All GLPi Reviews
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Aníbal
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2018
Simple and very useful has helped me to keep my activities organized
I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.
PROSI have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance. The graphic interface is currently very well developed and has improved a lot over time. Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is possible to visualize the state in which you are, which is great to follow. Its integration with "OCS Inventory" is one of the best things you can have, after careful work you can get all the information of a company's hardware in an instant, this improves my analysis and planning with my team. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
CONSGLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.
Raju
Verified reviewer
Computer & Network Security, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
One application for all IT Solutions
We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.
PROSThis single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.
CONSManual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.
Reason for choosing GLPi
It was cost effective and less training required for working on to it. It does the job which it was procured to do.
Anonymous
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed February 2018
Comprehensive administration of IT resources, but not very friendly and dated interface
It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.
CONSThe interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed September 2022
GLPI is an open source ITSM
For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.
PROSAfter other ITSM tools, GLPI was not very hard to configure and deploy.
CONSThe flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.
Reason for choosing GLPi
We choose GLPI because another company in the group used it and we wanted to try it.
Reasons for switching to GLPi
Spiceworks couldn't fit with our growing process, with more than 200 assets it becase useless.
Ronald
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Good open source service management platform
Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.
PROSIt is an ITSM that guarantee the management of large IT infrastructures with lots of assets.
CONSIt is an expensive tool and it is not easy to configure to have the broad view of all information in there.
Reasons for switching to GLPi
Jira is a free platform that can be configurated to work simmilar to GLPI.
Mairina
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
An excellent incident manager, software control and inventory management!
My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where it is possible to notify each person involved of the status of the project. Another advantage of this tool is that it allows you to take inventory control of your organization and this adds value to the other features that I mentioned. In the free version you have extensive functionalities and in the paid version the support is very efficient when it comes to configuring your IT infrastructure based on the best ITIL practices. In particular I recommend 100% to all users.
PROSIn my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.
CONSCurrently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.
Mairina
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Manage your requests, problems, incidents and projects from a Global platform!
With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.
PROSGLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of network operations and administration of IT services.
CONSThe truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.
Daniel
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
In my opinion, the most complete tool for an IT department
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
PROSThe best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage.
CONSThe few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
We use GLPI and we love it
We have been working with GLPI for 8 years. We have been offering product support in Poland for 3 years. We've spent thousands of hours working with the system and we consider it the best product on the market. We work with the system and offer it to our clients.
PROSVery extensive functional modules, regular system updates, good product support. Intuitive system operation.
CONSThe system accelerated and became even more readable.
Carlos
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2018
Is a excelente IT solution for helpdesk
It allowed us to control and track the hardware / software incidents of the organization and customers in a simple way
PROSa lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff
CONSIt's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice
Wilherme
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Um Software ótimo para auxiliar o dia a dia da TI
A ferramenta nos entrega mais do que imaginamos, só ao começar a usar e mexer na ferramenta que vamos descobrindo o seu real tamanho e aplicando na empresa.
PROSA praticidade em auxiliar tanto o usuario final como os usuários da TI, e quando bem configurado atende a empresa inteira.
CONSPor ser uma ferramenta Free, não podemos exigir muito, mas ela entrega além do esperado, o que as vezes sinto falta é de mais suporte, tirando isso sem questionamentos.
Reason for choosing GLPi
Escolhi o GLPI pelo fato dele me entregar uma ferramenta completa e toda customizada de acordo com o que vou precisando no dia a dia.
Reasons for switching to GLPi
Para ter mais controle nos chamados e ter melhor rastreabilidade.
Vendor Response
Hello, Thank you very much for your feedback, we appreciate it. As fo support, we offer professional support on-premise and GLPI Network Cloud (other services like support, backups, updates included as well). Do not hesitate to contact us or visit our website.
Replied September 2023
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
Open Source option for Service Desk
If you need a services desk software GLPI is an excellent option. It´s Open Source and you can modify the code. You can set different entities, rules, SLA. You can manage the IT inventory.
CONSImprove the reports module, the stats are not clear
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
GLPI - the best one for inventory
Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.
CONSThere is sometimes too many information on the screen.
Filipe
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
GLPI review
This software is great to manage issues with customers, simple to use and versatil
PROSEasy to use great to manage issues with customers can check status easy for client and for me Lot of plugins to personalize
CONSat moment any one, i'm very satisfied with it
Reason for choosing GLPi
best performance easy to use modern style best web interface
Reasons for switching to GLPi
best performance easy to use modern style
SEBASTIEN
Primary/Secondary Education, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2023
Bon rapport qualité/prix
C’est un logiciel open source, gratuit et efficace
CONSL’installation est faite pour des utilisateurs confirmés
Lori
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2023
An incredible service management software!
Our team has found GLPi to be a valuable resource. Its open source technology provides impressive flexibility and power, enabling us to tailor it to our unique requirements. It's very easy to navigate and its troubleshooting capabilities are exceptional.
CONSAt times, it can be challenging to obtain accurate data, but we are capable of handling it and everything is working fine.
Bella
Verified reviewer
Information Technology and Services, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
A very useful tool for our team
GLPi has proven to be a useful tool for our team. We can customize it to meet our specific needs because to the outstanding flexibility and strength of its open source technology. It has excellent troubleshooting ability and is quite simple to navigate.
CONSIt can be difficult to get correct data at times but we are capable of handling it and everything is running smoothly.