All Prolo Store Locator Reviews
1-25 of 28 Reviews
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Michael
Verified reviewer
Food Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
The best store locator for the money
Nothing but good things
PROSExtremely easy to setup, add data and use. By far the best value for the money. Basic service for smaller companies that cannot afford more advanced store locators. We have never had a problem and neither have our customers
CONSNo cons but one improvement, which i am not sure is possible, is if the software can recongize that if on an uploaded file (excel, cvs) that if there are only 4 digits for the zip code then it will automatically enter the 1st digit at 0 as sometimes spreadsheets will not have the zero by default
Vendor Response
Thank-you for your response and we value your feedback.
Replied December 2018
Tamir
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Easy to use and easy to manage
Easy to use and easy to manage and add dealers. show distance to target. working fast and without any bags.
CONSCan not control the perimeter of the search. It set for 50 mile, I would like to be able to change it to 25, 100 or 200 miles.
Vendor Response
Thank-you for your response. With our newest update locations are no longer limited by radius. We have updated this functionality so that your customers will always be able to see locations even if they are far away.
Replied December 2018
Michael
Health, Wellness and Fitness, 1 employee
OVERALL RATING:
2
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2019
Locations are way off
I've contacted customer support with screenshots of the Prolo map vs. Google map (Google is accurate) and I've had no response other than the canned "we'll get back to you shortly".
PROSIt was easy to set up. I use a drag n drop website builder (WebEasy) and while doing the review within the WebEasy, the Prolo result was, visually, all messed up but when I FTP uploaded the files to my host, it displayed fine within my browser. Uploading addresses into Prolo was easy, no problems there.
CONSThe locations are way off compared to where they physically are. I'm on Vancouver Island, BC and the customers I've checked locally, are no-where near where the Prolo map shows them. Maybe it's different in the US but I can't use this.
Reason for choosing Prolo Store Locator
Price. I'm using the trial version but I started with Prolo because of price.
Vendor Response
Hi, I believe you are mistaken. We don't support FTP so perhaps you have us confused with another application. I personally respond to every support request and I'm don't think you reached out. We have excellent support for Canadian addresses. I myself am Canadian and made sure of it. Regards, Kenton
Replied August 2020
Melissa
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Prolo is awesome!
It's so easy to add locations and it's so easy for our consumers to search their location and find our product!
CONSI see no cons about Prolo especially given the low cost.
Rex
Alternative Medicine, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Since new features added its easier to update. Support has been very supportive.
Easy implementation for our web page. Actually works with 10 digit zip codes and Canadian postal codes.
PROSIt was super easy for our web developer to add this store locater to out web page. Our customers and our customer service people like it. The recently added feature to remove the entire list and replace has mad it much easier to update.
CONSAt first it was amost impossible to replace the entire listing of stores. It is probably more of a factor for our product since it is in over two thousand stores.
David
Consumer Goods, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Fast integration we've done yet. Highly recommended!
The ease of use and convenience Integration is simple and effective Customization of retailer is time-consuming but still logical
CONSLacks the option to see all locations, regardless of proximity to current location Auto-populate retailers when added to Stitchlabs.com Show location on rollover so user doesn't have to click to view on map Add link for customer to view directions and store hours Customize data/range on analytics to view month-over-month traffic
Kristen
Sporting Goods, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
a few bugs but mostly easy to use
existing address/store database is great, easy for my customers to use so that is helpful, easy to plug into SquareSpace
CONSThere a few bugs- sometimes won't let me add new customers, sometimes misses street addresses in listing
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Best locator ever
Easy to use, working great mostly on all the websites.
CONSNo specific problem but price can be cheap
Philippa
Design, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
I use Prolo on a clients website so that people can find their skateparks in the UK
It allowed me to offer value to my service by offering this to my clients.
PROSIts easy to use, does what it's supposed to and good design options so that you can co-ordinate with your brand.
CONSThe more obscure areas in the UK such as The Outer Hebrides and some areas of The Channel Islands are not always covered.
Anonymous
501-1,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
Easy to use Product Distribution Locator
Easy to Use platform that can be easily implemented on a microsite
CONSNot overwhelming customizable to specific product categories
Vendor Response
Thank-you for your response. This app is under active development and we are continuing to add features. What would you like to be able to customize?
Replied December 2018
Morgan
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2017
It has been ok
It has analytics that help break down our customer base.
CONSWe have requested multiple time information regarding the expansion of the 50 mile radius as our customers can not find a dealer within those perimeters. We have not heard back any of the times we have reached out regarding this.
Vendor Response
I am sorry that you were unable to get a response from support. We are committed to serving our customers and improving our product. Locations are no longer limited by radius. We have updated this functionality so that your customers will always be able to see locations even if they are far away.
Replied December 2018
elif
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2017
We love Prolo and just wish it had more features
The onboarding is very easy and the software overall is easy to use. Like mentioned above, we just wished it had some more features and more options to customize.
