Tiflux
About Tiflux
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Most Helpful Reviews for Tiflux
1 - 5 of 15 Reviews
Diego
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
My experience with TIFLUX
I love the Tiflux. Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.
PROSI loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.
CONSWe are using it internally being customer and provider in the system. It works very well, but, for sure, there are some improvements considering this specific use-case.
Reason for choosing Tiflux
Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product.
Reasons for switching to Tiflux
Because we needed to have SLA's, repports and control in the support we do with all our teams.
Vendor Response
Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Jonas
Utilities, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent tool
Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively. In addition, we are recording data that we never kept. Today we have a much better view of our customers and information that generates incredible reports.
PROS- Possibility of customization - integrations - remote access - ease of locating tickets - Specialized and capable technical support
CONS- some settings are a little complicated - The interface is not so friendly but it is complete. - Email settings require special care
Reason for choosing Tiflux
For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support.
Reasons for switching to Tiflux
Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.
Vendor Response
Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Rafael
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
TI Flux
Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.
CONSsome reports could be more advanced for service providers that they need to use to bill their customers.
Vendor Response
Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :)
Replied March 2020
Fabiano
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
TIFLUX is the best app for IT companies and customer service
217/5000 It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect
PROSI really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.
CONSSome details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings
Reason for choosing Tiflux
Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access
Reasons for switching to Tiflux
137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they should
Vendor Response
Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
Replied March 2020
Rodrigo
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Our analysis of Ti Flux
Here in Cairo we have professionals who work in the area since 1998. Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.
PROSThe best part is the integration of features. In other cases, we need to use more than one tool.
CONSThe remote access tool can improve compared to others on the market, but it is still good.
Reasons for switching to Tiflux
We changed for several positive reasons, but mainly for the unification of resources.
Vendor Response
Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!
Replied March 2020