All LexWorkplace Reviews
1-13 of 13 Reviews
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Samantha
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Simple, Easy, and Affordable
The platform is easy to use, affordable, and doesn't have too much complexity, which is what our firm was looking for.
PROSWe have an older generation of attorneys in our firm and LexWorkplace has been simple and easy to use for all of our team members.
CONSI don't like that there isn't much customization for sorting by alphabetical order or date. This can be frustrating when searching through folders with a lot of documents.
Reason for choosing LexWorkplace
LexWorkplace had a better customer service experience, was inexpensive, and was the simplest platform.
Reasons for switching to LexWorkplace
Clio had too many features more geared towards litigation or other areas of law. We needed something simple with document storage capabilities.
Kathleen
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best replacement for Worldox out thereQ
From the moment I reached out until just moments ago when I was asked how everything was going, it's been wonderful. Everyone is invested in making LexWorkplace the best DMS out there.
PROSEase of use and functionality. I also love that the developers want client input and actually implement requested changes, new features, etc.
CONSThe big miss for our office is lack of custom fields - in our case a custom date field but it's under review as a new feature.
Reason for choosing LexWorkplace
It does exactly what we need without a contract or heavy pricetag.
Reasons for switching to LexWorkplace
Worldox was purchased by NetDocuments and we did not want to use NetDocuments.
Jack
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed April 2024
ABSOLUTELY AWFUL! DON'T GO NEAR IT!
It is impossible to put into words how really bad this program is. No way to save a document directly to the program. Have to save to desktop and then drag to Lex. Unbelievably awful in so many ways.
PROSThere is nothing good about this program
CONSIt is so bad that I cannot tell identify what I like least. Just absolutely, completely terrible
Reasons for switching to LexWorkplace
Worldox was discontinued. Nothing else to say.
Steven
Law Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
Version control alone makes it worth it
Version control and having everything accessible online (as opposed to a server in the office) are the best parts of the software
CONSThe inability to set preferences (e.g., what columns to show and to organize folders in files alphabetically automatically) is incomprehensible and constant source of frustration
Reason for choosing LexWorkplace
Similar features at a better price and the ability to use Macs without any issues
Vendor Response
Hi Steven, thank for your feedback! You CAN select which columns to show, and your setting will persist as you move about LexWorkplace. We also play to make sort orders and column widths persistent in a future update, stay tuned! We hope that LexWorkplace continues keep your practice running smoothly.
Replied May 2022
Maria
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
LexWorkplace is a Great App!
Please see my response to what I like most! Despite resistant from our users, which is expected, the experience has been great! Now that you can convert Word documents into PDFs in the software, our users are happier too!
PROSWe were looking for a document management application to assist us on many things, but primarily being able to access our data from any where there is an internet connection, with great security measures in place, being able to search within the database and document properties and versions of the properties. With so many people collaborating on the same document, there would sometime be issues with working on the most current document. Now, we don't have multiple versions of the document, but one document which shows all versions and a timeline as to who and when saved the version. We can always revert to a previous version too! This feature alone has been a timesaver! The burden of having to maintain an on-premises server has also been alleviated. I can go on! To date LexWorkplace has been a great addition to the practice of this firm!
CONSI would eliminate having to scroll pages within the software and instead be able to scroll -- as users can in File Explorer -- to view what is in a folder.
Reason for choosing LexWorkplace
Intuitive, ease of use, features (search, document versions)
James
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Easy to use and reliable
We have had a very positive experience with LexWorkplace. It gives us peace of mind that our files are electronically stored in a safe, stable environment that can be accessed from anywhere and at anytime. The relative low cost makes up for the lack of bells and whistles that we would probably never use in any event.
PROSLexWorkplace is to access, simple to use and simple to organize. It allows thousands of documents to be stored in an organized manner with complete flexibility for organizing clients and matters. The "tag" feature and other file labels are customizable to allow for information about the status of a matter to be known at a glance. Perhaps the best feature of LexWorkplace is that is is a very stable platform with virtually no downtime. The developers are not constantly tweaking the interface so that there is no need to constantly adjust your interaction with the platform.
CONSThere is only a limited ability for users to save emails in an efficient manner. Emails sent on different dates with the same name are flagged as duplicates even though the content is not the same. Unless LexWorkplace also hosts your email, there are no automated prompts for saving emails.
Reason for choosing LexWorkplace
Our past experience with their earlier document storage platform, the top notch customer support and the ease of use of the platform, made this an easy decision.
Vendor Response
Thank you for sharing your feedback James! We hope that LexWorkplace continues keep your practice running smoothly.
Replied March 2022
Nathan
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
LexWorkplace
Customer service is excellent!
