All BIC Platform Reviews
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Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2021
Great software for cloud-based process design
The BIC Cloud is easy to use, intuitive and has all the features we needed for our process documentation, process analysis and process design projects.
CONSIntegration with JIRA or Confluence would be helpful.
Leonor
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Our best choice for BPM
After comparing many similiar software systems for business process management we decided for BIC Platform, mostly because of our top account manager. They really do a great job with caring for all your specific wishes. Since the implementation we already benefit a lot from it, since we describe our processes in this software, so that employees can have a look into the system and inform themselves about processes and strucutres that are transparent now.
PROSOverall UX-Design, Administration possibilities, most easy to use process modeller on the market ...
CONSMaybe some information about how the software is used within your own company, but they already announced that feature on the last user conference.
Reasons for switching to BIC Platform
Visio wasn't good enough in - granting everyone access to the process descriptions - showing relations between processes, roles, IT-applications and more ... - administrating a process landscape - providing workflows for approving processes or other objects ... - and many more ...
Katharina
Plastics, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
BicCloud Review
a lot of possibilities, connections between processes, uploading of documents, comparison with previous versions, workflow-handling, easy to learn
CONSAccess, Usability for rare users (too much Information) - should be more like a web page or Wikipedia
Uli
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best process mapping tool we used so far with outstanding usability & no code automation capability
BIC is one of the best software solutions we have ever used and the best BPM software so far .
PROSThe overall experience is great. BIC has given us speed at our work. It's very helpful for business workflow and very user-friendly . Users learn quickly how to use BIC and can easily be involved to the process mapping and automation. BIC deployment is efficient and well supported by the excellent customer support team. The technical experts are quick to react to requests or questions regarding the tool.
CONSWhile the SaaS experience is superior - we would like to see a full-blown offline version of BIC.
Reason for choosing BIC Platform
Superior usability paired with outstanding features.
Marco
Management Consulting, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
BIC BPM Tool
It is great as a central repository for all process related information and allowing business uses easily understand what they must do from day today, particularly on mobile devices.
PROSBeck is very easy to use, and particularly if you have a process centric view of the world. It allows you to develop and describe your business processes across the enterprise and simplify what can sometimes be very complex, and I like the ability for being able to do impact analysis on other aspects of the business.It does not have all the bells and whistles and functionality of other tools in the same class, but what it does very well it's process management and execution for lightweight solutions. It's intuitive and simple to use and links very well to the enterprise architecture components of the business.
CONSFor my use case in supporting the management of processes for our clients there is very little I don't like, but obviously there are some areas of functionality that could be presented in dashboards for ease of management. This is not a major thing, but everything should be looking to excel, even when they are good.
Reason for choosing BIC Platform
Quick, robust and easy to use BPM Tool at a very fair price.
Felix
Electrical/Electronic Manufacturing, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
A solid solution for SMEs
The software offers many different notations that make it much easier to describe one's own processes. You are well supported programmatically during the creation, but not overloaded with too many extras and options. The software offers a good knowledge database with a catalogue that is composed of the activities, roles, etc. from the diagrams and also offers consistent versioning. The diagrams can be viewed in different view types as a flowchart or as a matrix, etc. and thus offers employees a high recognition potential. The software is optimally usable for us as an SME, as no whole department has to be set up for the maintenance of the diagrams. In addition, the licence model is fair and the after-sales support is at a high level.
CONSAs with any new software, familiarisation with the operation is necessary. Also the functionalities in the diagram design are not always as free as with the other providers. However, thanks to the good support, these are not major obstacles.
Reason for choosing BIC Platform
The software best suited our requirements and offered us the best price-performance ratio.
Witali
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
state of the art
An intuitive and comprehensive software for a fair price, which will be successively expanded.
CONSNo real negative points. Bugs are usually fixed quickly.
Reasons for switching to BIC Platform
Because of the better support and simply the better tool.
Jan
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Intuitive and functional tool for modern process management
Intuitive handling, cloud solution means little effort for us in terms of setup, good role concept incl. approval workflow, simple & effective administration, fast results.
