All DOCUBASE Reviews
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Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Product & Company
This software makes it very easy to manage my documents company wide even for someone like me who is not very tech savvy not to mention the customer service to walk me through it has been so helpful.
CONSNone that I can think of it has been a great tool.
Vendor Response
Thank you for your review! We are glad you are enjoying using Docubase for your retail business!
Replied July 2021
Hattie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Non Technical User
Docubase has exceptional support system. Because I am a non-system user, the system is and was complicated for my use, however [SENSITIVE CONTENT] has gone over and beyond in assisting in my understanding of the software's use. The sysytem is not as complicated once you understand some of its nuances. [SENSITIVE CONTENT] has not hesistate to assist me or to explain certain aspects of the software whenever asked.
PROSThe Software is very useful in that it is web based and available to staff with internet connections. The previous software was only accessible via the agency's network. Hence, it the system was down, staff had no access to critical files. An end-user would find this very helpful in their work which can be at anytime of day of night because of the nature of their work.
CONSAs the staffer who enters creates the file, the lack of not suggesting descriptions with those that are already in the dictionary means that there are a variety of names for the same documents, different files, entered since the descriptions are keyed in for each document. This requires editing the document names for consistency. Moreover, whenever entering various documents with the same date, the date nor the status hold which requires manual entry for each file. There is a trick to hold the same document, different names, which is not consistent for my use.
Reason for choosing DOCUBASE
Selection made by the [SENSITIVE CONTENT] and Technology Manager. I was initially hired as file clerk to file paper documents. Later, I was advised on sytem change and began using another system for document input. After a couple of years, Technology Manger advised that we were changing to a web-based system and that I was going to love it. I just go with the flow.
Reasons for switching to DOCUBASE
Conversion from network to web-based because of ready accessibility for staff to critical documents. Also unlimited space as a web-based system versus network.
Vendor Response
Thank you for your review Hattie. We are glad you have enjoyed using Docubase in your NPO and look forward to continuing to support you in the future!
Replied July 2021
Maria del
Commercial Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
System Review
Overall is an ok experience.
PROSThe search tool to access documents. Its easy to search documents.
CONSTh long process to create a new tenant field.
Vendor Response
Thank you for your review Maria. We are glad you are enjoying Docubase in your commercial real estate business.
Replied July 2021
Bob
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Docubase
Not only has Docubase been an essential tool in our efforts, but the team implementing and supporting the product has been a key part of our success with Docubase. Their support team was there to help us through every step of the way; from initial setup and configuration, to expanding our capabilities with new features, providing new updates, and eventually building integrations with other business applications.
PROSThe product has been a huge part of our organization's document digitization program that started in the early 2000's. There are multiple methods for users to retrieve and store documents such as a web UI and Windows client, for tech users there is an API for retrieving and storing documents. This has enabled us to expand from just scanning and indexing documents either manually or with barcodes to now directly feeding documents into the application from other business applications and our UNIX systems.
CONSThe Windows Client is a bit older software that requires some finesse to get installed and configured correctly, but once that is done the application works flawlessly. Configuration files can be easily backed up, so it's easy to reproduce the specific setup on multiple workstations.
Vendor Response
Hello Bob, and thank you for your review. We are proud to have FNG as a long standing client and look forward to continuing to support you in the future!
Replied July 2021
Lea
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Pleased Value Added Reseller
IBT has been a VAR to Docubase for over 2 decades and couldn't be more pleased with the product features, software enhancements and overall performance. Being in the higher education vertical, our clients are most impressed with the ease of use, support provided, in addition to the integration possibilities with their own student information systems.
CONSThe documentation is lacking, when in English the print screens shown are always in French.
Vendor Response
Thanks for your review Lea. We're proud to be partners with IBT serving the Higher Education vertical. We value your feedback!
Replied July 2021
Marlene
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
FWEF Review
We retain a lot less paper in the office which is great. Our experience has been awesome and would highly recommend them.
PROSThis has been a great tool for us to store our documents digitally. Customer support is always helpful.
CONSThe only challenge we sometimes have is having to scan a document multiple times so we can have it stored at contract level for a customer.
Vendor Response
Hello Marlene, thanks for your review. We are glad you have enjoyed using Docubase in your financial institution! We have enjoyed serving you over the years.
Replied July 2021
Jason
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Document Management and Storage Software
For years we have used Docubase for our document management and storage needs. Their software is reliable and easy to use. Customer support is top notch. Don't hesitate to use Docubase as your document management/storage software solution.
CONSI can not think of a reason to not like this software.
Vendor Response
Thank you for your review Jason! We're glad you have enjoyed using Docubase in your law firm over the years!
Replied July 2021
Michelle
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
DOCUBASE is a good buy
DOCUBASE does the work we need at the right price.
PROSSecurity of documents and search engine.
CONSComplexity in the document indexing process and printing options.
Vendor Response
Thank you for your review Michelle! We're glad you have enjoyed using Docubase in your property management company over the years. Be on the lookout for v5.7 it has a much improved UI that we think you will like!
Replied July 2021
Bill
Computer Hardware, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
A Viewpoint from a Reseller
Customers who previously had a Windows based files (mostly as PDFs) were looking for a database that was easy to use and accessible over state wide networks. Docubase fits their needs.
PROSDocubase filled a niche in our product line up that was not there earlier.
CONSHaving an ODBC database would be helpful so that we could scan in from another product we have.
Reason for choosing DOCUBASE
Not applicable.
Vendor Response
Thanks for you Review Bill. We are glad you have enjoyed partnering with Docubase for all these years!
Replied July 2021
Nicole
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Amazing
This software is easy to use not complicated
CONSThere is nothing negative I can say about this software
Vendor Response
Thank you for the review Nicole. We are glad you are enjoying DOCUBASE!
Replied July 2021
Enrique
Information Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Altamente confiable y seguro
100 % recomendable sin lugar a dudas. si deseas seguridad, distribución, consulta global, confianza y soporte, este el el sistema.
PROSEn 20 años de uso, la confiabilidad del sistema ha sido determinante para la tranquilidad de nuestros clientes, la operación ha sido continua sin interrupciones, logrando gran confianza y seguridad. Además de ser tremendamente intuitivo por lo que el usuario final lo opera prácticamente sin capacitación. Cabe señalar que la actualización y la evolución de docubase ha sido fundamental.
CONSEs muy difícil contestar esta pregunta, tal vez la falta de manuales para los administradores...
Reason for choosing DOCUBASE
Fué el único que nos dió la solución exacta de ERM/COLD que se requería nuestro principal cliente.
Reasons for switching to DOCUBASE
Docuware quedó corto con las demandas operativas de nuestros clientes.
Vendor Response
Thank you for your review Enrique! We're glad you have enjoyed using Docubase in your service bureau over the years! Saludos!
Replied July 2021