All Miradore Reviews
1-25 of 146 Reviews
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Phil
Writing and Editing, 1 employee
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
Miradore Review: Really Easy and Intuitive to Set Up!
Phil
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Effective remote device management
I chose miradore to manage our Android devices across our review sites. It allows me to have granular control over what is and isn't available in the OS and the managed Google play store
PROSThe software is intuitive with a clean UI that is easy to navigate
CONSSome profiles can't be edited so you have to delete and recreate to make changes
Edward
Mining & Metals, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
Miradore excellent product for managing contacts on Android based phones.
I like it very much and if my current needs continue and the product does not increase in pricing I will continue to use them for the foreseeable future.
PROSEase of deployment, 1st 5 users are free to demo the product and its month to month.
CONSTech Support is via email, no 1-800 phone support and limited hours of support (Not 24x7x365).
Reason for choosing Miradore
No contracts, month to month with the 5 user demo program.
Vendor Response
Many thanks for your review, Edward! I have shared your feedback internally. Best regards, Katja from Miradore
Replied September 2021
Rob
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
1
Reviewed June 2019
Miradore Online Review
Nothing stands out that we like the most.
CONSThe lockout and wipe features do not work. Support is unable to figure it out.
Reasons for switching to Miradore
Vendor switched.
Vendor Response
I'm sorry you encountered difficulty with the product. I have shared your feedback internally. Best, Miradore Team.
Replied July 2019
Mark
Hospital & Health Care, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed June 2019
Everything we need!
IT was very easy to setup what we need to be compliant.
CONSI wish the software had a few more features to the base package.
Reason for choosing Miradore
to keep cost low while maintaining compliance.
Reasons for switching to Miradore
Wanted to keep costs low
Vendor Response
Many thanks for your review and feedback. Happy to hear that it's everything you need. Best regards, Miradore Team.
Replied June 2019
Jill
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great Product - Great Support
We wanted one place where we could manage all of our mobile devices. For us that means, cell phones and iPads right now. The tech support person I have is one of the best around. I can expect a reply to email within 2-3 hours of sending it. Unlike the previous vendor where I sometimes had to wait days.
PROSI like how this system aligned perfectly with our business model for securing and managing our mobile devices. The initial setup was not simple, but Miradore has great support and provided lots of opportunities to work with a tech. I love the console, and how easy it is to create visual graphs to get device statuses at a glance. Pushing app updates is simple.
CONSThe thing I like least, is that there isn't as much functionality for getting our laptops on this platform! If Miradore did some of the same things with Windows as they can with Apple and Android products, we would be moving management of our laptops to Miradore!
Reason for choosing Miradore
When we first tried Miradore, we only put a few devices on the plan. This gave us a time to test it out to see how it would work on the devices - specifically iPads at first. This worked so well, that I knew I could move away from Knox and Verizon MDM! The support we got to build the management part was phenomenal!
Reasons for switching to Miradore
The Samsung Knox, coupled with the Verizon MDM portal was extremely hard to use. It was difficult to set up and no one within the company knew much about how to set it up. Everything was guess work. Many of the features I tried to use, didnt function in the way I thought it should and no one helped by telling what was worng.
Vendor Response
Thank you for the great review, Jill! We're glad you're happy with Miradore and our support team. Our plan is to expand Miradore's Windows management capabilities and we would love to hear what are some of the things that you're currently missing. Best regards, Katja from Miradore
Replied September 2021
Craig
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Miradore + DEP = Great iOS Management
Their support team and our account manager has been fantastic to work with
PROSMiradore's DEP integration is fantastic and allows for quick time-to-live deployment of an iOS mobile workforce. It also allows us to quickly and easily deploy new devices with a zero-touch configuration, as well as update existing devices in the field.
CONSThe UI isn't as customizable as I'd like. This isn't a big complaint as we've been able to work around it
Vendor Response
Craig, thank you for your review and feedback! Best, Miradore Team.
Replied June 2019
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Very Fast ROI
Overall, very pleased with the product and would highly recommend it to any mid/large business for monitoring wireless devices.
