All HSI Reviews
1-25 of 54 Reviews
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Kiara
Verified reviewer
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Awesome Software!
HSI has been a great benefit to my company and really helped us out in a time of needing a great LMS and online training. Our Customer Service Representative, Account Executive including tech support are just really awesome and provide amazing support. None of my questions have gone unanswered and they are always on point to provide us with new updates they've released. HSI will even reach out to make sure our company is doing well and if there's anything they can help us with.
PROSI really love how dynamic the software is. It's easy to keep track of all my students, courses and even manage reports including purchasing additional credits. I also really like that HSI continues to provide updates and improvements to their software. It's very much so a "point and click" system with easy navigation.
CONSNothing bad to say about this software.
Vendor Response
Thanks for the kind words, Kiara! We really appreciate the review!
Replied October 2020
Melissa
Higher Education, 5,001-10,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Very satisfied with HSI training videos
I did not have any negative experiences during the entire process of setting up an account with HSI. Their customer service reps are super friendly and very responsive. They check in on you periodically and they let you know when new training videos that may be relevant to your industry are available.
PROSMy university contracted with HSI to supply training videos for students, staff and faculty. The videos are high quality, up-to-date and easy to navigate. The training videos are created by subject matter experts and update automatically when regulations or industry standards change.
CONSIt's not cheap, but you get what you pay for.
Reason for choosing HSI
I didn't get too deep into the choosing process, but I believe the other vendor we were considering was more expensive.
Vendor Response
Thanks, Melissa! We really appreciate your feedback and kind words.
Replied October 2020
Stacey
Hospital & Health Care, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
Buyer beware!
Poor after I figured out you dont provide enough CEUs
PROSOnline classes were great and self paced
CONSThat you screwed me out of my money and i cannot complete my entire EMT-P recertification in one place. I have to find another learning system to finish.
Vendor Response
Thanks, Stacey. We’re sorry our first responder continuing education courses did not meet your expectations. HSI strives to provide clear information about our courses and the requirements they meet by providing links to state regulations. Please feel free to reach out to customerservice@hsi.com for help with your concerns.
Replied March 2024
Margaret
Mining & Metals, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Quality content in an easy to use format
HSI has been great to work with. They provided lot of information during the set up phases and are quick to respond to questions regarding the system.
PROSHSI has quality content in an easy to use format. Users can easily access and take their required training. Supervisors monitor progress through premade reports that are easily customized. Administrators set up a system and only have to do short regular check ins.
CONSOur organization doesn't have an email for each employee so updating passwords requires and admin but we've gotten a good system in place.
Reason for choosing HSI
Quality of content, quantity of content, features and functionality
Vendor Response
Hi Margaret, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Jeff
Oil & Energy, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Refreshing Change to HSI and Vivid Learning.
My experience with Vivid Learning and HSI has been exceptional. From the first call into HSI / Vivid to investigate the available course library and opportunity to use the SCORM course packages was a welcome conversation. All avenues along the way was a focus on one thing, the satisfaction and success of my project and timeline. Rare do you find a company that is in partnership to meet the budget and target timeline for deployment with such absolute confidence. It made my decision to partner with HSI a natural fit. Additionally, even after the contract and after the successful deployment of the project, HSI / Vivid staff frequently remained in contact to gauge success and satisfaction. Even during the initial part of the COVID-19 outbreak and people began working from home, their engagement with their customers never failed. I appreciated that.
PROSThe variety of safety OSHA Awareness courses within the available library and the options to either use the SCORM files to load directly into our existing LMS or utilize the HSI LMS which is outstanding.
CONSCan't really say I have a "Least" desired attribute, but given our Oil & Gas Industry needs for OSHA safety courses, it would be perfect to have the content specific to Oil & Gas (imagery & some other topics). However, the courses we use are sufficient to meet our needs and we have the option to custom build courses in partnership with Vivid Learning / HSI team.
Reason for choosing HSI
In order of priority based on our needs (it's not all about price): #1 - Service - HSI / Vivid has gone far and beyond my exceptions and still do today. Positive attitude and always willing to help their customer success goals. It's refreshing. Good people. (They should be a raise :-). #2 - SCORM file availability, as well a large OSHA Compliant safety awareness library #3 - Pricing. Important, but the first two I found to be exceptional. #4 - Product support & support team members. We got not only a good product, but also great support. Diligent and thorough completion of any issues or questions asked. As one can see, I am a big fan of HSI and Vivid Learning. Congratulations to their leadership for assembly of great, high quality products. And, for hiring great people, the greatest asset to any company.