CONSSince we await more modules to be unlocked, the full picture is not yet available. In BIC Process Design it is sometimes confusing that comments are attached to the area (published, preview, ...) and thus sometimes remain unnoticed.
Reason for choosing BIC Platform
Best fit for us in terms of licensing model, cost structure, predictability, support and goal setting.
Reasons for switching to BIC Platform
We were looking for a collaborative approach in reaching our goals with a BPM-tool. So we needed a tool to meet expectiations in a short time. With BIC Platform we have found a tool that helps us visualize and analyze our processes without unnecessary complexity.
Frank
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
BIC Process Design
We use the BIC Cloud for our implementation methodology to implement our ERP software for new customers and to support them in documenting their processes. In doing so, we use our documented and industry-oriented proALPHA best practice processes.
PROSwith all the possibilities the software has, it is still easy to administer and very intuitive to model the processes
CONSMore possibilities for export and import to translate the content
Reason for choosing BIC Platform
The main reasons, in addition to the functionality, were the almost zero administrative activities due to the cloud solution and the simplicity of the modeling
Reasons for switching to BIC Platform
It would have been uneconomical for us as a company to bring our own product up to the BIC Cloud standard.
Khalid
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
BIC Process Design Best BPM For Modeling and Documentation
BIC Process Design provides many helpful features and functions, most notably, central administration for managing the model objects. Moreover, auto-generated SOP for all documented processes is amazing, also versioning system is very intuitive and well designed.
CONSthe only thing I wish to be added is having more levels in the workflow for the standard version.
Chirag
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Great solution for business automation
Extremely visualise the clients imagination and defines roles and responsibility for everyone.
PROSExcellent features for automation process of your business. Shows diagrams in different views like flowchart, matrix, etc.
CONSNot compatible with all file format and limited levels in workflow.
Thomas
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Intuitiv zu bedienendes und zukunftsorientiertes Prozessmanagement
Vor allem der Kontakt zu den Mitarbeitern von GBTEC vermittelt immer wieder den Eindruck, dass man es hier mit einem aufstrebenden und nach vorne blickenden Unternehmen zu tun hat. Für jedes Anliegen findet man ein offenes Ohr und selbst, wenn ein Problem nicht direkt lösbar ist, so gibt es doch fast immer jemanden, der einen Trick auf Lager hat, wie man das Problem doch noch lösen oder umgehen kann.
PROSIn BIC Platform sind die meisten Elemente intuitiv zu erreichen. Vieles weitere kann durch einfaches Ausprobieren herausgefunden werden. Außerdem wird kontinuierlich am System gearbeitet und es wird ständig erweitert, was immer mehr Möglichkeiten der Nutzung eröffnet.
CONSAb der Erweiterung BIC Execution (also dem Workflowmodul) kommt man als Nicht-ITler ab einem gewissen Punkt nur schwer weiter ohne weitere Coachings zu absolvieren. Für den Fachmann sollte es wesentlich einfacher sein.
Reason for choosing BIC Platform
Die angebotenen Bausteine Process Design, Process Execution und GRC entsprachen im Gesamten am ehesten unseren Anforderungen.
Philipp
Mechanical or Industrial Engineering, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Umfassendes, leichtgängiges BPM-S
Alles in Allem ein super rundes Tool zum fairen Preis mit hoher Anwenderfreundlichkeit und allen Funktionen, die man im alltäglichen Prozessmanagement braucht.
PROSDie einfache Benutzeroberfläche und der Funktionsumfang sind einfach klasse. Das Modellieren von Prozessen fällt auch Anfängern leicht und die Governance Funktionalitäten entsprechen den grundsätzlichen Anforderungen. Es passt zu meinem / unseren Ansatz, wie wir BPM im Unternehmen leben möchten.
CONSBislang ist die Integration externer Softwareprodukte nur teils oder über Umwege möglich. Eine etwas offenere Architektur würde den Anforderungen eines agiles, zukunftsorientierten Prozessmanagementansatzes Rechnung tragen.