PROSSoftware is extremely easy to setup and roll out to android devices. Being able to 100% monitor everything about our phones/tablets all from the web interface made dealing with any issues employees would have easy to mend.
CONSIt can be a little slow at times, but it's also fully dependent on the wireless device's cellular signal at time of sending data to and from.
Vendor Response
We really appreciate your review and feedback - thank you. Best, Miradore Team.
Replied August 2019
Christopher
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Miradore Review
Great product, great pricing and very easy to use
PROSFree to use for most options. Easy to setup and manage mobile dives and policies
CONSHave not run into any issues as of yet. Great Product
Reason for choosing Miradore
Pricing and ease of use and setup
Vendor Response
Thank you, Chris, for providing this review. We're glad it's worked out well for you. Best, Miradore Team.
Replied June 2019
Sean
Verified reviewer
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
It's a great device management tool.
Good interface and great control of devices. We have a client with multiple tablets for end users that need to be fully locked down for just work purposes and restrict excessive data usage.
CONSWebsite interface seems a bit slow sometimes but apart from that we don't really have any other issues with it.
Vendor Response
Thanks a lot, Sean. It¿s great to have your feedback, and we really appreciate the review. Best regards, Miradore Team
Replied December 2017
Andrew
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Not as simple as I would have liked it to be
While the features and price were exceptional, in the end it was too complicated for me and I ended up going with a solution that had fewer features (I did not need everything Miradore had to offer) but was much easier to implement and use. I would only recommend Miradore for IT professionals who know what they are doing.
PROSMiradore is very functional. It has all the features you could want in an MDM solution.
CONSMiradore was not easy to set up or use for a regular Joe. It might be easier for trained IT professionals that I am not.
Vendor Response
Many thanks for your review and perspective. I have shared this feedback internally. Best regards, Miradore Team.
Replied June 2019
Eduardo
Construction, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Best MDM solution!
Very complete, robust, easy to use ONCE you know what you’re doing. From Apple to Windows, this had it all!
CONSTime differences are off since I am in the USA.
Reasons for switching to Miradore
Not complete. I wanted Windows and Android solutions too.
Vendor Response
Thank you, Eduardo, for providing this feedback. I have shared the timing issue internally. Best, Miradore.
Replied June 2019
Dwight
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Miradore Online
Being able to control apps on our company phones
CONSLoading i phones is problematic for us.
Reason for choosing Miradore
Price and features
Vendor Response
Dwight, we very much appreciate your review, thank you. I have shared your feedback internally re: the iPhones. Best, Miradore.
Replied June 2019
Maranda
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2019
KKF Overview
We wouldn't complain too much. Just wish they had a US support group.
PROSThe value for the productivity. We like that it is a cheaper platform, but you also get what you pay for.
CONSThat it is in a different time zone and the lack of customer service.
Vendor Response
Thank you, Maranda, for this feedback; we are addressing this internally. Best, Miradore Team.
Replied July 2019
Mikael
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2017
We manage 100 mobile phone with Miradore
We get more time efficiency and more flexibility to manage our phones at work. The use is very simple and it took no time to introiduce it to our IT tech.
PROSThe ease of use is great and it is cheap so it's a perfect software for us! It is eady to deploy and we love the way we can manage applications on the play store.
CONS.Sometimes, the features are acting a bit weird and we need to wipe the phone and re engage it, it's a bit annoying but it don't happen very often
Vendor Response
Hi Mikael, thank you very much for the review, and we¿re glad to hear you are more efficient and flexible at work! Kind regards, Miradore Team
Replied December 2017
Becky
Computer Software, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Most user friendly MDM on the market
All in all our users love Miradore because once the initial setup is done, it is easy to enroll new devices and retire old ones.
PROSIt is very user friendly, easy to learn, and the help content is really useful.
CONSWhen users push out a profile or an application and it fails, there is not a lot of information on exactly why it failed. I haven't been able to find any logging or anything that tells you what is wrong exactly. It just kind of hangs up.
Vendor Response
We really appreciate your review and feedback, Becky, thank you. I have shared your comments about the errors/fails internally. Best, Miradore Team.
