All xMatters Reviews
1-25 of 136 Reviews
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Christina
Warehousing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
xMatters Review
I feel the product does a great job and has been very reliable. The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model. I feel it is complicated to figure out their pricing model and they should address this as well as the product is very pricing if you want to extend it for "limited use" within your organization.
PROSEase of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.
CONSPricing is too high as well as the pricing model for purchasing licensing. It is based on business cases versus just something like we offer 3 types of licenses that do x, y, and z.
Vendor Response
Hi Christina. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Cliff
Retail, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Bridge Call process has been the major impoact
Prior to gaining xMatters for bridge call processes, trying to get team(s) on a call manually was a very tedious process. Whether it was sending out a generic "high priority" email with bridge call details and hoping teams would get on, to trying to use a manual on-call list to contact users directly to join a bridge, the biggest improvement in the process has been xMatters ability to target groups and on-call users and get them on the call in an improved timely manner. There are small improvements that could be added to the process, which has been suggested to xMatters teams and development. It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future! I do know there are other integrations which are available which we have not even touched on yet. As we continue the process and get integrations built and working in the later future, we do see the possibility of xMatters being even more powerful than we currently see.
PROSFor bridge calls, the ability to efficiently gather individuals that are needed in order to resolve situations in a timely manner.
CONSStill, more potential that could be added or built. However, xMatters is always taking suggestions and adding more features as time moves along.
Vendor Response
Hi Cliff. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. It is appreciated by all of us. We are always evaluating enhancements that our customers have requested so we can continue to improve our product capabilities. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements especially with the integration directory which will allow you to integrate even more easily than before.
Replied February 2017
Tony
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
1st run at xMatters
Our install of the 1-way integration was very smooth. To setup and use the product was simple. Any questions I had were easy to locate through your support documentation. Our implementation of the 2-way integration has been a bit of a challenge. We allotted 100 hours to install the application in our lab environment, test it, and move it to our QA environment prior to installing it in our Prod environment. We are out of hours & just completed the QA setup. We have yet to address LDAP & SSO. So far everything is testing clean in QA.
PROSEasy of use.
CONSSetup time for operational use.
Vendor Response
Hi Tony. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are happy that the one-way integration went well. We will continue to improve our integration capabilities over the next few releases, including the one coming in March, which should help getting further integrations that you look to do be completed in a easier and faster way. If you run into any issues though, please feel free to contact your CSM or our Support team who can help you through it.
Replied February 2017
Arunkumar
Computer Software, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Awesome Tool for notification
We use xmatters in our account to notify end users when critical tickets are raised and it has been very helpful. The tool works flawless, specifically after we moved to cloud. Love the design of the tool which is very easy to use. Only negative thing I noticed is there is no proper way of reporting things. For eg: if I need to pull a list of all on call person for a group or supervisors it's tough as we have more than 800 groups. The reports need to be improvised and allow end users to select the fields which they want in the report and few other options.
PROSEasy to use. Notification triggered on time Creating widgets is very simple and easy to learn.
CONSOnly negative thing I noticed is there is no proper way of reporting things. For eg: if I need to pull a list of all on call person for a group or supervisors its tough as we have more than 800 groups. the reports need to be improvised and allow end users to select the fields which they want in the report and few other options.
Vendor Response
HI Arunkumar. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I read your perspective about improved reporting capabilities. If you have specific examples, please let your CSM know and we will review it internally. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements including our enhanced timeline report and who is on call report.
Replied February 2017
Dave
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Get the right Support personnel involved, Right Now!
Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M. We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments. xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate.
PROSEnables my team to get out of the manual notification processes when issues arise. Anyone in the IT Organization can initiate notifications for support.
CONSUpgrades can be a bit tricky since the product does get cutomized for your personal needs.
Vendor Response
Hi Dave. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have even more improvements to our integration capabilities which will allow you to integrate more easily with tools in your organization. If you run into challenges during your upgrade, please reach out to our support team and they will be happy to assist.
Replied February 2017
Ken
Real Estate, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
A solid conference bridge notification tool
xMatters fits the bill for our bridge notification requirements in support of critical IT outages. The tool is fairly easy to administer and is rich in features and functionality to accommodate customized escalation and delivery preferences.
PROSAbility to create predefined notifications called 'Scenarios' and customized delivery preferences for groups and users.
CONSCould use more advanced reporting capabilities to be able to manage groups, users and scenarios. The mobile app lacks some critical features found on the desktop UI.
Vendor Response
Hi Ken. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. We are also looking to improve our reporting capabilities over the next few release, so if you have specific feedback, please pass that on to your CSM.
