The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product.

Limited styling and layout options for knowledge bases.

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Ease of setting up multilingual articles. Integration in our platform.

Great product, great team, great value to our business.

From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

All of this makes it difficult to keep track of multiple integrations at once.

Very responsive to support questions and implementing product requests. Built-in classes to make colored boxes that highlights content.

Easy to set up, easy to use and our customers are using it and loving it.

Easy to implement and saves so much time and money on coding this functionality.

For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Stable, quick, accurate, well supported and evolving in terms of features.

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Honestly this software is awesome and the support has been stellar.

Easy to implement and allows for rapid delivery of contextual help where our customers need it the most.

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API.

Good value for money and they're always working on new features. Their dashboard for each of our sites provides useful information and it's very easy to digest the different data points.

The API's are extremely powerful and a great feature.

Ease of use, outstanding UI and UX. Responsiveness of the team (I can't believe how much of my wish list has been implemented).

M still learning the platform, but have been thrilled with the results and customer support I have received.

GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with.

I like the ease of access and attractive presentation of data. A single click reveals the key information at a glance.

From initial review to implementation has been amazing. Customer support outstanding.

Great for real-time analytics on site visitor activity. The live-chat feature works like a charm too.

This is a programme that is so easy to pick up with such clever capabilities.

GoSquared is a powerful, high-quality analytics suite that is well worth spending the money on.

There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Overall, it worked for our company in the early stages of our user numbers, but at some point we outgrew it and had to look to other solutions.

This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY.

Lightweight web crm solution with smart groups and nice interface.

I'm still learning the platform, but have been thrilled with the results and customer support I have received.

They were great in helping us to get set up and want us to succeed using it.

First off, ease of integration with 3rd-party tools such as Zapier is a big plus. Setup is not a big headache.

GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins.

US Dollar

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.


The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.


Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.


Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Text Analysis

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SEO Management

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Active Directory Integration

SSL Security

Sentiment Analysis

Single Sign On

Approval Process Control

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Churn Management

Content Library

Full Text Search

Content Publishing Options

Data Import/Export

Self Service Portal

Account Alerts

Help Desk Management

Version Control

Content Management

Configurable Workflow

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Audio File Management

Performance Metrics

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Workflow Management

Video Support

Ticket Management

Image Editing

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Customer Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Feedback Management

Customizable Forms

Negative Feedback Management

Customer History

Tagging

Content Creation

Third-Party Integrations

Multiple User Accounts

Canned Responses

Onboarding

Live Chat

Search/Filter

Electronic Forms

Starter: $79 / Per Month billed annually or $99 month-to-month
Regular: $119 / Per Month billed annually or $149 month-to-month
Premium: $249 / Per Month billed annually or $299 month-to-month

A 14-day free trial is available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

elevio

Live Online

Documentation

Videos

Award-winning software for subscription businesses to manage the full lifecycle of their customers. 

The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. 

It offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition.

GoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. 

Pricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.



elevio vs GoSquared

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