The ease of use is absolutely wonderful. From entering the client's information to using the AI Obituary generator to posting online and the family then being able to go back and look at what people have uploaded.

Gather is a wonderful company to work with. We had a deadline to meet for our website and we had been looking at other case management systems. They were able to accommodate us in a timely fashion and redo an antiquated homegrown website. We are still in the process of transitioning but the chat feature is wonderful for when you have a question but not want to email.

At the time of this review, they are not connected to ASD and the firm we do our accounting with.

Our favorite aspects that make our experience with Gather so positive include the family collaboration, ease of contract creation, and the new, upcoming FTC requirements compliance. It has been one of the best decisions we've made, choosing Gather to partner with us as we continue to serve families as a leader in our market.

After exhausting our research for a case management software after decades of handling it in paper/carbon copy/typewriter only, we decided to take a trial run with three different companies. Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate with the funeral director in charge with writing obituaries, assigning tasks, inviting other helpers, and other awesome integrations made available to them; Gather's mobile-friendly app allows our staff to have access to everything in the palm of their hand - and it is also very intuitive and user-friendly; and the support team, chat feature made available to client users, and overall attentiveness to our needs has been exemplary.

While we are completely satisfied with the software as it stands, we've been assured that Gather is constantly working to serve funeral directors with their growing needs. We mentioned that integration with ASD is something that would be extremely useful and [sensitive content hidden], told me he is making it one of his priorities to see if such an integration is possible. We haven't found any faults with the software or the support team.

Fantastic! It is easy to use, full of great features and family-focused!

I love nearly every feature that I have encountered so far but some of my favorites include, single point of entry, the AI obituary assistant, and collaboration features.

If there is something that I like least I suppose it would be that Gather does not interface with my answering service.

Over all I could not be happier working and using Gather. Each and every representative from Gather has always treated me respectfully and have listened to me and my ideas. I love use Gather and would like to in the future. However, when we were first working with Gather it seemed to me that we were treated differently especially seen in how if things did not work right or we had a request for a change that change would happen. Yes, Gather has grown since then but by then the expectation was that is how we would be treated. But for me that has not tainted my experience.

Over all the ease of using Gather has improved and has always been easy to use. The formatting of the program and the user interface provides that easy use. It is customizable within certain parameters which has allowed me to make things easier for my self and my colleagues.

It is difficult to have families use it remotely. Not 100% sure why but many families either do not understand or get lost. Often families and I go over Vital Statically Information over the phone and they can answer all the same questions that they did not remotely. The user interface is the same for myself or a family member and that I think is preventing an easier time for families using Gather remotely.

My overall experience with Gather is Terrific. [SENSITIVE CONTENT] has taken time to develop a Platform that is easy for the public and funeral professionals to use. His Team that helps train and then assist is wonderful. Everyone at Gather understands that They work for the grieving families, not the funeral homes. I feel Gather is more of Partner.

the Gather Platform allows our funeral home to assist families create a beautiful online presence of their loved ones. Our Funeral Home has been able to reduce employee time per funeral and improve performance. We continually find new ways to "Use" the Gather Platform to improve customer service and employee satisfaction in helping families.

There really are no down sides to Gather. The Team that assists you with issues will listen and find a way to solve any concerns.

I enjoy gather cause they aren’t stagnant, they are always looking for ways to improve their product and listen to their customers to see how they can improve. Having funeral directors on their team helps with the product to make sure everything they are doing is needed for the funeral director to make my life easier and families happier,

Everything! From the data input anywhere, case management, sending forms to be signed electronically, the live-streaming, my website is amazing and they did it. Also their customer service is simple amazing!

I can’t think of any cons yet. Maybe loading time but I’m sure that’s the internet on my end.

I will have to admit that at first it was the software capability that pushed me to reach out to Gather. After my first interaction with Gather I realized they are so much more then just a "Software Company." They truly embody what funeral service is all about, and that is to serve families. I can't say enough great things about Gather and their team! They are an absolutely amazing group of people that will do anything to help others! They go above and beyond for us every single time!

I love the ease of use of the Gather software. It is a program that is very user friendly for our team and the families we serve. Along with it being user friendly, the software is always changing and getting better. Gather is always striving to make their program better and that is just one of many things that make them so great!

I really can't say there is anything that I dislike about the software. There is obviously things that we ask about changing or editing within the software, but any time we do the team at Gather is always ready to listen and do anything to make it right to fit our needs.

I'm a huge fan and recommend them to other funeral homes all the time!

I am a huge fan of collaborating with families as much as possible. Giving families as much control as possible is essential to their overall satisfaction throughout the experience. The fact that families can use Gather for all their needs, at need and aftercare, is incredible!

