All ServiceWorks Reviews
1-25 of 84 Reviews
Sort by
Blake
1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed February 2023
good for bin cleaning
John
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Usage of Service Works in Warranty Claims Submission
Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.
CONSNeed integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.
Vendor Response
Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.
Replied May 2024
Marion
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2024
Highly recommend ServiceWorks
When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs.
PROSServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI.
CONSThe integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal
Reasons for switching to ServiceWorks
Rossware was too complicated to use, train others to use and set up and follow systems
Vendor Response
Thank you for your feedback. We are happy to hear you are enjoying our Software. Our primary goal is to see our users succeed, and we are dedicated to continually refining our platform to better meet your needs. Thank you for choosing ServiceWorks!
Replied May 2024
Valerie
Machinery, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2024
Listen to your users more
Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in.
PROSIt’s mobile friendly and works on the tablet so we can go paperless
CONSThey are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is
Reasons for switching to ServiceWorks
Switflink the company we came from isn’t an option in your box above It was discontinued we would go back to them if we could
Vendor Response
Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks.
Replied May 2024
MEL
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Service Works Audit
What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy
PROSCan sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.
CONSRoute sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.
Reason for choosing ServiceWorks
The database stored in a cloud, the independence of the work stations.
Reasons for switching to ServiceWorks
Did not like to depend on a server computer, needed all stations to be independent otherwise if the main failed then work will stop.
Vendor Response
Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks!
Replied May 2024
Moustafa
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Highly efficient
ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting
CONSIt rarely crashes. But I guess that’s normal since every app does
Vendor Response
Thak you for your feedback. We are happy to hear you are enjoying our Software. We are constantly improving our system and staying up to date with the latest technological changes as it continues to grow. If you have any further suggestions, please do not hesitate to reach out. Thank you for choosing ServiceWorks!
Replied May 2024
roderick y
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2024
Update service and input issues and concerns
Well for now just trying to get use to it and learning how to operate they are alot of features that my office staff don't know how to implement. Need more support by just picking up the phone and talk to someone.
PROSNew system I had to changeover from another vender but need more training to use all features
CONSNeed more training and if have a question need phone number to call and get answers quickly.........aloha
Reasons for switching to ServiceWorks
They discontinued there service and we searched for a replacement.
Vendor Response
Thank you for sharing your feedback with us. Our Customer Success team offers short training sessions for your business to succeed. We encourage you to reach out to our team at 636-220-4363 for immediate assistance. Your feedback is appreciated in helping us enhance our system and better serve your needs. We look forward to continuing to support you as you navigate our system.
Replied May 2024
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2023
Must have patience
Horrible. Any time we had issues we were told “we don’t know”
PROSThe dispatching is probably the only positive.
CONSSW customer service and technical support is HORRIBLE! They sell you a dream at first but quickly you find out you’re solo in trying to navigate the software.
Reason for choosing ServiceWorks
We were sold on false claims of having great technical support.
Reasons for switching to ServiceWorks
Bad customer service. Issues weren’t resolved in the year we used the product. Anytime there was updates it just messed everything else up and nobody knew how to fix it.
Kevin
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Bin Showered uses Service Works
It’s been great to grow with Service Works as they are learning the bin cleaning industry.
PROSI love the support and constantly enhancing the product to help bin cleaners
CONSI wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features
Reason for choosing ServiceWorks
It has most of the features I needed in a platform
Raul
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Great CRM!
We have all the features we need, even the route optimization and reports.
CONSGlitches, but you can contact the team and they will fix it withina few days.
Vendor Response
Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!
Replied May 2024
Salma
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Amazing app
It’s been amazing. It’s very helpful and easy to use
PROSIt’s easy to use and it’s very self explanatory
CONSI was struggling to log in when I first started using it and struggling to view my jobs
Vendor Response
Thank you for your review! We're delighted you found our app easy to use. We apologize for the initial login issues and any inconvenience in accessing your jobs. Your feedback helps us improve. Please reach out if you need further assistance. Thank you for choosing ServiceWorks!
Replied May 2024
Stacey
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Small Business Miracle for Field Management
We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
PROSOur favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.
CONSI have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.
Reasons for switching to ServiceWorks
We needed part integration with Marcone and the texting notification with customers.
Susan
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Useful but frustrating
A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue.
PROSGreat tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.
CONSCustomer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes.
Reason for choosing ServiceWorks
the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink.
Reasons for switching to ServiceWorks
Swiftlink retiring - forced to find a new management program
Price
Environmental Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2022
Disappointed Entirely
TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service
PROSWe liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.
CONSWe were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
Reason for choosing ServiceWorks
We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing.
