All Ideagen Quality Control Reviews

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Jason

Verified reviewer

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Best Inspection Report Software There Is

InspectionXpert is an amazing tool, I actually liked it so much I wrote an article about it in the May/June 2018 issue of my professional associations magazine "The Ontario Technologist". It has saved me a lot of time and frustration having to create multiple inspection drawings and report and InspectionXpert does a really great job of streamlining the whole process.

PROS

Very design change friendly. Older revisions of technical drawings can be changed out with newer ones very quickly without tampering with the drawing. Minimal adjustment of balloon position is necessary in some case and this feature saves us thousands of dollars per year.

CONS

OCR sometimes does not work and you have to delete the measurement value and type it in manually this also applies to tolerances. This was experienced on .pdf files that were scanned in. Files that were exported from CAD directly did not exhibit this issue to the same extent. we do not do our own CAD work so we use InspectionXpert exclusively with customer supplied .pdf files.

Vendor Response

Jason, Wow, thanks so much for the kind words! We're so grateful to have you as a customer, and glad to hear you enjoy using our software. We are working on improving the OCR. If you're interested, we'd love to get your feedback on new versions of our software. Please respond to this comment, or reach out to us through our website.

Replied April 2019

Alan

Aviation & Aerospace, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Highly recommended for FAIR control

Highly recommend this product and working with Ideagen

PROS

This product controls all of our First Article Inspection Report(FAIR) documents and will make sure we have completed all documentation required

CONS

This product holds a lot of information for us and sometimes closes down when conducting searches

Reason for choosing Ideagen Quality Control

Far superior product

Cecilia

Mechanical or Industrial Engineering, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2020

A good way to use for FAI

First Article report.

PROS

It is no hard to use. I like to capture all notes on Drawing.

CONS

It always capture misspelling words. The excel report is not easier to match with the feature in process.

Vendor Response

Cecilia, Thanks for your review. We'd love to learn more about how we can make the captures work better for you. We'll reach out by email.

Replied November 2020

SHARON

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

good product for FAI

I love the product and the tech support that you have for your product.

PROS

the way the ballooning is done, and how it is displayed

CONS

that you can't use the program virtually when you have to work from home.

Reasons for switching to Ideagen Quality Control

no our company made the switch

Vendor Response

Hi Sharon, Thanks for your review. We're glad to hear you're getting value from InspectionXpert.

Replied November 2020

User Profile

Jason

Verified reviewer

Plastics, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Excellent tool, great support

InspectionXpert has provided a repeatable, easy method for ballooning inspection drawings. The Excel based output is easy to integrate into our current reporting system, saving us time and effort. Very happy with the product provided.

PROS

Quick learning curve, easy to customize outputs, saves time in creation and storage of ballooned inspection drawings.

CONS

Software updates occasionally create breaks in software, v1.0 to v2.0 updates removed features that were commonly used.

Vendor Response

Jason, Thanks so much for being a customer of InspectionXpert. We're glad to hear that the software is helping you save time. We hear you on the updates, and we're doing our best to improve how we release updates to our software, and improving communication on those fronts. We'd love to talk to you more about how we can improve on that front.

Replied April 2019

Jacquelynn

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Inspectionxpert is Awesome!!

I have been able to streamline our print ballooning and dimension record making eith this software!

PROS

I have been using inspectionxpert for about 5 years now and I love it!! I was for a very long time ballooning prints in solidworks or in Adobe PDF. This software make ballooning so much easier!! I learned aboutnthe CMMexpert portion of it just recently and its a huge help. It saves me fro km having to type over 300 results into a 1st article form. Also their customer service is top notch and they offer as much free training as you want!

CONS

So far in the time I have not found anything that I do not like about the software

Vendor Response

Jacquelynn, We're so glad you enjoy using InspectionXpert! Thanks for your review!

Replied February 2019

Jason

Defense & Space, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

InspectionXpert is a major time saver.