PROSThe system is very fast and documents are easily accessible in a number of formats. Work from home / remote work is seamless. Versioning is very helpful.
CONSThe main critical complaint I have is the inability to directly save a new document into LexWorkplace. You have to save the file to your computer and then place the document into Lex. The operation of doing so is quite easy, but its an extra step that really shouldn't exist. Once your order of operations changes to include doing so, its not really an issue. That said, I would really like to see this taken care of in future versions. To the developer's credit, I am told this is in process. So, hopefully it will cease to be an issue soon.
Vendor Response
Thank you for your feedback Nathan! Your input is spot-on. A little under a year ago we released a new feature where you can click NEW from the top menu and create new Word, Excel, and other kinds of documents in one click, from anywhere in LexWorkplace. I hope you find this feature useful!
Replied May 2022
Tim
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Strong law firm document management platform with bright future
It's been great, I really appreciate their receptiveness to feedback and the constant improvements.
PROSLexWorkplace is well-designed for law firm document management in the cloud. I like that it can incorporate email as well as documents and that it has powerful search capabilities.
CONSEmail upload can be slow. Sometimes the launcher can glitch and it stops uploading documents, which can lead to lost work.
Reasons for switching to LexWorkplace
Needed more rubust features.
Ben
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2020
slower than erosion
We hope it will become what we were sold. it's not there yet and this has slowed us down significantly in the form of countless tiny delays and snags.
PROSThey did a good job getting our data migrated. The interface is good.
CONSThe search function does not work - AT ALL. They are "working on it," which they didn't tell us until we were married to them. The "launcher" which links the browser to MS Office is very glitchy. Docs do NOT get converted to OCR even though they promise this. We knew it was a new product but assumed they would be making steady progress and many improvements. It's been about 3-4 months and i'm aware of zero improvements. Other online solutions are upgrading in meaningful ways all the time. This is disappointing.
Reason for choosing LexWorkplace
No one reason. It was the overall appeal of features, price and having been built for law firms.
Vendor Response
Thank you for sharing your feedback Ben! I'm happy to hear that your migration went smoothly. Per our recent conversation, the biggest feature you were waiting on was Search, which has since been rolled out. We understand that you're currently a very happy LexWorkplace customer, and are thrilled to hear that. We hope that LexWorkplace continues to keep your practice streamlined and efficient!
Replied May 2022
Timothy
Law Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2022
LexWorkplace review
Integration went without hiccups; relatively easy to use.
CONSThe inability to have emails automatically saved to folders and/or to at least have the on-screen option before an email is sent to store it to a particular folder (that way it was possible to do in LegalWorks).
Vendor Response
Thank you for your feedback Timothy! We're thrilled to hear that your onboarding experience was excellent. I couldn't agree more, we plan to implement automatic/predictive email filling in a future release. Stay tuned!
Replied May 2022
Bonnie
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Pros and Cons of LewWorkplace
We save time by not having to convert and rename each and every email.
PROSThe ability to search emails after they have been saved
CONSThat we constantly have to wait for emails to be saved; no ability to have directories in matters in alphabetically order all of the time; no ability to save our changes in directories as to they way the directory looks from matter to matter.
Reason for choosing LexWorkplace
n/a
Reasons for switching to LexWorkplace
Because of the email situation primarily. And was more economical for the firm for document management.
Vendor Response
Hi Bonnie, thank you for sharing your feedback! We have recently made updates to the sorting of files/folders within a matter, we hope you find this useful! We hope that LexWorkplace continues to exceed your expectations.
Replied May 2022
Michael
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Product
My overall experience has been really good. It is easy to use and the support staff goes above and beyond to be helpful.
PROSLexWorkplace is intuitive and easy to use. I particularly like being able to create Word documents directly in a folder and be able to save them to the same folder without having to change screens. It is simple to save documents sent from someone to a specific folder in a case matter.
CONSThe inability to save an email directly into a file without having to go to "Sent Emails" to save.
Reasons for switching to LexWorkplace
Recommended by the staff at Legal Works.
Vendor Response
Thank you for sharing your feedback Michael! We hope that LexWorkplace continues to exceed your expectations.
Replied March 2022
Ronald
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Lex Workplace
I have ben a user of Uptime Systems products for over 10 years. I switched from using their remote server to Lex Workplace in January for document management. I am very satisfied with this product and with the level of service.
CONSI do not have any negative comments at this time.
Reasons for switching to LexWorkplace
Cost, upgrade to system
Vendor Response
Thank you for your feedback Ron! You've been a long-time Uptime Legal client, and we sincerely appreciate that. We hope that LexWorkplace continues keep your practice streamlined and agile.
Replied May 2022