CONSIf an address of a particular store has already been inputted by another user then the new details we add don't take and only after repeated tries are we able to sometimes make the changes we need (correct address, add more details as needed etc)
Vendor Response
Thank-you for your response. We appreciate your feedback and will take it into consideration as we continue to add more features.
Replied December 2018
adam
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2017
Affordable tool, easy to use, overall great product.
Its easy to add to the website and easy to add locations and I love the immediate update. Overall it s a great affordable tool. I love that its isnt perfect yet and can be part of the process.
CONS1. not east changing the size of the map. 2. not synchronized with other maps and search engines. 3. cant add an email for the businesses/locations
Vendor Response
Thank-you for your response. We are always trying to make improvements to better serve our customers. Our maps are responsive and you are now able to change/add an email for locations.
Replied December 2018
Jessica
Consumer Goods, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
We love the updates!
Prolo has really listened to user feedback and added the features we needed. We are so excited to implement this for our users.
PROSEasy to use and quick list uploads -- no long term projects needed to add this store finder to our site.
CONSWe missed out on Canadian store listings at first, but love that they've been added now.
Micheal
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Amazing app for store location solutions!
The Prolo app was exactly what I needed for a store location app. Easy to install into Shopify and I was able to add all the stores, with maps and details, that I needed. It was easy to look up existing stores too and quickly add them to my list. Perfect too for my client, as they didn't need to know HTML to make a manual store locator. Took the hard work out of the process. Great app, highly recommended if you need an easy store location solution that plugs right into your existing site!
Melissa
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Top notch service
I love using Prolo! We were a pretty early adopter as we were in need of an affordable solution for listing our retailers that could easily be added to our existing website. Prolo has worked out perfectly. It was simple to put it onto my website and it's so easy to add new retailers and manage existing retailers. It's also intuitive - it knows a users location and points them directly to their nearest stores. The product locators make the Where to Buy page looks messy and disorganized - Prolo looks nice and clean! Love it!
Grant
Food Production, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed June 2017
straightforward but limited functionality
ease of use. metrics are decent.
CONS1. Does not display all locations when map is zoomed out. 2. Analytics of customer search history is weak.
Vendor Response
Thank-you for your response. We are working on adding better custom options for the display of locations.
Replied December 2018
Arne
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
Easy to install-tool for location search
Very easy to bulk import locations by using a CSV file exported from other program. Does automatic recognition of stores, even in Europe.
CONSNot compatible with iOS. Not very modular: I can't control the diameter of the store locator search. U.S. focused (e.g. when entering ZIP code).
Vendor Response
Thank-you for your feedback. Just to be clear you should be be able to view all maps on IOS but you are correct that the admin interface does not support IOS. We are working to implement this in the coming year. This company is now based out of Canada and we are working to support international customers.
Replied December 2018
Heather
Food & Beverages, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2017
Inexpensive but low functionality
Ease of uploading stores individually or with a list. Reports are helpful. Pricing is reasonable for small business like ourselves.
CONSThe system does not catch duplicates. It doesn't allow you to download your own store lists so that you can do mass cleanup. It auto-names stores, such as Kroger-Pharmacy, when we are a frozen food company and sell in Kroger stores.
Carlos
Wholesale, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Best and Easy fast user updates
Excellent
PROSHow easy it is to update your customer retail locations. Straight forward and simple.
CONSNothing , it’s an easy and simple program.
Shaun
Food Production, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Good enough
Customer service was prompt and helpful.
PROSGreat value. No bells or whistles, but gets the job done just fine, at a reasonable price. I like that the pricing is based on user views.
CONSWould be nice to change the typography, or to alter the shape of the map, but it's still far and away the best bang for the buck.
Vendor Response
Shaun, Thanks for your review. We will looking into improving styling options within the next few months. Rose
Replied March 2019
Jeff
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Prolo gets an A+!
Prolo is easy to use, easy to update and easy for our customers. The software has allowed us to keep track of our store count in ways that we could not before. Would recommend to anyone looking for store locator software!
Vendor Response
Thanks for the kind words Jeff!
Replied October 2015
Rick
Verified reviewer
Retail, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Baseball Treasure™ Collectible Coins Uses Prolo Finder As Its Treasure Map
This is an ideal tool for a retail company who is trying to amplify its message for establishing a brick and mortar presence.
PROSProlo Finder is not only easy to use, our interns jumped right in with no learning curve and its affordability for a start up is a big help.
CONSnot all store locations were listed, but fairly easy to add them.
Brandon
Food Production, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Great Product
Prolo was the best product we could find at the best price. We're very happy with how our store locators have turned out.
PROSAnalytics, design of map, customer service.
CONSDifficulty in adding Canadian stores. Software recognize only a handful of our stores, the rest were manually entered.
Christine
Marketing and Advertising, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Support is excellent. Very responsive.
Works well within our SquareSpace site and is scalable to meet future traffic needs. Easy to add locations.
CONSWish I could dump in a new database and it would identify all the duplicates and provide a "delete duplicates" function.