Reasons for switching to HSI
Switched due to the lack of overall support & knowledge from Veriforce about eLearning success. Also because HSI / Vivid supported our need to get SCORM courses and also the variety of safety courses for our Oil & Gas Employee base.
Vendor Response
Hi Jeff, thanks for leaving us a review. We are happy to hear that you love the product.
Replied May 2021
Brandy
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great Safety, HR, and Computer Training
Saves the EHS professional time for in-person training (minimizes this). It is also a great way to track all trainings and a leading indicator.
PROSThe software allows new employees to be entered into the system quickly to get their training started immediately. The software is user friendly. If the users have problems, customer service great at helping. The content is accurate and is updated often. The storylines and animation are also great. From an admin side, the software allows reports to be run, and makes a leading indicator easy to have (the % of people who are in compliance with their training). It helps decrease the number of working hours that the EHS Professional or Supervisors have to put in for training, because this system does it. They also track any other trainings that you want to have (live events) that are not included in the software. I would 100% recommend this training software to companies.
CONSIt would be nice to send an email out to all delinquent users (they may already have this and I do not know of it). I know the email goes out for 1 day overdue, 15 days overdue, etc, but I would like to make my own and send it out.
Reason for choosing HSI
More topics (included HR and computer safety) and better animation.
Vendor Response
Hi Brandy, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Ben
Public Safety, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great Resource for EMS Training
We are extremely pleased with our purchase. It has allowed us to provide needed continuing education to our EMS providers at their convenience. Most work out of our satellite stations and this has been essential to maintain their professional licensures, as well as, allowing them to keep sharp on EMS knowledge. This ultimately leads to high quality patient care. Our providers have given very positive feedback about our purchase of HSI online training. Very soon, we plan to start taking advantage of their other great features, such as, creating custom classes. Customer service has been exactly as promised, top notch! [SENSITIVE CONTENT HIDDEN] continues to impress and deliver, help every time I call. One can imagine how useful it has been during this year of 2020.
PROSThe online training is easy to assign to my EMS providers. The classes offered are full of useful and current information. Providers are able to receive CEU's for state and national recertification on their own time. They offer a wide variety topics to choose from that challenge all levels of EMS certifications.
CONSDuring a training session, providers are able to pause and resume the class you are taking overall, but not in the middle of the video. Must watch again, in its entirety, if you log out of class while watching this portion. Fortunately, the length of these segments are kept reasonable, so issues with this are very minimal.
Reason for choosing HSI
After calling around and speaking with other companies offering similar products, we decided on HSI based on my conversation with their representative [SENSITIVE CONTENT HIDDEN]. He was thorough in explaining the product and potential value to our department. Answered all our questions and made us feel confident that our purchase would be worthwhile.
Vendor Response
Hi Ben, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Daniel
Construction, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Incredibly Versatile
We started using this solution as a safety software solution, but quickly started utilizing additional custom features and benefits as we became more familiar with the site and support team.
PROSThe best part about this software is how customizable it is. The content can be tailored as robust or as generic as needed down to the individual employee for course enrollments. The ease of reporting for compliance and performance as a result has been a tremendous benefit.
CONSThe best feature is also the worst feature. The site is very robust and flexible in that if you do not have a solid plan on how you want to internally administer the site it can be somewhat overwhelming and challenging. Fortunately they have a great support team that helps you through these challenges as they arise and tailor it to meet your needs.
Reason for choosing HSI
The quality of the content in the safety videos was a key determining factor in that they were not like your traditional safety videos with the 80's music, bad haircuts, and overacting. They were real life situations, with a fresh animated way to deliver the content in ways we believed would create employee engagement. The pricing structure of their course catalog was also appealing in contrast to other solutions.
Vendor Response
Hi Daniel, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Shirl
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Elevating Training Program
The level of customer service provided by HSI/VIVID Learning Systems has been exceptional. I appreciate their level of commitment to helping us solve training challenges and provide new tools and materials, on a regular basis.
PROSEmployees at all levels of the organization were able to adapt to the user interface quickly. The EH&S training material that is an integral part of the licensing agreement added a lot of value by ensuring continuity in training, flexibility for employees, and compliance to regulatory and other legal requirements.
CONSThe reporting features need to be more robust, including having a dashboard that shows performance to planning real time.
