Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

I utilize Atera to manage all of my software and hardware resources.For improved asset lifecycle management,this also includes the capacity to create reports and track licenses and warranties.

Atera's reporting features may not be as strong as those of some specialized PSA solutions. It provides basic reports, but thats not enough for complex data visualization.

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

The price point for this product is excellent, if it worked properly.

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Atera allows us to create detailed remote work plans that include task dependencies, deadlines, and milestones. We can also assign tasks to specific team members and set priorities to ensure that our work stay on track.

While Atera offers a good degree of services, the software's customization options are not as extensive as we expected.

I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll. That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

Great, very high uptime and excellent performance

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Had to purchase the Splashtop unattended access option for $200 per year

Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

I like the price and the features that come with it. Especially the integration with Webroot!

It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase.

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Additional Atera features are only available as an additional subscription.

Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Could not run my MSP business without it.

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Nothing to Dislike but Lack of Linux agent is killing us.

Its been great from day 1. Support and training and all the questions i had got answered quickly.

I liked the features patch management and remote control using Splashtop the best.

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Remote Access, managing, licensing, price

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Billing of third party applications does get confusing a bit.

Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

We are happy overall with Atera. it really suits our purposes

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Happy to work remotely to jump on any OS machine.

Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

1. More integration and need more Knowledge base documents

I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.