Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

My overall experience with Lansweeper terrific. Keeping track of our equipment and software has been made so much easier with using Lansweeper.

Easy to use software, able to get great information on all the computers on the network. Able to push updates and installs without having to go to every computer to do it.

The cost of licensing per asset is very low compared with most popular asset management software.

For the money, it does what it needs to do, and it is always available, and security s reasonable for the price. It is very comprehensive once you know how to drive it.

With it integrated to our AD it connects devices to users and created tickets seamlessly. Being able to quickly identify which device a user is having trouble with is fantastic.

Then you can keep your software licensing controls updated and prevent risks of unauthorized use software or leak of critical information.

This was very useful as it allows you to detect all computers on the network, useful for any sized businesses.

An excellent program with helpdesk software included.

I am always confident the the results. I highly recommend this to anyone in the IT industry.

The software can be a little intimidating for newcomers to use. GUI could use some updating.

Software upgradeds and installs, or uninstalls are done quickly when deployed via Lansweeper. Asset tracking is simple.

Lansweeper was easy to deploy and configure on the network and the insight it gave us into all the assets we had was invaluable to say the least.

They also send regular emails with helpful information about security vulnerabilities that have been patched, so I can alert my users to run Windows updates, update their browsers, etc.

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

I like the software inventory on each workstation. I like that it comes with a (fairly simple) help desk facility.

Ease if Helpdeks ticket handling and asset association. Group permissions helps to easily deploy access to resources.

Keeps track of the warranty of a PC. Integrates seamlessly with active directory.

It is also helpful with Remote Access and scanning the network. It can be as simple and basic or complex and all encompassing as you make it.

From set up to day to day, configuring lansweeper to fit into your environment is super simple and straight forward. We use it mostly for network scanning, IP management, and asset management.

The look and feel is a bit out dated to me. This by no means takes away any use or functionality.

Only issue I have is the built in remove software is very poor. Normally have to use another product alone with it.

There is no way to see what deployments you have running, and there is no way to cancel them once you kick one off.

The interface is powerful, allowing the administrators to navigate through trees of sites, assets, and all components of hardware and software.

In the end, it cut down the time I spent on menial tasks and monitoring.

We probably only use 5% of its functionality, but it's worth the (low) price just for that. I'm looking forward to taking more advantage of the power tool as time permits.

We bought lansweeper primarily to keep up with software licenses, but it's a very valuable asset management tool all around.

Lansweeper is an amazing asset manager. I am able to check anything on my network with ease.

Awesome IT asset management software at a low, low price.

The software has been easy to use and I love the incorporation of relationship to items. Monitors and peripherals connected to PCs.

Lansweeper keeps track of Assets and you can search using any of the fields available. There is an Asset Import that is very helpful when adding a lot of equipment all at once.

It was fairly pricey and it can be difficult to use.

Form helpdesk to an automated inventory scan, Lansweeper has saved us so much time it's immeasurable. Everything is wonderfully integrated and very customizable.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Euro

Lansweeper - Network Discovery and IT Asset Management Software 

Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software within your IT estate. Lansweeper's advanced device recognition capabilities allow for complete visibility across your entire IT estate, in one centralized IT inventory. 

Know Your IT 

Lansweeper automatically and continuously discovers IT assets across your infrastructure — servers, laptops, desktops, virtual & cloud machines, networks devices and IoT assets— to create an always-accurate, up-to-date inventory with detailed and granular IT asset data. Not only the hardware specs but also the user data and installed software are gathered in one central repository. 

Lansweeper also discovers devices that only briefly touch the network, as well as shadow IT and forgotten, idle devices, identifying them accurately.  

Key Benefits 

Increase Visibility: Eliminate blind spots and discover assets you didn't even know about. 
Boost Productivity: Automate recordkeeping and reporting to make time for what you do best. 
Improve Security: Identify risks, vulnerabilities and non-compliance issues. 
Optimize Costs: Reveal needless expenses and manage your IT cost-effectively. 

Credential-free Device Recognition 

Lansweeper’s Credential-free Device Recognition (CDR) technology detects and recognizes every device on the network without the need for credentials or complex pre-configurations. Lansweeper applies machine learning techniques and network fingerprinting, to deliver unmatched inventory accuracy across the entire IT estate. 

Security Insights

Combining Lansweeper’s data with vulnerability sources such as NIST allows Lansweeper to accurately indicate which vulnerabilities are present in your network and on which devices. This provides an actionable list of devices that need to be prioritized.

Network Diagrams

By utilizing the network information Lansweeper retrieves from switches, routes, and all other asset types along with asset relation data, it can generate detailed network diagrams of your IT environment. 

Integrations 

Lansweeper connects seamlessly with a wide variety of solutions in your technology stack, including your CMBD, ITSM and cybersecurity tools. Fuel every IT scenario with up-to-date, accurate IT Inventory data at all times. 

Freshservice vs Lansweeper

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