Reasons for switching to BIC Platform
Zukunftsfähigkeit, technische Aspekte & die Möglichkeit etwas Neues zu schaffen
Vendor Response
Thank you very much for your positive feedback on our software! We are doing everything we can to continuously improve our software and are also working on the integration of external software products. Best regards from Bochum
Replied May 2024
Isabell
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Intuitives und funktionales Prozessmanagementtool
Insgesamt können wir die BIC Cloud als Prozessmanagementtool uneingeschränkt weiterempfehlen. Sie bietet viel Freiraum zur Individualisierung und punktet vor allem durch die hohe Nutzerfreundlichkeit.
PROSDie BIC Cloud punktet vor allem mit ihrer hohen Nutzerfreundlichkeit durch die sehr übersichtliche und intuitive Bedienung. Auch der gestalterische Freiraum sowie die Möglichkeit, neben dem Prozessmanagement auch alle zugehörigen Informationen optimal vernetzen zu können, erweisen sich als große Vorteile. Zudem ist es eines der wenigen Tools in diesem Bereich, was durch das GRC-Modul ein perfekt anknüpfendes Risikomanagement ermöglicht.
CONSDie Prozessberichte, welche automatisch generiert werden können, sind verbesserungsbedürftig. Oft sind die Prozessgrafiken nicht lesbar und auch die verschiedenen Prozesspfade werden im Worddokument nicht ersichtlich voneinander abgetrennt. Wünschenswert wäre eine automatische Übersetzungsfunktion - eine manuelle Pflege verschiedener Sprachvarianten ist grade für kleinere Unternehmen kaum zu leisten.
Reason for choosing BIC Platform
Die BIC hat als einziges Tool neben der Erfüllung aller gewünschten Grundfunktionalitäten durch das GRC-Modul ein anknüpfendes Risikomanagement geboten.
Javier
Construction, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Excellent platform for BPM
We are overall satisfied with BIC as our main platform for Business Process Management, we are glad to continue working with BIC in the near future
PROSFriendly use and intuitive, great features to help you design and review models
CONSLittle features that could be improved, like autosave, auto Author fill, among others; also there has been some crashes without notice that affected some stakeholders.
Reason for choosing BIC Platform
In general, the friendly/intuitive use and the type of licensing that GBTEC offered.
Vendor Response
Thank you very much for your positive feedback on our software! We are doing everything we can to continuously improve our software and look forward to being able to offer you new functions soon. Best regards from Bochum
Replied May 2024
Kiumars
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Moderne BPM-Platform für Anfänger und Profis
Transparenz über Optimierungspotentiale
PROSintuitive Modellierung einfach konfigurierbare Workflows Modernes BPM-Portal Einfache SAAS-Implementierung mit Einbindung Azure AD
CONSeine noch stärkere Integration zum SAP Solutionmanager wäre wünschenwert.
Reason for choosing BIC Platform
Funktionalität Zukunftsfähigkeit Preis Nutzen
Chris
Verified reviewer
Executive Office, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
BIC Modelling
We use BIC to model a client's ToBe business vision. This decomposes customer journeys into operational processes and defines roles and responsibilities
PROSThis tool is visually very strong. It complies with both EPC and BPMN notation. The collaborative nature allows teams to contribute without having to combine separate models. The 360 degree perspective on roles, systems, etc is a powerful outcome or feature
CONSRemembering that without saving work is only in the browser cache. Models can be lost without routine saving. An autosave feature would be beneficial. Ocassionally messages are also in German, which will not suit a lot of markets
Reason for choosing BIC Platform
Cost and visual representation along with vendor responsiveness
Reasons for switching to BIC Platform
Cost and visual representation in BIC. The company was far more proactive in the sales cycle
FERNANDO
Information Technology and Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Process design & automation just can't get easier.
Since we are onboarding around 75 new employees per year, it sometimes gets difficult for us to make sure that everyone is aware of their responsibilities and of how to get things done in our company. BIC Process Design radically changed that and now we have everyone in synch. New recruits really appreciate this and makes us stand out from other companies that compete with us for the same talent.
PROSGBTEC has taken the fuss out of process modelling and execution. This product is very well designed and performs beautifully. Process templates are also of great help and prevent us from having to re-invent the wheel.
CONSDifficult to say, but maybe more focus on onboarding and customer success process would help to involve reluctant users.