Reason for choosing HSI
> Priced competitively > Offered per-user fee structure > Discounted rates for 3-year licensing agreement > Included additional “specialty” DOT Hazmat training module, at no additional cost > Reduced impact on in-house resources to develop safety training materials > Established, competitive pricing for other “specialty” safety and Human Resources courses
Vendor Response
Hi Shirl, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied February 2021
Dave
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
HSI/VIVID Review
Very satisfied so far, HSI customer service has been good. HSI was smart not to completely change over VIVID during the acquisition and it made for a smooth transition.
PROSAbility to generate the reports that I need to inform employees and Admin about our performance.
CONSInstructions can be difficult to obtain on how to use the product.
Reason for choosing HSI
Overall it was the large quantity of subject matter, ease of use, and ability to track.
Vendor Response
Hi Dave, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied August 2021
Dominic
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Corporate Safety Manager
HSI (Vivid Learning) has been excellent in providing me with helpful information and suggestions on training content for our employees. This include materials outside of our package content, at reasonable prices. Their customer service people have gone above and beyond my expectations.
PROSTopics are current and meet todays training and educational requirements. Because we are able to load them onto our own LMS site, student/employee access is convenient and makes it user friendly.
CONSWe do a lot of classroom training at our DC's and sometime the classroom (handouts) are a little sparse.
Reason for choosing HSI
The package offered to us inclusive of the pricing, was far better than other providers.
Vendor Response
Hi Dominic, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Kristina
Import and Export, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great value for a superior product
The team at HSI has been great to tailor the system to our needs. Everyone is very professional and courteous and they always provide a response in a timely matter.
PROSThe software is very easy to use considering the wide variety of employees at our business. The multi language option is key with our workforce. I like how there is the ability to upload your own content to supplement the training lesson. Most importantly, the support team is very quick to respond.
CONSSometimes it lags on the speed, but that could be an internal issue with our network.
Vendor Response
Thank you, Kristina! We'll pass along your kind words about our support team - we love them, too!
Replied October 2020
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
As a User
As a client of theirs for over 23 years I find their materials superior to others in many ways. The customer service is impeccable and I will continue to use their product for years to come.
PROSHSI's material are very user friendly and their customer service is outstanding. If there is ever an issue (which is very, very seldom) the issue is dealt with and resolved almost immediately.
CONSCan't think of any issues that create any problems. As I stated earlier, if any arise, they address them immediatley.
Vendor Response
Hi Michael, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied November 2020
Sue
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Vivid Software Review
The team is very quick to respond when any issues or questions arise and offers good suggestions to facilitate changes, user experience, etc.
PROSThe software is easy to deploy, track and create reports with.
CONSThere's 3-4 weeks of downtime as you're moving into a new calendar year while the team makes the training updates. There have been a few glitches where the software can't be programmed to accommodate individual company training needs.
Reason for choosing HSI
Ease of use, familiarity with the software for our employees, pricing, etc. We had used Vivid before for several years and after the third party provided by the PEO didn't work out, returned to Vivid.
Reasons for switching to HSI
We returned to Vivid in spite of the offering through the PEO at a cost in addition to our PEO package.
Vendor Response
Hi Sue, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied November 2020
John
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
HSI is the choice to use for LMS training
It has been fantastic!
PROSVery easy to set up to get people the training they need. They update the training, so it does not become stagnant
CONSSome reports are not exactly what I need....but one call to customer service and they will run it for you
Reasons for switching to HSI
We were told things in the purchase that were ultimately inaccurate
Vendor Response
Hi John, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Walter
Commercial Real Estate, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2020
Diverse National Training achieved
Have been able to deploy National training for various different teams to achieve overall improvement in training quality and delivery, improved compliance, and improved ability to report on training.
PROSContent, ability to add content, and flexibility
CONSCourse assignment and on-going changes are a bit complicated (but plenty of support from the team)
Vendor Response
Hi Walter, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Danella
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great product
We have been using HSI for 3 years now, the platform for training their chemical database are very user friendly and easy to navigate. Their customer service team works quickly to resolve any issue that may arise.
CONSTraining videos could be updated, but they serve the purpose we need them for and are interactive.
Vendor Response
Hi Danella, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied November 2020
Linda
Non-Profit Organization Management, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
HSI is Great!
HSI is great! I am really glad we switched over to them. Not only do they provide a great level of support but they saved our company a lot of money.
