The ability to easily pullout reports even when they is alot data to export.

After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies.

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

Our rep is fantastic and responsive to any of our needs.

The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen.

We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.

For the cost we find NHD to be very productive for our business. The best thing is the ease of reporting, getting the data back out in easy to read formats.

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Great service desk, great price and a super team. What more could you want.

Can be complicated setup. Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky.

Needed an integrated Helpdesk solution that was desktop and mobile supported. NHD after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows.

There are no hidden charges for extra modules, you get everything you need out of the box.

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Very well pleased with using Halo day in and day out.

Very little, other than limited native integration with other products that we utilise.

From sales to business as usual support, we have had a great experience. Halo has all the features you need for running an IT Service Management solution.

So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.

The  IT  &  Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned  and triage  to each and every member of each team.

The software is easy to use , and accessible to you anywhere at any giving time of the day.

The simplicity of the tickets and ease of reporting.

The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in.

After sales support, Cross department use, integration with other programs.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.

We have managed to port over and improve our processes since we migrated to HaloITSM. They are really easy to work with and open to hearing any ideas you have for improving the system.

Cost effective IT Service Management Software.

From a UI perspective the software is a train wreck. Most of our service agents hate it.

Big and powerful software suite, capable of solving all your ITSM needs, with huge complexity.

We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.

At the time of writing this review their Process Automation piece of the suite is inherently flawed to the point that it has broken all integration with the rest of the software.

Support and many large organization used it, so user group was useful.

The organisation to which  I am employed has used  this software as a tool mainly  for help desk staff. The asset management portion is not currently being used.

The communities are helpful and most of the folks there are very nice.

While Service Desk is a rather old piece of software which relies on obsolete technologies la. NET 2.0 and the Java plug-in, service catalog and self service portal are more modern pieces of software.

It was very simple to assign very specific access privileges to different users. We accomplished a robust and fully functional integration of our monitoring alerts for ticket creation.

The concept and what it was attempting to do is brilliant. If it actually worked it would have transformed the entire agencies IT structure.

Tool that is rapidly going out of the market. No Portal concept, no friendly interface, CA is not pushing it.

Easy to transfer tickets within teams, with inline editing to edit multiple tickets at once makes it easier for the batters to manage queues.

Business rules have reduced a lot of human errors and minimized non-compliant execution of our processes.

It is terribly resource hungry, the client frontend downloads a pile of code before it fires up, so a network killer for anybody that is on a wan or wifi in remote locations.

Pound Sterling

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. 


HaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.


Pricing is charged per user, per month, and is billed annually. Support is offered via phone or email. 



LongDescription

Support Ticket Management

Surveys & Feedback

Safety Incident Management

User Management

Status Tracking

Barcode/Ticket Scanning

Request Assignment

Mobile Alerts

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Data Import/Export

Problem Management

Event Logs

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

CMDB

Capacity Management

Compliance Management

Performance Metrics

Service Catalog

Training Management

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Customizable Templates

Incident Reporting

Macros/Templated Responses

Interaction Tracking

Multi-Language

Audit Management

IT Incident Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Customizable Forms

• 10 users: £65/user/month (billed annually)
• 25 users: £59/user/month (billed annually)
• 50 users: £55/user/month (billed annually)
• 100 users: £49/user/month (billed annually)
• 200 users: £45/user/month (billed annually)
• 500 users: £35/user/month (billed annually)
A 15% discount is available for non-profit organizations and educational institutions.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HaloITSM

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.


The xFlow user experience module provides collaborative features to the supporting analysts. Analysts can work together and resolve issues using their individual and combined strengths. This module understands team workload and provides data-driven intelligence to prioritize tickets. The reports and business metrics can be accessed via the Ad-hoc dashboard.


The self-service module allows users to access knowledge base, collaborate with other users and help teams, request services and view assets. The change management module analysis the root cause of the issues verifies changes and manages unauthorized change handling. The support automation feature provides remote access, troubleshooting, repair and chat help. It is compatible with Windows, Mac and Linux operating systems. iOs and Android mobile applications are also offered.



HaloITSM vs CA Service Desk Manager

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