All EnquiryBot Reviews
1-11 of 11 Reviews
Sort by
Natalie
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best chatbot and lead management software for clinics
Overall this is the best solution I have found for clinics who want to capture and convert more business.
PROSI have recommended Enquirybot to a number of my clients as I have seen it engage and capture more website visitors, resulting in more enquiries and more business. It also provides organisation and transparency to lead follow up, ensuring better conversion rates. The 'conversation' tab is so useful to see all the 2-way communication history in one place so any team member can pick up the conversation. It brings in messages from all sources like, email, SMS, Facebook, Instagram etc. The Enquirybot team understand the 'sales' process in clinics and this makes it easy to explain requirements. They have always been responsive, accommodating and a pleasure to work with.
CONSI am big on data analysis so I would love to see more reports/analytics. However, the fundamentals are there and I understand there are more reports coming in the pipeline.
Reason for choosing EnquiryBot
A few of my clients were looking at free chatbot plugins - such a waste of time and some impact SEO performance
Vendor Response
Hi Natalie, thank you so much for your wonderful in-depth review. Everyone at EnquiryBot is so pleased that you are enjoying using the system and that you're such an avid promoter of the business!
Replied January 2023
Jay
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Enquirybot
Great! The team are always very happy to help and great at communication. Set up was very easy and our enquiries blew up instantly. It was definitely a great addition to our business
PROSThis links nicely into our website acting as a great source of manpower for our enquiries. Clients are impressed with our quick responses. We love that it acts as a first touch and can also help answer a range of enquiries via automation responses. The Bot is fantastic for being there when we cant! So it's almost another member of the team!
CONSWhen we have had a large number of enquiries in a short period it can be hard visually to manage and work clearly. Thankfully we have found ways to make this easier by sectioning off the enquiries into different stages within the bot to then manage the work and enquiries
Reason for choosing EnquiryBot
[SENSITIVE CONTENT] who was so great and informative I was very impressed with how he sold the product and personalised the offering to ake it relatively. No pushy sales techniques along with a lovely approachable manner
Vendor Response
Hi Jay, thank you so much for the wonderful 5* review we are so pleased that you are finding the EnquiryBot system so vital in the booking path at The old Dr Bells Baths! If there is anything that we can do to assist please let one of the team know! I will pass on your review to them who will be as thrilled as I am!
Replied November 2022
Caitlin
Verified reviewer
Health, Wellness and Fitness, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Enquirybot for Dental Website
Great support, great system, lots of opportunity to nurture leads and develop patient base
PROSEasy CRM system to use, always developing and offering new integrations
CONSThe task section feels slightly overcomplicated
Vendor Response
Hi Caitlin, thank you for your review it is very much appreciated. I will pass on your comments regarding the possible over-complicated task section to our development team. We really do appreciate feedback from the people who use the product day in and day out!
Replied October 2022
Laura
Medical Practice, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Awesome service from Enquirybot!
Enquirybot gives us the benefit of time saving and the integration between digital platforms means our team can save time with working on one platform as opposed to various platforms. The bot allows our patients to message us during out of office hours and receive information they require when a member of our team is not able to answer. It provides constant support and is also a great lead generator as we receive many email addresses and data capture from the bot that we may have missed previously. [SENSITIVE CONTENT] have been excellent to work with and we would highly recommend!
PROSIntegration with our existing business features was made easy through the excellent communication between our team and the team at Enquirybot. It took some time to develop to meet our objectives in order to get the most out of the bot but once set up it has been a great asset to add to our website! Since working with Enquirybot, we have been in communication with the team and are kept in the loop on exciting new features and new developments to the software. This helps us stay up to date with the latest changes in the digital landscape.
CONSWhen integrating Facebook and Instagram with the bot we struggled at first to be able to see messages that were archived in the chats which may have caused confusion with the team. The team were quick to respond to advise this issue was linked to other improvements and enhancements that the team were working on for the bot. This has now been resolved!