Replied February 2017
David
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
xMatters keeps our business informed
xMatters has truly transformed the way we communicate during critical business issues. Prior to xMatters, our NOC team needed to formulate a communication notice and send a blast message to a huge amount of recipients which created a chaotic conference bridge which only added to the time required to resolve the issue. After implementing xMatters into our workflow this time has been greatly reduced and xMatters has proven to be a very effective tool in sending out a very targeted communication to only the individuals required to resolve the outage as quickly as possible. Thank you xMatters!!
PROSIt gives the power to individuals to manage their teams our their own communications the way that works best for them
CONSWould like to be able to organize subscriptions better to make them more search friendly
Vendor Response
Hi David. We appreciate you taking the time to review our product. We are so happy xMatters is working well for your business and helping you to reduce the time to get to the right people to resolve business situations. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Tom
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Polished product (xMatters on Demand after 2.5 years use)
We have been using xMatters on Demand for around 2.5 years, migrating to it from the infrastructure version. This cloud-based service has been developed and improved by xMatters in this time, making the interface noticibly better and the product quality better. We use the system to notify support staff in a small environment (up to 100 users), calling support groups via a number of methods. Overall Quality Apart from some initial issues with audio phone calls failing to deliver notifications, this is a service I can rely on and requires very little system administration. The integration mechanisms are resiliant and the web interface clean and easy to navigate. Ease of Use User experience is mixed - the look and feel takes some getting used to, but the web interface has a solid feel. There is wysiwyg feature to designing forms and panels which is extremely easy to use and connecting integration agents is painless. Because there is so much that can be done outside the basic functions, knowledge of REST API and programming disciplines is needed to integrate data streams into xMatters (users, groups, schedules). Extended development of action scripts within the xMatters engine may require developer access beyond the standard web interface to use the underlying scripting language. Features & Functionality This is an (almost) infinitely extensible notification environment Customer Support Extremely quick and attentive. Comprehensive knowledge base and community web site. Value for Money The more functionality that is applied to the product, and the bigger and more complex the environment is, the more value is returned.
Vendor Response
Hi Tom. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which should make it even easier for you to integrate with additional tools that your organization leverages.
Replied February 2017
Steve
Consumer Goods, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Ever expanding features, great customer support
I have been administrating xMatters for several months. It was very easy to learn, with very little training. End users can manage their own notification methods, while I am able to tailor the experience to their needs, so they know what to expect consistently. xMatters support is always extremely fast in addressing any support tickets opened. Additionally, the product is always evolving, and xMatters is open to your suggestions for improvement. Licensing can be somewhat costly and confusing, depending upon your needs. It seems xMatters is tailored for a high level, multi-directional notification process, with escalation and flexibility. And that is built into the cost. There is a much more simple notification process that xMatters is also capable of delivering, however the cost structure is not yet there if that is all you are interested in. It seems xMatters is aware of this, and is gradually changing their cost structure to allow their customers to achieve the best of both worlds. I look forward to that continued evolution.
Vendor Response
Hi Steve. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Adam
Retail, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Couldn't run a support team without it
I manage a Service Desk supporting a large retail corporation. xMatters automates our on-call escalation process used to notify an individual team of an issue or to pull together multiple support teams into a single conference bridge. It allows us to get the right people on the phone right away and allows our support partners to control how they receive the notification (text, email, phone call, push notification). I couldn't imagine managing major incidents without it.
PROSFeatures and capability. It's extremely flexible as we have full control over the communication plans. It's really a development toolkit that you don't need to be a programmer to understand.
CONSIt's expensive. And since it's so flexible, it means it can also be a bit complex to learn initially.
Vendor Response
Hi Adam. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Richard
Government Administration, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
xMatters makes incident management comms easy
We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas. The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message. Overall I really like the system and would recommend others to consider using it.
PROSEasy to add users, devices and manage groups Flexibility to create scenarios Android app
Vendor Response
Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Steven
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
xMatters makes things easier
xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow.
PROSIt's very easy to use. Easy to explain to end users and show them how to navigate around their user profile.
CONSxMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them.
Vendor Response
Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
Replied February 2017
RANEE
Real Estate, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
xMatters really does matter!
Awesome tool to keep management informed and help your business stay afloat Before and After - should a disastrous events occur.
PROSPlenty of tools and resources to educate yourself.
CONSToo much information that doesnt pertain to all.
Vendor Response
Hi Ranee. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking to improve our user interface and if you have specific feedback, please share them with your CSM. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Brian
Consumer Goods, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Kellogg xMatters Instance
We love doing business with xMatters and our experience has been nothing but Grrrreeaat! xMatters has proven to be a key component of our automated incident and notification system.
Vendor Response
Hi Brian. Thank you for taking the time to leave a review for xMatters and so happy it has been a Grrrreeaat experience. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
Replied February 2017
VenkataHarish
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Awesome Tool
I strongly recommend this tool if you want to avoid all hurdles in your day to day support activities .
