IT Management Software

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Showing 1 - 20 of 171 products
Showing 1 - 20 of 171 products

ManageEngine Applications Manager

ManageEngine Application Manager is an application management solution that helps businesses to monitor their data centers and applications, databases and systems. It is suitable for small to midsize businesses and mid-large enter...Read more about ManageEngine Applications Manager

4.47 (19 reviews)

ManageEngine ADManager Plus

ADManager Plus is a web-based Active Directory (AD) management and reporting solution that helps AD administrators and help desk technicians handle day-to-day tasks. The solution can manage multiple user accounts in AD, Microsof...Read more about ManageEngine ADManager Plus

4.47 (45 reviews)

ISL Light

FrontRunners 2022

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It all...Read more about ISL Light

Plandek

Plandek helps organizations build software better with metrics and analytics that provide deep insights into the software delivery process. A simple setup allows you to get started instantly and unearth valuable metrics that assis...Read more about Plandek

4.46 (13 reviews)

ManageEngine Key Manager Plus

Today's complicated IT infrastructure encompasses a lot of machine to machine interactions, using digital identities like SSH keys, SSL/TLS certificates, and PGP keys. Compromised or stolen digital identities pose a huge security ...Read more about ManageEngine Key Manager Plus

No reviews yet

ManageEngine ADAudit Plus

ManageEngine ADAudit Plus is a Windows auditing, security, and compliance solution. Key features include comprehensive logon auditing, detailed change monitoring, real-time risk alerting, and streamlined compliance reporting for A...Read more about ManageEngine ADAudit Plus

4.28 (39 reviews)

Splashtop Remote Support

FrontRunners 2022

Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalit...Read more about Splashtop Remote Support

4.52 (91 reviews)

Device42

Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tag...Read more about Device42

4.82 (49 reviews)

Pulseway

FrontRunners 2022

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the user...Read more about Pulseway

InvGate Assets

InvGate Assets is a hybrid IT asset management solution that caters to businesses across various industries. The solution can either be deployed on-premise or hosted in the cloud with features such as asset inventory management, ...Read more about InvGate Assets

4.69 (13 reviews)

Software pricing tips

Read our IT Management Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

ManageEngine OpManager

ManageEngine OpManager is a network management solution that includes network and server monitoring, bandwidth analysis, configuration management and fault management. The solution is suitable for businesses of all sizes. OpM...Read more about ManageEngine OpManager

4.63 (60 reviews)

PRTG Network Monitor

FrontRunners 2022

Say hello to PRTG Network Monitor, our award-winning and all-inclusive monitoring solution. Let us start by telling you what PRTG is and can do. First and foremost, it is an on-premise and cloud-based network monitoring solution. ...Read more about PRTG Network Monitor

Atera

FrontRunners 2022

Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledg...Read more about Atera

AssetSonar

AssetSonar is a cloud-based IT asset management solution that comes equipped with auto-discovery. The software packs a punch with powerful management modules to allow IT companies control over their entire IT asset framework. The ...Read more about AssetSonar

5.00 (4 reviews)

Avast Business Antivirus

Avast Business Antivirus is a computer security software that helps small and medium businesses detect and protect systems against cyber threats including ransomware variants and zero-day attacks. The platform enables administrato...Read more about Avast Business Antivirus

4.60 (75 reviews)

JumpCloud Directory Platform

FrontRunners 2022

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS and Linux, access to IT resources and user identities. The solution provide...Read more about JumpCloud Directory Platform

Wrike

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike

Domotz PRO

FrontRunners 2022

Domotz PRO is a cloud-enabled network monitoring and management solution that is best suited for small to large businesses alike. Key features of the platform include networking monitoring, remote management and troubleshooting, t...Read more about Domotz PRO

4.95 (74 reviews)

PCMover

Trusted worldwide, PCmover Enterprise is a migration solution that assists enterprises and large organizations with managing all migration scenario for PC hardware and OS refreshes. With PCmover, users can provide the ability to f...Read more about PCMover

4.56 (9 reviews)

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Syxsense

FrontRunners 2022

Syxsense Manage is a cloud-based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover ...Read more about Syxsense

4.60 (58 reviews)

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Buyers Guide

Last Updated: December 15, 2021

Today, businesses rely on a variety of IT components—hardware (computers, network devices, etc.) as well as software (mobile apps, network software, etc.)—to support and streamline their operations. But tracking and managing these different IT assets can be a complex operation in itself.

