Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Great license manager and easy to integrate. And for those few cases where needed, it is backed up by an even better support.

Excellent, flexible licensing solution backed by exceptional customer support.

Once we got everything setup, implemented and tested within our software solutions, the licensing manager is now very easy to use, manage and maintain. Setup was the hard part.

It can easily shut down the wrong server if it's not configured correctly. We ended up making major changes to the Linux startup script.

RLM is a great software for ISV like us (www.tetcos.com) who sell high end simulation software with complex configuration options.

Costs overall put it slightly in favour on the build vs buy decision. It is not inexpensive but in most cases will cost less than your own solution unless you need something extremely basic.

RLM works well in all our current products, and gets few complaints from customers.

Cannot think of anything negative to say about RLM and the people we interfaced with in their support team.

Very few issues so far have been encountered and the few issues we have had are promptly addressed. Very pleasurable to work with as well.

Even in doing that, I still found it difficult to get the answers I needed, in order to determine what configuration settings we really needed to override for our company specific rlm server.

Our customers are all over the world, and their feedback in implementing RLM in their IT environments has been good.

Integration was relatively straight forward and on the whole definitely less effort than rolling your own solution.

RLM is a great software thats flexible, reliable and economical.

RLM was fairly easy to setup and deploy in a relatively short time-frame.

If we need any fixes or changes, we find Reprise to be a good company to deal with. They have been responsive to our needs and we are planning to continue using them over the long term.

We are seeking for software licensing solution in Linux platform and RLM is our choice. RLM works perfectly and also provide great customer support and document at the same time.

Excellent license manager that is easy to integrate.

The team at reprise are very responsive and helpful - their customer service and support are fantastic. We were up and running very quickly with RLM - It just worked as advertised with no fuss.

At Fintronic USA, Inc. we are using RLM for software protection since October 2014, and we are very happy with it. RLM is product with numerous advanced capabilities and yet easy to use.

As a new company, they delivered a robust product from the onset and have incrementally continued to improve.

We are very pleased with RLM providing software protection for our products on Linux64.

RLM is an important tool for our licensing and revenue protection from unauthorized use.

It possessed limited reporting capabilities when we first deployed it, but they have enhanced them over time.

We use RLM in our desktop products and have been very happy with it.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Reprise License Manager is a cloud-based and on-premise software designed to help businesses implement custom pricing policies, allocate licenses and track utilization across multiple platforms. The platform includes copy protection functionality, which enables administrators to restrict the usage of licenses using virtual machines.


The APIs in Reprise License Manager allows IT professionals to define and launch a variety of licensing models including floating, trials, metered and node-locked. It offers a host of features such as configuration management, license sharing, usage monitoring, billing management, time zone restriction and more. Additionally, organizations can use the capacity planning tool to forecast the requirement and analyze usage via unencrypted logs.


Reprise License Manager lets enterprises digitally sign licenses using public-key cryptography to facilitate secure access to authorized users. Pricing includes annual subscriptions and support is extended via phone, email and other online measures.



License Tracking

Copy Protection

Trial License

Product Activation

Portable License

Reporting/Analytics

Usage Tracking/Analytics

Third-Party Integrations

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Solaris

Unix

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Reprise Software offers a free trial for new users, after which the software is available within various pricing tiers as an annual subscription. Pricing scales with annual product revenue and functionality.

Freshservice vs Reprise License Manager

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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