EngageBay CRM
About EngageBay CRM
Awards and Recognition
EngageBay CRM Pricing
Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)
Starting price:
$14.99 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for EngageBay CRM
1 - 5 of 689 Reviews
Lauraine
Financial Services, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed October 2021
A no-brainer all-in-one marketing decision
Steve
Verified reviewer
Professional Training & Coaching, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great CRM, You must consider when looking for a CRM!
EngageBay has exceeded my expectations. This program is truly starting to get my business going. I enjoyed my sales guy and everything he told me has been true, yes that's a first. The Customer Service people are great, they are there all the time and have really helped me along. The price was much less than the competition, and if you get the All-in-One set up, they do not nickel and dime you for more modules as its all in that package. I give EbgageBay 100% for all they are doing.
PROSWithout a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.
CONSFor me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!
Reason for choosing EngageBay CRM
I hate to get nickel and dimed, and the All-in-One program was great at EngageBay. The cost was much less them most, but the tools were more. The staff was easy to talk to. I really liked them a lot. I wish I would have come across them at the start of our search for a CRM. To me, it seemed like a natural choice, and in retrospect, I know it was the right choice now!
Markus
Publishing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Email Validation
Pleasant, easy to use, simple and user friendly.
PROSI like that you have someone there who is willing to answer your questions and work with you. When you are new to a CRM system, these questions are not always the smartest question, so I appreciate a patient answer that enables you to also learn how to perform a new function.
CONSCan't think of anything to say right now.
Reasons for switching to EngageBay CRM
EngageBay is a better fit for what we need and thus less costly.
Leah
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2024
Jumped the gun on purchasing
The supposed all-in-one capability (although there are hidden fees, and it’s not compatible with critical widely used software), the capability for social media management, a bot builder, and the email marketing system.
CONSYou have to pay separately for website tracking, which wasn’t disclosed when I spent more than $2k purchasing the software. This is a major issue for my business and budget for the upfront expense, which is supposed to be an affordable alternative to HubSpot. The clunky user interface also leaves much to be desired. I have buyer’s remorse. There is also no integration with Outlook unless you use the web version, which is a big deal considering how prevalent Outlook is used in business.
Reason for choosing EngageBay CRM
My initial understanding of the product, which I thought was a true “all-in-one” and the salesperson’s urgency to utilize the 40% discount “by end of day.” While there are broad capabilities, there are costly added fees for crucial functions, like own website tracking. This should be included for how expensive the service is upfront.
James
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed February 2023
Engagebay Review
Disappointing tbh! It's not my decision on whether we keep with it so I guess we'll see how it goes over the next couple of months and if some of the issues above can be fixed then that may help keep us onboard.
PROSI've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive.
CONSJust feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.
Reasons for switching to EngageBay CRM
our [sensitive content hidden] said it would be cheaper (which I think it is)