PROSEasy to manage
CONSSearch options can be further improved
Vendor Response
Hi Venkata. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
Replied February 2017
Miguel
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Great product to make easy incident management
Excellent tool by its functionality and its flexibility. Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it.
PROSEasy to use. Manage people, groups, and mail notifications. Mobile app is supported
CONSNo found any cons at this time
Vendor Response
Hi Miguel. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
Replied February 2017
Gaurav
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2017
Happy with Xmatters service
I just wanted to say few things that it is one of the reliable tools for notification and one of the best functionality is that you can customize your notification according to your needs, your time frame. Best technical support I have ever worked with.
PROSyou can customize your notification according to your needs, your time frame.
CONSDigging for logs for any issues :(
Vendor Response
Hi Gaurav. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and I have shared your feedback around digging through logs with our internal team. Please bring it up with your CSM the next time you talk to them. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
Replied February 2017
Jeffrey
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
top shelf software
easy to use, does what is says and is fool proof. what more could you want. support is out standing and the folks are great to work with.
PROSworks well, not buggy
CONScost
Vendor Response
Hi Jeffrey. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Replied February 2017
John
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Best alert system I've used
Ever since I started using the xMatters system I have not made any issue. I am working on the NOC and its very critical to have an up and running system of notifying management.
Vendor Response
Hi John. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017
Ken
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2017
xMatters is a good product
As this is SaaS based, it was very easy to get setup. The mobile app is easy to install and use and works well. The product has good logging which has been useful when people indicate they didn't get notified, and we are able to identify the cause (e.g. they are setup for email only and wonder why they didn't get a call). As a standalone product, this is good. Integrations have been somewhat challenging and professional services disappointing in the time required to get things done.
PROSBeing SaaS-based, setup and maintenance of the product itself are effortless. This also provides availability regardless of the outages in your environment-a big plus.
CONSIntegrations and professional services
Vendor Response
Hi Ken. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and we have invested heavily in improved integration capabilities. This will hopefully allow you to integrate more easily with tools in your ecosystem. Additionally, we have made some improvements in our mobile application.
Replied February 2017
Ganachari
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Great tool for on-call support and conference call trouble shoot.
Great tool for on-call support and Service.
PROS1.Easy to use 2.Very user friendly 3.Notifications are great 4. Very simple to use, efficient and effective tool 5.Very good customer support 6.Stable and robust tool
CONS1.Cost of xMatters tool license 2.User can't see all older schedules 3.Active directory authentication is not good 4.Search options and filters are not thumbs up
Robert
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Great customer support
I have worked with xMatters consulting and support over the last year very closely in implementing the On Demand version (switching from the On-Premise version of xMatters within our company. The Consulting resource who was on site assisting with the implementation was very knowledgeable and a great asset to have in guiding us through the process. The transition went smoothly and he has continued to provide support over the last year. Additionally, I have opened up numerous support tickets over the past year and have gotten great assistance. Their knowledge and especially the response time is excellent. Many times they will respond with an answer within 30 minutes. All of that being said my company is receiving many benefits from the xMatters product and look forward to our partnership in the future.
Vendor Response
Hi Robert. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
Replied February 2017
Lisa
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
My XMatters Experience
We use Xmatters at our company for our ERT and SEMT notification. Xmatters is capable of supporting emergency mass notification to all site employees at the click of a button. I like the tracking feature where you can view live reports to know who and when your audience receives these communications. The conference Bridge (dedicated conference line) is another great feature and can be included in your message; stakeholders can be connected to the call with minimal keystrokes. Customer support is a real plus and they guide you through the design and customization for your individual needs. Custom templates make this a very user-friendly application that is easy to use by your stakeholders. Another plus is that you can send and monitor messages from either your laptop or your smartphone.
Vendor Response
Dear Lisa. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Replied February 2017
Paul
Information Technology and Services, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Fantastic service!
xMatters provides a hugely valuable and appreciated service to the client business when managing critical communications to senior stakeholders.
PROSEase to work with client management and development teams. Software functionality is not heavily used for my customer but what is, is seen of great value to the client business.
CONSn/a
Vendor Response
Hi Paul. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.
Replied February 2017
Maurya
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2017
Great Customer Support!!
xMatters really has a great customer support. I receive response within no time. Keep up the good work. Feature wise also lot of new functionalities have been implemented. Havnet got a chance to review everything but will definitely take a look. Some folks at the organization still find it hard to use. If there is a video guide to various functionalities, it would be very beneficial.
Vendor Response
Hi Maurya. We are so happy our product is working well for your business and appreciate you taking the time to review. Please visit our learning site as there are a lot of videos to provide information about our product: http://www.xmatters.help/. If you'd like to see others, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
Replied February 2017