All ZyraTalk Reviews
1-15 of 15 Reviews
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Shawne
Verified reviewer
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Superior Product and Support Staff!
ZyraTalk has been and will continue to be a vital tool for our success. The technology is fantastic and the functionality of the interface for both customer and company is amazing!! The best part, the founders! Highly motivated, ETHICAL, and very dependable, available and very trustworthy!
PROSOne of the most impactful features for me is that the interface of the app is VERY easy to understand and use. I also love how customizable the app is. I think it is genius to have the questions change depending on what page the user is on. For example, when the chatbot appears on our hiring page, the form is directed to collect job skill information. However, when the user is on the page of services provided, the form questions populate to collect the user's service needs.
CONSHonestly, I have been using ZyraTalk since pretty close to the beginning of the app creation and I cannot find one thing I would like to see improved or developed. The improvements that have been made overtime have rolled out BEFORE I have seen a need. The team at ZyraTalk is definitely forward thinking and, in my opinion, are proactive rather than reactive. For this type of technology that is a difficult task since technology is forever changing.
Reasons for switching to ZyraTalk
By far a superior product with more function, ease of use and clean looking.
Logan
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Zyratalk: A Comprehensive AI-Powered Chat Solution
ZyraTalk has helped the businesses we work with on a daily basis connect more effectively with their customers. Furthermore, as a low-funnel lead generator, ZyraTalk provides consumers with another way to enhance and complete the customer journey required for growth. I cannot recommend ZyraTalk enough and know 100% that they are the best chat provider solution for your company.
PROSZyraTalk uses advanced AI-powered chat software to provide best-in-class customer engagement & drive customer conversions. Its 24/7 capabilities, ease of integration onto any website, and customization provides a chat solution that is tailored to each business's needs. In addition, insightful analytics tracking with GA4 provides ZyraTalk with another leg up in lead generation tracking and optimization.
CONSAs with any AI-powered chatbot, it lacks human emotional intelligence. However, in most industries, this is not needed and is used to simply answer consumer inquires
Christina
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2023
ZyraTalk is an option if looking for a chatbot
Overall experience was okay. Customer service can be improved, but mainly billing.
PROSNice product to offer on a webpage. The team is excited to work with clients.
CONSBilling issues and slow turn around time to requests
Catalina
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent Customer Service and Constant Product Evolution
I have had a wonderful customer experience with Zyratalk. [sensitive content hidden], the person I have been in contact with, is fantastic. He promptly responds to our emails and calls and is always professional and helpful in ensuring we provide the best possible experience for our customers. I have also been collaborating with [sensitive content hidden] on our new chat development, and she has been equally professional, kind, and knowledgeable. Overall, it has been a pleasure working with Zyratalk.
PROSI like the customer service that Zyratalk provides and their constant product improvement
CONSWe have been using the regular chatbot, and its structure is not ideal for our business expectations; therefore, we are moving to chat GPTintegration to provide better customer experiences and to optimize the time on the phone of our customer representatives.
Susan
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
ZyraTalk offers Full Featured Chat at Value Pricing
Quick and easy to integrate with website. Excellent customer service.
PROSAbility to customize links and provide responses to help web visitors get the information that they are looking for by using AI technology to provide answers from website and supplied content . Affordable cost. Able to integrate with internal call center needs and CRM.
CONSIn past years, some of the AI generated answers could be off the mark a bit. The newest version has greatly improved that.
Reasons for switching to ZyraTalk
Prior vendor changed services offered and significantly raised pricing to where it no longer made sense.
Barry
Professional Training & Coaching, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Easy to use and customers love it.
Implemenation was quick and easy, we even customized a few things. We now have an simple way to capture leads who visit our site. Love the bot and the ability to jump in live.
CONSSupport from Zyra is great when we need to make a change to the flow or branding.
Erica
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great choice!
Overall, the product works really well and is reliable for users. It is east to navigate and the team is great to work with.
CONSNo immediate thoughts come to mind for cons.
Leecy
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great customer servce
ZyraTalk is great to work with. Customer Service is always fast & friendly!
CONSAny time we have had any customization requests, Zyra has worked with us. N/A on cons.
Colleen
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
ZyraTalk is a Leader in the "Chat" Industry
ZyraTalk is great. They are so responsive...easy to work with...and their product works!
PROSOur agency started working with ZyraTalk after we received a referral within our industry. Ever since, ZyraTalk has been our "go to" service. Over the years they have only improved upon what they do...including their AI driven chat. Our clients benefit by generating more leads each month...and thus, more revenue. The great part, in most cases, our clients only need one extra lead per month to more than pay for this service.
CONSWe really have not found a weakness with ZyraTalk...right now we are extremely pleased with this service/product
Paul
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Zyratalk Can Be A Helpful Addition to Online Communication
Messenger and chatbots were most helpful.
PROSChatbot was easy to use, and some customers found it helpful.
CONSNot keeping up with Google algorithms was sometimes a problem.
Reasons for switching to ZyraTalk
Convenience
Gerald
Construction, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Awesome Tool
Many times a customer would like to leave information and get a follow up call as opposed to calling. Zyratalk helps capture these customers who would rather chat which in this age is increasingly growing.
CONSNo there are not any features that i feel that is missing. The tool is at a good price point and helps us accomplish our goals.
Bill
Broadcast Media, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Way to Generate More Leads/Revenue
The folks at ZyraTalk are off the carts in terms of service. I literally just signed up a client of mine yesterday. It's already ready to go today! Everything is seamless.
PROSZyraTalk has taken the lead in the "Chat" industry with their AI driven Chat service. It's on 24/7 and has more layers to generate leads. Great product! It's easy to set up...easy to use...and it works!
CONSI really do not have a weakness to share about ZyraTalk. It's extremely cost efficient...and...the product works!
Sydney
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Taking AI Chat to the Next Level
The product is super easy to use. Our clients are finding good leads. We have 1 client that has 9 chats, and ZyraChat's Team has helped us in streamlining this process. [sensitive content hidden] is my number one, I can ask her any question and she finds the answer for me.
CONSI liked the character limit the least, but now that doesn't even matter. They find solutions and implement.
Donald
Verified reviewer
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
ZyraTalk - highly recommend
ZyraTalk is on the cutting edge of AI chat. Their entire team has been fabulous to work with and we look forward to the results we feel that we will be able to get from their service.
CONSWe really have no complaints at all! They have been most professional to work with.
Elisza
Marketing and Advertising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ZyraTalk
The ease of use and customization! The response is very accurate.
CONSThe set up for individual pages was a lot of back and forth.