Reasons for switching to ServiceWorks
Jobber wouldn't take payments up front and the interface with our website was not up to standard
JOSH
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2020
Could be great. Maybe wait a few years
The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
CONSThere are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.
Reasons for switching to ServiceWorks
We were sold on the features, price, and ease of use that was demonstrated to us. Unfortunately the reality of using the software has not panned out.
Vendor Response
We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!
Replied March 2021
SONJA
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2024
Productivity & Work Flow
My overall experience has been fair. Customer service is pretty good.
PROSThe program is very easy to use. The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity. The customer history is also a helpful tool. Onboarding and ability for the Service Works team integrating forms was a great experience.
CONSThe program and the app frequently freezes and some requests, asking for different configurations to on tickets or reports are not handled immediately, or in a timely manner. The lack of ability to customize reports without involving Service Works. The price of the service has increased and is not really justifiable for the services that are received. Configuring templates is a challenge. Also, different browsers produce different results. There is a lack of consistency. The inability to edit forms within the program The lack of ability to scan documents or photos larger than 5mb
Linda
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed August 2021
I don't believe this software is anywhere near ready for public use, due to constant bugs
I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago. My experience throughout with actually using/trying the software was awful. I've never spent so long trying to figure something out, trying to set it up, trying to make it work, and trying to get bugs worked out, than I have with this software (about 7 months). When I finally switched to another software, I got all of this set up and working beautifully in ONE month.
PROSThe customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention.
CONSIt is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up.
Reason for choosing ServiceWorks
It claims to offer all of the features I'm looking for.
Reasons for switching to ServiceWorks
I only switched because my current software was no longer supported.
Vendor Response
We are sorry for the problems you faced. We did try our best to accommodate all your enhancement requests including custom commission report, permission enforcement on mobile app, ability to send bulk statements, custom invoice template. We are glad that you found the software. If you change your mind in the future, we are always here.
Replied September 2021
Robert
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
End of the search
My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
PROSI like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
CONSJust like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
Reason for choosing ServiceWorks
Made comparisons to what we needed, how adaptable the software was going to be for our operation. The customer service.
Reasons for switching to ServiceWorks
That software was cumbersome and heavy, but it did have the functionality once you fought your way through the maze. The problem with this company is their absolute failing in customer service. If they got back to you it was two or three days later. Lot of the time they just wouldn't. They bought this company and have the attitude that because they are the leaders in cell service they automatically are the best in this. NOT! I know a lot of bakers that wouldn't make good brain surgeons.
Aubree
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Service Works
We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time.
PROSWe really like being able to invoice and schedule from the same program
CONSStill have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers
Reason for choosing ServiceWorks
We choose this program over others because of the amount of features and customer support this program offers
Reasons for switching to ServiceWorks
We were offered a discount price to switch and test/ help develop program
Jasmine
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2024
THE CUSTOMER SERVICE AT Service Works
the program features are amazing IF THEY WORK
CONSCUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD.
Vendor Response
We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you.
Replied May 2024
Dave
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2023
Makes simple tasks complicated.
inventory feature is nice... when it works.
CONSThis program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…
Reasons for switching to ServiceWorks
we were looking for a more in depth program that could automatically assign product used to projects, as well as labour, and keep an automatic up-to-date inventory as we sold and completed projects.
Jasmine
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2021
Unsatisfied Customer
So far our experience hasn't been the best. It is extremely hard to get any help, and when we do contact Service Works, it takes days to get a response. With the change over from Swiftlink, it just seems like a lot of things got messed up and to this day we are still fixing mistakes.
PROSThe thing I like most about this software is that we can use it on multiple devices.
CONSThe thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of.
Reason for choosing ServiceWorks
We just switched to ServiceWorks because it was the updated version of Swiftlink.
Reasons for switching to ServiceWorks
Service Works became the new Swiftlink
David
Renewables & Environment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
How service works saved us at least one full time employee AND made our services better
The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.
CONSThe initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.
Reason for choosing ServiceWorks
Pirce and recommandation from a ERP specialist
Richard
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Blazing Bins
Working with the team up to this point has been a great experience
PROSThat they are willing to make changes or update the software and the programming to fit the needs of the service provider
CONSAt this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.
Reasons for switching to ServiceWorks
Because the could not save our routes and they had to be reorganized everyday
Carol
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Fairly easy top use and easy to train employees on
made it very easy to be almost paperless everything is done on the technicians phone.
PROSeasy to use and easy to train employees on, very easy to use on the phone and has very few problems.
CONSif you show a payment as a down payment you cant remove the payment without showing that it is a refund.
Reasons for switching to ServiceWorks
wanted to go paperless