All Y Meadows Reviews
1-14 of 14 Reviews
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Mariasol
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Excellent help to our teams day to day
It's very useful to my teams day to day transaction. The Y Meadows team was very easy to deal with and are very willing to accommodate our requests. They also made sure adjustments were done if something is not working and can pivot easily when something is blocked.
CONSOur own system needed to be tweaked and manually reviewed for Y Meadows to work. It wasn't a problem on Y Meadows though.
Vendor Response
Hi Mariasol - Thank you for sharing your experience with us! We greatly appreciate your feedback.
Replied January 2024
Tyler
Real Estate, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Automation to reduce cost in CS
Their team is eager to learn about our business challenges and develop tailored solutions to help us achieve our goals. I love working with this team!
PROSY Meadows allows me to reduce cost in CS by reducing my headcount needs, this also frees up my existing headcount to prioritize and focus on the most important and complex customer queries.
CONSThe self-serve portal is in development and can be more user friendly for non-technical users.
Reason for choosing Y Meadows
Their team worked hard to show the value (ROI) they would help us achieve and reduced the initial cost to implement.
Vendor Response
Hi Tyler, we are so happy to hear that you've had a great experience with us. It's our pleasure to serve customers like you!
Replied January 2023
Ben
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
YMeadows
With just a few examples of conversations from our users to our support team, YMeadows was able to train a highly accurate model that helped us to automatically categorize inbound emails which led to more accurate data and the ability to automatically route conversations to our specialized teams. Also, the team was there every step of the way to provide support and guidance through the process of implementing and using YMeadows!
CONSThere wasn't much to dislike about YMeadows.
Vendor Response
Thank you Ben! It's awesome to hear that you've had a great experience with Y Meadows. We are so grateful you took the time to share your feedback with us.
Replied February 2023
Joe
Internet, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Helped Us Automate 40% Of Our Consumer Requests
The platform is extremely flexible and could customize solutions specific to our business processes. The YMeadows team was very hands-on and ensured that each of our automations were built and tested properly. They did a lot of the heavy lifting on the technical side so that we could focus on our business processes. We definitely received and continue to receive white glove service from their technical team. We're continuing to find opportunities to use their platform to automate non-customer facing requests.
CONSThe integration with Salesforce has error at times, but the team is quick to notify us and resolve them. Their flow builder is very powerful but also a bit more on the technical side. I didn't have any issues understanding how to use it, but a manager who is more tech adverse might find it daunting.
Vendor Response
Thanks for the awesome review, Joe! We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. Your kind words encourage us to continue doing our best!
Replied February 2023
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Effective and easy to use
We've had a very positive experience with Y Meadows. Their team has been very attentive to our needs, they help us think creatively about potential solutions, and are proactive about identifying potential issues that could be resolved with automation. The partnership has become an essential component of our customer experience.
PROSThe software is user-friendly regardless of the user's experience with automation processes. The intuitive interface makes it easy to understand automation pathways and quickly identify and resolve any issues that may surface. The ability to add Reviews has become essential in our testing process. This feature allows us to do more testing in production without any risk.
CONSWould love to get alerts from the software when an error is encountered during a journey.
Vendor Response
Thanks so much for sharing your experience with us! We're so happy to hear you've had a positive experience with Y Meadows. Our team works very hard to keep our customers happy!
Replied December 2022
Karina
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Effective Program & Easy to Implement
We are using Y Meadows to help with customer case management. Y Meadows employed effective machine learning models that are able to classify cases with a very high degree of accuracy. Based on these classifications, we are better able to triage issues, assign out cases, and ensure we have the most effective resources to work each case type. The implementation was fast, easy, and required little assistance from our internal team. Not only are the folks at Y Meadows smart and creative at solving REAL business problems, they are delightful to work with. I would HIGHLY recommend Y Meadows to any company interested in streamlining low value business processes so that your most precious resources - people- can spend their time on higher value work.
PROSThe ability to categorize incoming cases through Salesforce and provide a sentiment analysis for each case.
CONSNone, we didn't have any issues with any part of the software.