PROSI really have enjoyed using the HSI platform. It makes it easy for me to administer our First Aid/CPR program for all of our employees and instructors. If I have any questions, [SENSITIVE CONTENT HIDDEN] and her team at HSI are so fast and responsive about getting back to me. They are a joy to work with.
CONSIt took me a minute to learn it and some of the options are not in the most obvious of places. But once I learned the program, I can now use it easily.
Reason for choosing HSI
A great value and heard good things about it from other companies.
Reasons for switching to HSI
Their cost increased almost 100% that it was the only option to switch.
Vendor Response
Hi Linda, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied November 2020
Laurel
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A good answer to safety training needs
I'm excited to see how we can use the new supervisor development training options.
PROSIt is easy to use, and the customer service is great!
CONSI need to learn more about how the software works when I alter assignments.
Reason for choosing HSI
Practical and scaled for our needs.
Vendor Response
Hi Laurel, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Jeff
Construction, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
My experience with Vivid
My Sales Rep is great and has been great at asking and answering questions. [SENSITIVE CONTENT HIDDEN] has been great! I have a Customer Service Rep that is both knowledgeable and responsive. He also knows how to ask the right questions without being condescending. He is a know-it-all, but doesn't act like one.
PROSThe ease of use and the quality of the graphics and animation
CONSI'd like more lessons, but I don't think I like anything the "least"
Reason for choosing HSI
I was impressed early with the content and the [SENSITIVE CONTENT HIDDEN] for Vivid. It didn't take much to convince me that this was the way to go.
Vendor Response
Hi Jeff, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Walter
Warehousing, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
Quality Control Supervisor
I think the overall experience has been great, the staff is very helpful. My only complaint is not all classes are translated.
PROSthe features I like the best is the training its self, the videos or short and to the point, I recently noticed that as you go through a section it is now highlighted to let you know you have covered that section.
CONSNot all the classes are translated into spanish
Reason for choosing HSI
Overall i like Vivid, i think its a great platform for training and the additional information that is given is very helpful.
Vendor Response
Hi Walter, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Richard
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
HSI OSHA
My experience with HSI has been great. We were not able to hold in-person OSHA 10 and 30 classes so we were in need of a trustworthy online host. HSI has the pricing and service that our electrical apprenticeship needed. Kudos HSI and thank you!
CONSThere were no issues that I would report as unsatisfactory
Vendor Response
Hi Richard, thanks for leaving us a great review! We are happy to hear that you love the product.
Replied November 2020
Katie
Construction, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
10/10 Recommend
HSI has helped my company increase safety training compliance. My team is so much more willing to complete the HSI classes than the online classes we had used before through a different program. The amount of classes and the variety of topics covers everything we could need for our diverse workforce.
PROSI highly recommend HSI. My company started using this software for our monthly safety training classes about a year and a half ago. The product is great - the classes are interactive, interesting and easy to digest. The site is very user friendly. The customer service team at HSI is also phenomenal. Anytime I have an issue or a question, they have been responsive and extremely helpful. They made the transition to this software easy and painless.
CONSIn the initial rollout there were a few bugs in the software. The team at HSI actively worked to resolve those though and everything is working fine now.
Reasons for switching to HSI
The ClickSafety classes were long and boring. The content was very limited too and did not cover all the topics we wanted it to.
Vendor Response
Thanks for the review, Katie! We're happy you've had such a great experience since switching to HSI!
Replied October 2020
Rich
Machinery, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
VIVID/Pillar computer-based safety training
Overall experience with HSI personnel has been excellent. Very personable and willing to help. Support has always been prompt.
PROSFunctionality is flawless; not glitchy at all. Ease of use for students is very good; even my less PC savvy people have no issues. Ease of use from an Admin standpoint is a little more involved. There is a somewhat steeper learning curve with the refreshed software.(Pillar) Most of this is due to the level of options available to you. You can report on virtually every facet of the program, and configure it in every way imaginable. While this is great from a flexibility standpoint, until you figure out exactly what you need and what you don't, it can be a little daunting. Overall though, very well laid out and easy to navigate.
CONSThere are almost too many features now, if that can be considered a negative.
Vendor Response
Hi Rich, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied December 2020
Michael
Building Materials, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Great Customer Service
What I like most is the level of support and engagement of our support staff.
CONSThe cost and maybe the available training.
Vendor Response
Hi Michael, thanks for leaving us a great review. We are happy to hear that you love the product.
Replied November 2020