Store and maintain a repository of all organizational IT information. |
Self-service portal |
Enable users to resolve IT service issues such as password resets without assistance, or create tickets to request services. |
The IT management software you need will depend on the size and nature of your business and operational requirements. In this section, we look at three broad categories of IT management software buyers and some key attributes they should look for in the software.
Using IT management software helps streamline IT operations and get centralized control. Other advantages of using IT management software include:
In this section we discuss some key decisions you'll need to make when buying IT management software.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.