Vendor Response
Karina, thank you for your kind feedback! We're really grateful and appreciate you taking the time to share your experience with us.
Replied April 2023
Robert
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Automation and Machine Learning Innovators
The team at Y Meadows is incredibly easy to work with, open to ideas and suggestions while explaining at a high and low level the challenges/road blocks/wins. The product itself has saved several FTEs worth of work on a monthly basis - last check was over 5 FTEs across all departments - while taking off the monotonous day to day work that would otherwise be manually associated.
CONSI have no criticisms of the personnel or product of Y Meadows.
Reasons for switching to Y Meadows
More automation, less manual work, priced correctly.
Vendor Response
Hi Robert, it's great to hear that you've had a positive experience with Y Meadows. Our team will be happy to hear that their hard work has paid off!!
Replied January 2023
Erich
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Amazing Resource, huge impact to our business
- Easy integration with very limited, if any, involvement from our internal product/engineering team.- We've automated multiple workflows and customer interactions. Some are fairly simple, while others were quite complex. All of these have saved our team hours and hours of work allowing them to focus on more revenue generating tasks.
CONSFurther integrations with some of our other internal tools would be nice, but I know this is already being worked on.
Vendor Response
Hi Erich - We sincerely appreciate you taking the time to share your experience with us! On behalf of our entire team, thank you for allowing us to serve you.
Replied January 2023
Chris
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Helpful software and people
Integration with our CRM system was simple and we were able to be up and running in no time.
CONSThere is the ability to customize and configure the software for your organization, and YMeadows has created a helpful UI to accomplish this. But even then, the process can be a bit intimidating once it gets complex and I defer to their experts.
Vendor Response
Thanks for the awesome review, Chris! Feedback like yours is valued by our team. It helps us to continue to improve and provide the best possible service to customers like you. Thanks again!
Replied January 2023
Jose
Package/Freight Delivery, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent service, great adaptability, and special attention to detail
Eveything has been great, the personalized attention we've received, the tasks we've been working with have progressively improved, we've seen the impact of the automations on the time our team have had for other projects
PROSHow useful it can be to solve different cases, and the way it can adapt to them, helping us achieve the goals we were looking for
CONSThe data visualization in the homepage, I feel it's not so friendly to manage
Vendor Response
Hi Jose, thank you for taking the time to share your experience with us. It's great to hear that you've enjoyed and found value from working with our team. It's our pleasure to serve customers like you!
Replied August 2023
Bridget
Real Estate, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
[SENSITIVE CONTENT] is great
[SENSITIVE CONTENT] is amazing. Very communicative and responds in a timely manner. I never felt like I was bugging him to get something done, he's a very proactive worker.
PROSEasy communication with [SENSITIVE CONTENT] throughout. He set very clear expectations based on capabilities & timeline of implementation.
CONSNo complaints at this time. [SENSITIVE CONTENT] was flexible and worked well with us
Vendor Response
Thanks for the awesome review, Bridget! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Replied December 2022
Julie
Utilities, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Handling Customer Emails Via Artificial Intelligence
Y Meadows has allowed PWSA to streamline the customer email experience and to decrease the amount of manual effort to respond to customer emails.
PROSI like the manner in which the machine learning module is retrainable to consistently improve the customer experience.
CONSI dislike the inability to foresee what will throw off the machine learning tool.
Vendor Response
Julie, thank you for your kind feedback! We're really grateful and appreciate you taking the time to share your experience with us.
Replied December 2022
Will
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Extreme Value - Cutting Edge Tech
Great people with great software with a bleeding edge technology backbone
CONSReporting and YTD data pulling/slicing - Analytics reporting is lacking
Vendor Response
Thank you so much for your kind words, Will. We really appreciate you taking the time out to share your experience with us. As for analytics, please help us understand what data is important to your business. We'd love to make that available to you!
Replied December 2022
Giancarlo
Food & Beverages, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Y Meadows
Excellent
PROSCustomer Service support through Artificial Intelligence
CONSInstrument accuracy level not immediately improved
Vendor Response
Thank you Giancarlo! We are so grateful that you took the time share your feedback with us. It's our pleasure to serve customers like you!
Replied December 2022