Replied June 2019
Alistair
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Exceptional customer service and care. Easy to use and intuitive interface.
Ease of use. Logic of interface. Highly supportive help/chat provision. Apparent desire to provide exceptional service. Real pride.
CONSPerhaps a user manual would help to refer to and aid the learning process. An opportunity for a forum would be good.
Vendor Response
Hi Alistair, thank you very much for the review. For those times that our team are not around to personally answer your questions, we do actually have our support guides and community forum. We would love to have your contributions in our community https://www.miradore.com/support/. Kind regards, Miradore Team
Replied November 2017
Riku
Retail, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Customer service, Nice
Very good management for smart phones. We can lock down phones and also find them if stolen.
PROSIts been a really nice when we have had a problem. They have allways answered it very quickly. The AFW is really nice. We can use it to deploy apps and settings.
CONSLeast I like the managed google play store. There I cant quick approve the apps and also I cant just quickly check which apps actually need approving. I need to check each application manually. Also the Windows 10 support didnt seem to bring much to Miradore Online. The AFW deployment doesnt work properry atleast on Honor phones. We need to add permissions to the software client and also email client. Since it doesnt get them or something like that.
Vendor Response
Hi Riku, we appreciate the review, thank you. We will be in touch to see if we can help with any of the functionality. Kind regards, Miradore Team
Replied December 2017
Kyle
Utilities, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Easy and affordable
Fairly easy to use Great price Great Features
CONSIntimidating Sometimes slow response from support but otherwise very helpful
Vendor Response
Very much appreciate your feedback and review, Kyle. We'll work on responding faster. Thank you. Best, Miradore Team.
Replied June 2019
Michael
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
It does the job
Its pricing is quite reasonable, especially compared to other offerings.
CONSGetting around the user interface takes a little practice. Compared to having used Meraki as an MDM, at least.
Reasons for switching to Miradore
Pricing
Vendor Response
Thank you very much for your review and feedback, Michael. Best, Miradore Team.
Replied June 2019
Brian
Construction, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2019
Push Client Experts
The experience overall has been solid (especially for the price). It has saved us many a time on a employees unexpected departure securing our data.
PROSRelatively easy push system to install the client
CONSNot as fluent Android management- however that could just be a product of Android
Vendor Response
We appreciate your leaving us this review and feedback. Best regards, Miradore Team
Replied June 2019
Scott
Higher Education, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
Miradore
Setup was easy and we got started fine. The advanced features are not necessarily clear, and I could use some training with someone to configure it further.
PROSPrice is good for a non-profit/post-secondary school.
CONSCan be slow to load, not all options easy to find in the web interface.
Vendor Response
Scott, thank you for providing this feedback. We'd be happy to provide further training to help you configure the advanced features -- please contact us support@miradore.com. Best, Miradore Team.
Replied August 2019
Chris
Construction, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Miradore Online
1. Ability to deploy simple profiles (WiFi networks) to devices remotely with the free level of service. 2. The enrollment process is simple and straightforward
CONSNothing comes to mind. It meets all our needs with the free tier, and the paid tier is reasonably priced if we ever require it.
Vendor Response
Thank you, Chris, for your kind review. If you need to upgrade, certainly let us know. Best regards, Miradore Team.
Replied August 2019
Lancen
Law Enforcement, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Understanding the program
Miradore allows our system to work. It's better than any other system I've used to deal with programas.
PROSI am very computer "stupid" once I was instructed by workers from Miradore i was able to easily navigate the system
CONSEverythung at first until I was instructed by Miradore employees.
Reason for choosing Miradore
Above my pay grade
Vendor Response
Thank you, Lancen, for sharing your review and experience. Best, Miradore Team.
Replied July 2019
David
Consumer Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Great MDM Solution
Great product, love being able to manage devices remotely and keep track of inventory.
PROSease of use, functionality, being able to reset phones without needing iCloud passwords
CONSTracking functionality does not work to well without the client installed on the device.
Vendor Response
Thank you, David, for your review and feedback. Best, Miradore Team.
Replied August 2019