Gingr

RATING:

4.69

(180)

About Gingr

Gingr is a cloud-based solution, which assists pet boarding and grooming facilities with online reservations, employee management and payment processing. Key features image library, transaction history, custom branding, activity dashboard, automatic reminders and membership management. The Gingr platform comes with a centralized dashboard, which enables administrators to view scheduled pet appointments, check-in multiple pets and owners, send photos or videos to customers, track hours worked by staff and print reservation reports. Managers can track calls, emails and SMS, as well as store vaccination records and inventory expiration-dates. Additionally, it comes with a calendar which displays appointments by day/week/month and allows users to view schedules for gr...

Gingr Pricing

All of our plans include customer support, a pet parent mobile app and customer portal, pet report cards, automated emails, vaccination management and more!

Starting price: 

$95.00 per month

Free trial: 

Available

Free version: 

Not Available

Manage appointments from the built-in calendar with color coding for ease of understanding
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Gingr Reviews

Overall Rating

4.69

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 180 reviews

User Profile

Keith

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2018

Simply the Best

Simply amazing. We tried out many software programs and selected Gingr because of the support and constant updates!

Pros

I can't say enough great things about Gingr. The support is hands down amazing and is very responsive to feedback. The software is very easy to customize and has many great features. All dog daycares run differently, and the folks at Gingr have addressed that. It is almost like having custom software at a fraction of the cost.

Cons

There are always things I would do differently, but they are all minor and there are easy work arounds!

Dustin

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2019

Great software for the pet industry

Great people, and great software

Pros

Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops

Cons

Some of the layout is too cluttered, and some features are lacking

Reasons for choosing Gingr

Cloud services, being online ensures the safety of our customers

Response from Gingr

Thank you for your review Dustin! While we 'bootstrapped' early stage, we now have a full team of developers and product leads. Gingr is mobile-friendly, for easy use on different screen sizes. Thank you for your 'thumbs up', and let us know what features you would like us to add!

Replied December 2019

Meredith

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

October 2019

Don’t do it

I’m beyond disappointed and frustrated.

Pros

User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.

Cons

The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?

Reasons for switching to Gingr

Lack of customer support, not user friendly and software seemed dated.

Response from Gingr

Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally. 1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company. Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff. This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come. Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact. Our private FB group is open to positive & constructive contributions for fellow Gingr users.

Replied December 2019

Julia

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2022

Gingr - Pro-Cons

Pros

Initially Gingr revolutionized our operation from how easy it was to learn and use. There support was superb and quick, the dashboard gave you a great overall of the day.

Cons

The financial reports within gingr never tallied with the income received and didn't take online payments nor did it have a subscription model and wasn't GDPR compliment. These issues, made us leave Gingr in 2019/20

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2018

An EXCELLENT Decision - Gingr Continue to Impress Me!

I love how I can keep a good eye on everything that's happening within our facility from wherever I am. With the tools in Gingr we've restructured our daycare rates and packages and have seen an overall increase of 25% in daycare revenues. It's a tighter system than the one we had before, and revenues don't fall through the cracks as with the old system. It's so easy to customize in so many ways. The manner in which they strive to add additional features and make existing ones even more usable continues to impress me. Built in communication tools are everywhere so that all the information is readily available for whoever needs access to it. It's state of the art and they strive to keep it so.

Pros

This is so much more than just a reservation and POS system. It's a very comprehensive program that facilitates excellent communication, organization, and streamlines processes. If they haven't thought of it yet, they likely will, as they continue to add features as fast as they can think of and integrate them within the program. I was skeptical at first about tech support being entirely online, and that's proven to work very well. They excel at customer service and have been very responsive to the handful of requests I've made for features. The integrated tip feature has increased employee tips tenfold to the point they're a significant contribution to our employee's paychecks.

Cons

The financials took a little getting used to, and their integration with QBO is taking awhile. I understand that though and appreciate their position of wanting to be certain they do it well. I've had experiences with other programs that integrate poorly and leave messes to clean up. It's worth waiting if it's done well. I don't like how their credit card processing rates are set up. They will match existing rates, and if we go out and look for better rates they will match the best we can find. As anyone who's ever gone shopping for credit cards knows, that is such a hassle, and I find it very disingenuous that we have to pretend to shop around in order to be offered better rates. If I'm going to go through that trouble, I will simply switch processors or divert some of my processing in another direction.

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