Vendor Response
Hi Laura, thank you so much for taking the time to write this review. We are so pleased that the team in the Medical Practice were happy with the product and have had fantastic communication with our team at EnquiryBot HQ
Replied October 2022
Emma
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Highly Recommended
Enquiry Bot has been a game-changer for our group of dental practices enabling us to manage our incoming enquiries at group level – we particularly like the customizable funnel pipeline, which allows us to track/develop our enquiries, as well as the “always on” web chat which helps convert our website visitors. Enquiry Bot are especially good at listening to feedback and continuously develop new features to help capture and nurture new leads (see their recent update to capture messages on socials). We love working with the Enquiry Bot team, they are helpful and responsive – definitely recommend.
CONSReporting could be improved, and this is an area we plan to dig deeper into Q4
Vendor Response
Hi Emma, thank you so much for your review. I know that the EnquiryBot team have loved working with you and we are so happy that it has been a game-changer for your dental practice!
Replied October 2022
Joanna
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
5* service
Our overall experience with Enquiry Bot has been fantastic. We went from Live Chat which was manually answered to this which now saves time/ staff hours and the whole process is slick and easy to use. The Bot is customised to our practices needs and works really well. Would 100% recommend!
PROSEasy to use, structured well and customized to suit our company.
CONSNothing springs to mind! All round a great addition to our company.
Vendor Response
Hi Joanna, thank you for your lovely review we are so happy that you are enjoying using EnquiryBot at the Health and Wellness Facility. We love the fact that you find EnquiryBot easy to use and that it is customizable. We thank you for moving from another chat service to us!
Replied October 2022
Christina
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Good reasons to use EnquiryBot
We are giving new clients a chance to contact us and leave their details out of office hours and at a time that suits them. If they can't get to the phone, they can message us. It's also useful that the bot captures some basic information about the clients so that we have some information about them before they call us.
PROSEnquiryBot has been very useful as it's easy to adapt and it's flexibility has been very useful for our business.
CONSI can't think of anything negative. Chat Bots, in general, can be annoying sometimes, but this one isn't.
Vendor Response
Hi Christina, thank you so much for your review we are so happy that you are pleased with EnquiryBot and appreciate the time you have taken to write this review!
Replied October 2022
Philip
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
EnquiryBot helps us capture more business
Fantastic. [SENSITIVE CONTENT] and the team have been exceptional, and are incredibly reliable partners.
PROSIntegration was easy and the team have been incredibly helpful at every point. I can't fault them.
CONSIt would be good to toggle the bot on and off at different times of the day, to force more phone calls into the business during opening hours.
Vendor Response
Hi Philip, thank you so much for your review we really do appreciate it. We are so pleased that you are happy using EnquiryBot at your Financial Services Company and love the fact that you found integration a breeze!
Replied October 2022
Kitti
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
The best software
EnquiryBot is the best. Helps generate, capture and manage all leads.
PROSThis software is easy to use. Help manage the day to day bases.
CONSThere is nothing to not like, I think I need more training to understand the software.
Reason for choosing EnquiryBot
Customer service
Vendor Response
Hi Kitti, thank you so much for your review. This kind of review really makes us happy as the product we created was a tech product for non-tech users which is simple and easy to use and manage. We are so pleased that you and your team at the medical practice are happy using EnquiryBot!
Replied October 2022
Aimee
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Service!
Thanks to [SENSITIVE CONTENT] and the team for their assistance with setting our our Bot on our website! They have been amazing to work with and offer great ideas and solutions, nothing is ever a problem for them. As a business, we have experienced great interaction from people looking at our website and talking to our Bot! Would definitely recommend EnquiryBot as another alternative to engage users with your website and products! :)
PROSIt is easy to use as a business and offers another alternative for users looking at our website to ask questions without having to call or email. It creates interaction and may keep them on our website a little longer than what they may have initially. We can filter enquiries easily and know what the user is after.
CONSNo any issues we have had have been fixed.
Vendor Response
Hi Aimee, thank you so much for your review, it is great to hear that you are enjoying using EnquiryBot in the Real Estate sector and appreciate the time you have taken to write this review
Replied October 2022
Sasha
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Brilliant product!
Brilliant customer service
PROSAmazing customer service from our account manager and we have generated so many leads since implementing this product on our website, it couldn't be easier
CONSI personally do not feel like there are any features of Enquiry Bot that are negative
Vendor Response
Hi Sasha, thank you so much for your review we are so happy that Enquirybot is helping you manage your leads!
Replied October 2022