I understand Gather will do custom reports, and have them emailed monthly. I wish this was built into the reporting tab for me to do myself. Specifically, it would be ideal to be able to sort by case types and see specific types of data in the revenue report.

The team at Gather is so helpful and very quick to respond to anything that you might need. They make my job that much easier to do because of the quality service they provide.

Gather makes everything so easy to navigate and use that it will make you wish you started using it sooner.

The only thing that I can think that could be done differently is to have the place of death field auto populate that information into other fields that correspond so that it doesn't have to be entered multiple times.

We are solving so many problems of efficiency within our business. We are empowering our families to have a real tangible part of their loved one's funeral, and we have heard nothing but positive things about their experiences.

What I like most about Gather is how it can be completely personalized with the needs of our business. The integration with our existing business was a dream.

The only thing I don't like is that when printing the statements, they print on 2 pages, without being able to adjust to be able to print on 1 page.

Always easy to work with and easy to use.

Gather is professional in appearance as well as their customer service. We primarily use their live-stream capabilities and they even monitor the feeds and contact us when the discover an issue. Easy fir the layman to use and implement.

Wired mics. A wireless mic that could be closer to the speaker would be much better.

Atneed and preneed side; accounting side

Email notification about new obit on website. I know there is a fix for this coming.

The ease of the system. Being able to add obituaries to the website with just a single step. Allowing families the ability to add pictures and personal information. Livestreaming of services.

Not having a good spot to put the programs that we generate for families services.

Our bookkeeping will be much more organized with gather and working with families that dont live here will be 100000 times easier for us.

We love the accessibility of gather and the ability to work remotely and have families help us from outside the funeral home as well. The card reader is also a god send. We are over the moon about it calculating the fees for us and how easy it was to use.

So far the only issue we have had is getting our old data (1996-on)into the system. It is also seems to have a bit more than we really needed being as we are a smaller firm but I'm grateful that we can customize pretty much everything to make it work for us.

Ease of use, usability on my phone or any other device

Would love to have it talk to ASD and to deliver emails or other advertising materials by an email notification.

Easy to keep up with all cases. We love it.

Everything works well we have had no problems at all

Our initial experience with Gather was so wonderful. Then, we had a few weeks with no replies which was frustrating. Our case manager was on vacation (well-deserved) but we didn't know that and then took on a new role. We have a new case manager who is also wonderful and helpful. The chat feature ALWAYS results in help within a few minutes and I so useful.

I like that we can place all information in ONE place as well as use ONE place to enter billing items. I like the showroom with photos of merchandise and also the way we can discount items, modify prices, add notes, and the ability to add "one-time" items.

We prefer military time for TOD. That is how it's communicated to us and how we enter it into the state database as well as for the crematory. We also prefer to have the SSN unlocked as a default in the death certificate area.

outstanding

User Friendly for both directors and clients

I currently do not have any complaints. I have experienced some clients complaining about how they upload photo's, some saying it has been difficult to use or upload. However, this has been a very small number of clients with this experience.

We're working with the Gather team to move a few things around to make it easier for our customers to navigate. Customers have complained that we don't have obit's on the sites so we explain that it's now up to the families to get the obit on the page so we've started adding a basic death notice to the page and letting customers know that when the family has completed the obit, it will be posted.

I love that everything is one place and easy to find. Still learning all the features in Gather, but am very happy with everything. So easy once you learn to navigate around. Working with the Gather team to

Customers are having a hard time finding service info. They're not interested in service details as much as looking for service times. Should be higher on the page, not everyone likes to keep scrolling down the page to look for service times & place.

Overall it's a good experience but not the greatest.

I especially like the livestreaming and the ability to have clients upload their info.

I don't like that we cannot print out our packages and cannot get adequate reports.

Very happy with gather!

Easy to use, use on all devices, work with families

It's a bit expensive. You have to enter places in every time, like cemeteries.

Cloud based, Remember page, integration with website and live streaming, online case management

Reporting capabilities and accounting integration could be improved.

Overall experience has been pleasant. From onboarding with [sensitive content hidden] to website development and going live, the Gather team was extremely accountable and transparent.

Gather is intuitive, well laid out and very simple to use.

Presently, I do not have any cons with the software.

Always good

Ease of use, very nice case management,

Service locations should be alphabetized in the list.

I've recently started using gather thru our company. I'm very pleased with the helpfulness of your staff. [sensitive content hidden] was amazing to work with. She was very nice and patient teaching me how to use gather.

Gather is user friendly and very helpful staff members.

It would be nice to have more themes offered. We live in a rural community. Farming , hunting and different outdoor themes would be nice to have as a feature.