I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming!

Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call.

We did the trial run and talked directly with FIVE different software programs before choosing who to go with. Pawfinity definitely blew the rest out of the water. We can quickly get information, reports, tracking, snapshots, and many of the tools we use to maintain and build our business. Scheduling is a breeze and its easy to learn the basics to get going. We've had multiple positive comments from my clients who are loving the online scheduler. The entire program is not only a great time saver for us, but it's a great tool for entering pet trim and behavior notes for the groomers. We are now getting into selling products in-store and the inventory tracker is super. The customer service is top notch, as well. EVERY question we've ever had is answered promptly and even the suggestions we've offered are listened to and taken into consideration. We are only kicking ourselves for not having this program when we opened. The time it would have saved! We could have been focused on BUILDING our client base instead of wasting hours each week just keeping track of it. Pawfinity is absolutely a TOP NOTCH program. We would recommend no other.

The customer service, information tracked, speed, reliability, portability, ease of use...honestly, the list goes on and on.

Nothing that would prevent me from looking forward to logging in every morning.

Groom Pro used to be one of the best grooming software solutions. Then they updated it. Now the software is next to useless. The changes are actually why I ended up at this site, searching for better software. The updates made booking a nightmare, there are glitches everywhere, and our entire client pricing history was removed. We contacted the support, which is a joke, and were basically told that we needed to learn to use the new software. Most of the software functionality is currently unusable. Tasks which took one button click in the previous version of Groom Pro now take up to 4 clicks. For example, in order to add a tip to a groomer, which used to be simply filling it in at checkout, now requires clicking the tips button, then entering the tip amount, then selecting the groomer to tip. The update is full of nonsensical changes like this that increase the amount of time it takes to complete tasks and kills workflow.

Nothing, as nothing really works as would be expected right now. There are many fantastic features that ALMOST work well, but they don't. Things that almost work: scheduling, pricing, CRM, SMS.

Appointments are popping up on random groomers, appointments from the past are showing up in the future, the same appointments are showing up on multiple groomers. Price history didn't migrate in the update. There isn't a way to initiate SMS with a customer; you can only respond to messages sent by customers. It's almost impossible to figure out which groomers have appointments available, as the appointment book is seemingly displayed at random and in no particular order.

All of the features I need to run my house call pet grooming business is in this one CRM. No need to have separate applications for customer files, calendar, and payments. They have thought of everything...but by far my favorite feature is the top notch customer support. I'm impressed that the system is run by groomers, for groomers and anytime someone asks me for a recommendation I tell them Pawfinity is the best. I had tried several CRMs before finding this one, and I am completely satisfied with my choice. Truly the best in my opinion!

Customer service and thoroughness of the program to cover everything from the Financials to the clients and their pets. Easy to use as well.

Since they are constantly adding additional features and improvements I have no complaints.

Ability to manage appointments online myself or have customer manage their own appointments. My company also benefits from the navigation and calling/texting features associated with the program. The POS and reports help me compare my financials with quickbooks and square.

That customers can follow a link to book their own appointments online or fill out their own customer profile. Its a real time saver.

That they do not yet offer complete day mapping. I would like to be able to see all my appointments for the day on a map that way i can arrange them in order or routing and what makes the most sense to be fuel efficient. I do like that you are able to see each appointment on a map and navigate to each appointment from google maps but I wish I was able to see all the days appointment on one map at one time. I also wish it would help me fill spots during slow times by pulling a list of people within the area i will be in that day that are due for a grooming soon.