Reasons for switching to BIC Platform
MS Visio is just a poor drawing tool and we needed something that provided data integrity and allowed us to make sure that everyone was is aware of their responsibilities and any changes.
Steven
Telecommunications, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Early days but looking good
Enjoying using platform and potential of combining it with process mining
PROSSimple to deploy and use, the range of canvasses have provided for all business needs to date. Combined with Process Mining will become a key capability within our continuous improvement arsenal
CONSCouple of usability idiosyncrasies but not prohibitive. Not compatible will file formats from some legacy systems
Reason for choosing BIC Platform
Breadth of capability, usability and integration with technology environments.
Reasons for switching to BIC Platform
Process Mining capability combined with a simple, effective, technical process modelling capability that was able to integrate into our future state digital environment
Michael
Insurance, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2019
BIC Cloud - the next generation business process management software
We use BIC Cloud for Business Process Management and for Risk and Controll Evaluation. BIC Cloud is a complete redesign of a siftware we used for the same purpose a couple of years. The Evolution towards the cloud seems reasonable and to be the next logical step. Going cloud we are able to participate from much faster release cycles and save time and money on maintaining the Software.
PROSFirst of all the design/look and feel of the Software improved dramatically compared to the BIC Platform. In Addition beeing a cloud solution the Software does not need to be installed on a Computer anymore and finally the usability improved as well with more clear dialogues and better structured menues.
CONSSince BIC Cloud is a complete bew development we miss some functionality compared to BIC Platform, that helped us doing our day to day Business Process Management job. Some features will be delivered shortly, other features are no longer available due to the fact that the application moved on from a java based client installed Software to a web based solution.
Reason for choosing BIC Platform
We used BIC Platform for many years. Therefore it was quite logical to move to the cloud together with GBTEC.
Anonymous
1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
my review
Good. Using the application needs getting used to but once you've used it creating diagrams is easy. We haven't used most of the features and I am excited to see how we can measure our processes
PROSOnce you get used to the interface, it is easy to create diagrams. When naming an object (e.g. pool, activity, event, etc.) a list of approved objects are quickly displayed and can be selected. The list changes as you type the name; the type ahead is really fast. I really love this feature in controlling the objects created.
CONSRightnow, the application have limited BPMN 2.0 symbols but I believe what is available is enough to do most complex BPMN diagrams. It seems that the local copy is saved on the browser cache? It may take time for approvers to accept object changes and until then, the diagrams are saved in the local copy. I am not sure if I clear my cache if my diagram will be lost -- i dare not try.
Charu
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The Perfect Solution for Digital Transformation
BIC Platform is very powerful software to make your business process automatically. It allows you to manage all your works digitally and make your workflow management easy. Recommended for Businesses.
PROSIt's a best software that provide all the features to transform your business digitally. Task Management, Drag and Drop and Business Process Automation features saves your lots of time and efforts.
CONSSometimes i found some difficulties on access and permission. Otherwise i didn't have any issues.
Ann
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Starke Funktionen, einfach zu bedienen
- Einfach zu bedienen - Prozesse sind schnell zu modellieren - Übersichtliches und modernes Menü - Viele Einstellungsmöglichkeiten
CONS- Keine wirklichen Kritikpunkte, bei Problemen kümmert sich der Support schnell und hilft immer weiter
Rethabile
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
BIC Process Design
1. Visibility of all business processes in the organisation 2. Organisational restructure tool 3. Process mapping initiative 4. Business Process Management/Improvement initiative
PROS1. The product ease of use 2. High functionality 3. Multiple awards 4. Flexibility
CONS‘As-is’ state, use simulation feature to create scenarios and design the process – Create ‘To be’ scenario
Reasons for switching to BIC Platform
1. Complexity 2. Too technical 3. Not user-friendly 4. Lack of support
Pascal
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Simplest process management solution on the market
A unified process management solution with high usability for the entire company.
PROSSimple modeling and the ability to live the CIP uniformly as a company without major barriers.
CONSThe company's own academy could get more training videos. Since this is still under construction, this will take a few months.
Reasons for switching to BIC Platform
Change to a professional database-supported process management solution.