The team at Agatha is focused on delivering for their clients. They are responsive and helpful. I am very happy that I choose to partner with Agatha.

Agatha's system is easily accessible to you wherever you may be in the world, it is user friendly and customizable. It was designed with the end user in mind, and it is constantly being evaluated for improvements.

There could be built in help features within the system to help the user with navigation/functionality instead of having to always go to the user manual.

BeyondSpring is a fast-growing company, and we find our needs are rapidly evolving. Agatha provides a platform that suits our needs: it's scalable and flexible. The Agatha team responds quickly to any product configuration requests, and testing changes has a quick turnaround. The UI is another major selling point: based on employee feedback, we're told the UI has vastly improved over the years since we started using it; the current UI is easy to navigate and responsive. Agatha is our one-stop solution to TMF management and Employee Training records.

The overall Chinese UI support needs improvement; some things which work great in the native English UI have issues in Chinese. The UI for certain Administrative Settings still seems to use an older UI that is laggy and sometimes unresponsive. Certain Administrative Settings also require Agatha personnel to manually trigger, which I think if BeyondSpring can trigger from the client side, can save everyone some time and effort. Fortunately, overall these minor admin issues have minimal impact on our employees using the Agatha system.

Customer service is great. System is not amazing.

Allows for sites to have an ISF as well.

Lacks many features and workflow choices we would prefer.

Overall, a very positive experience with Agatha Clinical. Great support to the team for the delivery of clinical studies.

Great customer support from the deployment phase all the way to resolving issues and customising selected functionalities. Great flexibility while discussing product upgrades tailored to the company needs. Documentation management functionalities along with the addition of remote monitoring enabled clinical research associates and clinical trial managers to achieve a more efficient workflow. Great documentation history and audit logs to track the use of the system.

While very user friendly for standard users, the admin part of the software can be a bit tricky and does require some time to get used to. This is mostly because of the level of customisation that is available to admin users. The release of the new user interface has definitely improved the usability of the admin side of the software.

The system had a lot of the features we needed out the box and required limited configuring / setup. I have lead and contributed to many system implantation with large, mid and small companies and this was the easiest. Additionally, the system is very user friendly which made training new users very easy. The software really considers best practices, so it was easy to integrate to into our current processes and no configuration required. This also made validation a lot easier. Furthermore the service we get from team was exceptional.

Would love additional reporting capabilities, however this is an available upgrade.