Officetree
About Officetree
Officetree Pricing
Starting price:
$11.99 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Officetree
1 - 5 of 20 Reviews
Javier
Verified reviewer
Sports, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
First time user will recommend
Great experience from day one set up with easy cost efficient great service
PROSSimple and easy to navigate simple to set up
CONSI have no negative comments to share as of now
Reason for choosing Officetree
Like what I read and heard from day one
Sparklyn
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great Customer Service and Easy to use
Although it started off rocky, Overall I’ve had a good experience. Mainly do to the customer service received. The fact that I can set up voicemails and able to identify the calls specifically for my business when they come into my phone. Officetree works great for my needs
PROSEasy to use, Customer service responds quickly. After the free trial there were charges that I did not understand. I reached out to customer service and received a response that was unclear and frustrating. When I responded explaining that it didn’t make sense, [SENSITIVE CONTENT] jumped in to explain the billing thoroughly. I was unclear that each user cost an additional amount. Once that was explained I was able to make the proper decision for my business needs. Anytime I have a concern I receive a prompt response from customer service. My number was disconnected due to a change in my card that I forgot to update with Officetree, [SENSITIVE CONTENT] was able to get my number reconnected in the middle of the night within a few hours of my inquiry.
CONSI would suggest that the billing be explained prior to being billed to prevent confusion. I also don’t like that we have to pay extra for each user.
Misty
Verified reviewer
Executive Office, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Try it Right Now (zero risk with 7 day satisfaction guarantee) - False
Horrible
PROSI didn't like anything with this service.
CONSI immediately filed a ticket to close the account as I didn't like anything about it. They did respond but it was because they required for me to inform them specifically on what I didn't like. I responded that I didn't like the service and to cancel. That's when I get a notification that my bank account has been charged $50.00. No answer on their phone number so I put in another ticket and this is their response, "Hi. We understand you inquired about the $50 you paid for service credits with Officetree. That was a nonrefundable payment you made at the time of your order, as stated on the page where you entered your credit card number. Your order did not have any "trial" -- which we don't offer with our telephone service because we incur costs when we immediately purchase a number for a customer. We do, however, offer a guarantee to ensure that technically the number will work for your purposes. Even that requires you work with our technical team at least once to try to resolve any issue you are having, which did not occur in your case. Please understand your ordered a service from us which was provided. We cannot just "return" a service and we also have no record of any technical issues. Your service credit purchase can still be used for other Officetree servics. We offer 5 software applications to which you may subscribe with your same username. We hope this addresses your question. Have a nice day." Another ticket has been placed as they still haven't closed my account
Vendor Response
Misty Delashaw: It appears you may have missed some of our communication and thus your review is very unfair to another company. You were fully refunded -- 100%. We did try to understand what you didn't like because most everyone loves our service and when someone does not, then we understandably ask about any missing features they desire. We are very responsive to our customers. In any event, you'll find you were promptly refunded on your credit card (even before we learned of your review). We hope you and the team at Strategic Assessment Solution Svcs (strategicsvcs.com) will update this review accordingly.
Replied April 2022
Anthony
Photography, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
New To Officetree
Price and service is phenomenal the 7 days I tried it.
CONSI'm unable to run billing myself. I would like to pay months in advance, but no option. Also needs a phone app. The web platform is a little sensitive
Reason for choosing Officetree
Better bang for the buck.
Sandy
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
New to Office Tree and appreciate the customer service
I'll have more to say about the product itself but the customer service is what I'm extremely satisfied with and want to highlight.
PROSI like the customer service best so far. I haven't dove into all the features yet but so far, [SENSITIVE CONTENT] has been super-responsive, helpful, and walks me through everything.
CONSNothing yet. I only received one phone call and because I wasn't notified on my cell that it was a business call, I answered my cell phone like a spammer was caller. You know "that" tone. Thankfully, [SENSITIVE CONTENT], helped me adjust the settings so my 833 number shows up so I can answer those calls cheerfully and professionally.
Reason for choosing Officetree
Pricing
Reasons for switching to Officetree
Pricing