That's where IT management software solutions come in. They help businesses effectively track and manage IT assets and operations (including security) from a central location. But choosing the right software for your business can be challenging; options on the market vary by features, deployment, integration capabilities, and more.

In this Buyers Guide, we'll help you better understand this market. Here's what we'll cover:

 

What is IT management software?

IT management software helps track the deployment of an organization's IT assets and manage its operations, such as performance, usage, and security, from a central location.

Dashboard feature in SolarWinds Service Desk

Dashboard feature in SolarWinds Service Desk (Source)

IT management software encompasses a wide range of applications, and its related products are generally available as suite solutions or as stand-alone tools.

Below, we discuss some of the key applications (some of them are also distinct software categories):

  • IT service management: Design, deliver, and manage all IT services including change management, configuration management, and incident management.
  • IT asset management: Manage technical, physical, and financial aspects of both software and hardware components, including their purchase, deployment, and disposal.
  • Network management: Configure, monitor, and troubleshoot network devices; enables administrators with privilege rights; and supports access controls to limit users to a network.
  • Help desk management: Solve IT incidents or issues by automating ticket assignment to the right support staff and tracking and managing the status.
  • Data management: Create and enforce policies for systematic storage, update, and retrieval of organizational data.

 

Common features of IT management software

Some of the common features provided by all types of IT management solutions include:

Alerts

Alert administrators about any unusual activity on networks or devices, any system failures, or deviation from the norm via email or pop-up messages .

Reports

Maintain network and system logs and generate reports that help to track IT system performance.

Dashboard

Provide a centralized view of how IT systems are performing and options to drill down to search for any specific information.

Remote access

Allow administrators to remotely access devices and databases to delete data, install applications, or monitor use.

Inventory management

Track and manage a list of all IT assets within the organization, such as owner details and number of years in use.

Knowledge base

Store and maintain a repository of all organizational IT information.

Self-service portal

Enable users to resolve IT service issues such as password resets without assistance, or create tickets to request services.

 

What type of buyer are you?

The IT management software you need will depend on the size and nature of your business and operational requirements. In this section, we look at three broad categories of IT management software buyers and some key attributes they should look for in the software.

  • Small businesses: Small businesses usually don't have full-fledged teams to manage and monitor IT assets and operations. They also don't have large budgets to spare. They should, therefore, consider IT management software that offers core capabilities such as systems monitoring, patch management, and asset management. Small businesses may also look at free and/or open source IT management software to meet their needs.
  • Midsize and large businesses: Midsize and large businesses with dedicated IT teams should look at purchasing IT management tools that offer centralized dashboards to track changes throughout the organization. Other capabilities that these buyers can consider include remote access, network management, help desk management, and data management.
  • Managed service providers (MSPs): These are third-party firms that remotely manage customers' IT infrastructure, networks, and/or end-user systems. They'll need to invest in high-end IT management software tools that offer all or most of the application capabilities. Remote monitoring and management, automated maintenance, and dashboards are some of the other features to look out for.

 

Benefits of IT management software

Using IT management software helps streamline IT operations and get centralized control. Other advantages of using IT management software include:

  • Better operational efficiency: IT management tools help to track and resolve tickets faster, identify nonperforming IT assets, and monitor systems and networks for any unusual activity.
  • Improves system reliability: IT management tools help you predict potential IT issues, take preventive actions, and reduce unplanned downtime.
  • Remote IT management: IT management software allows administrators to access, monitor, and control organizational IT assets from anywhere. This helps troubleshoot issues quickly and cost effectively.

 

Key considerations when buying IT management software

In this section we discuss some key decisions you'll need to make when buying IT management software.

  • Cloud-based vs. on-premise software: Cloud-based IT management tools are especially useful for small businesses as they require significantly lower upfront investment—there's no need to procure hosting hardware. Enterprises can choose between cloud-based and on-premise options based on the complexity of their IT ecosystem and security needs. While on-premise tools will grant greater control over network data and are considered more secure, cloud-based solutions will be scalable to match changing requirements.
  • Suite vs. stand-alone software: When choosing IT management software, you have the choice to decide between suites offering a wide range of IT management capabilities or tools that offer specific capabilities such as monitoring or configuration management. Weigh your different IT management requirements against the cost of the software before making this choice. Suite solutions may cost more than stand-alone software, but they save you the pain of deciding on multiple individual tools and then integrating them.
  • Integrations: Ensure that the IT management software you choose can integrate with the other tools you use for help desk management, network monitoring, patch management, or endpoint protection. Integrating with these tools will help you get a comprehensive picture of your entire IT operations as well as help you quickly resolve issues.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.