I wish I would have started using it sooner. My customers always give me positive feedback on how great our certification packages look. Our supervisors want all of our old in-process inspection procedures updated with bubbled drawings and inspection reports generated from InspectionXpert.

PROS

I like that the software is simple to use and has both metric and standard dimensional outputs available. The software having AS9102 forms and our internal quality forms attached as templates that we can export the bubbled dimensions into is a huge time saver.

CONS

Would be nice if it was easier for the users to import their own forms.

Vendor Response

Jason, Thanks for your feedback, and for being a customer of InspectionXpert! We're so glad to hear you're getting value from the product. If you have specific feedback about how we could make bringing in your forms easier, we'd love to hear that too.

Replied March 2019

Gustave

Medical Devices, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great software, the best customer service

I have been using IX for a couple years now and they have the best customer service hands down. This is a great tool that saves us a lot of time, and they are an AMAZING company that really does want each customer to succeed.

PROS

This software is quite easy to learn, very intuitive, and there are plenty of how-to guides and videos. If you find anything you can't quite figure out, one call to their customer success team will have you sorted out.

CONS

Setting up the export templates was somewhat time consuming, but their team provided help if needed.

Reason for choosing Ideagen Quality Control

It was the best fit for our needs.

Reasons for switching to Ideagen Quality Control

Better functionality and improved efficiency

Vendor Response

Gustave, Thanks for your feedback and support!

Replied September 2020

Desiree

Aviation & Aerospace, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great Customer Service!

I recently had a FAIR that was due, and I could not export it to Net inspect. CSR at Inspection Xpert took my call and helped me right away. She kept emailing and checking to see how the solution was coming along with Net Inspect. I really appreciate the following up, especially because this was a high priority problem that needed a solution FAST.

PROS

If there is any question or concern that you might have, Customer Service is great at explaining. Even trying to jump on your computer and help you. A lot of companies do not go the extra mile, but Inspection Xpert does!

CONS

Nothing, this software is easy to maneuver around.

Vendor Response

Desiree, Thanks for being a customer of InspectionXpert. We're sorry you experienced difficulty uploading to Net-Inspect, but glad to hear that support was able to get you back up and running!

Replied March 2019

Anonymous

1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great product that is always improving

Overall it's a great product have not found one better. It saves us time and headaches and we have been successful with it. Once OCR is in place it would be a complete product. Customer support has been exceptional with these guys.

PROS

Ease of use, ability to export to excel, drawing compare feature is awesome! Lots of flexibility and preferences can customize to your liking.

CONS

OCR is not good. I know they are working to improve it but it's so poor I wouldn't have even included it. I think a big part of this is due to customers having different fonts they use and I believe our font we use on most of our drawings was a big culprit. There is the ability to train your font to the OCR system and I believe they should of offered this as an option to customers, we would of paid for it. We use a NX font variation and was not able to get it into the correct format for training.

Vendor Response

Thanks so much for your feedback. We'd love to work with you further on improving the OCR so that it works for your drawings.

Replied September 2020

Darren

Aviation & Aerospace, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Q-Pulse FAI

A asset to our FAIR process.

PROS

Q-Pulse FAIR is our main resource to generate FAI reports. Keeping all necessary documents in a primary location for individual reports is a great advantage. Completing forms, ballooning drawings and gathering documents are all easy processes.

CONS

The file location system (not Windows Explorer) is in dire need of an update. Navigation of folders is very limited and restricting.There doesn't appear to be a way of feeding back to the developers with any recommendations for improvement (other than surveys like this one). A monitored forum, for all users of Q-Pulse, to be able to offer feedback and improvement suggestions would be an improvement in itself. I believe this software sould be continually updated but i've not seen an update in several months.

Reason for choosing Ideagen Quality Control

This was already a product owned by my company but wasn't being used for First Articles. It was implemented by me as a FAIR tool, several years ago.

Surendiran

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

FAI Process made Easy

The best tool to generate reports and ballooned drawings within seconds

PROS

01. Easy ballooning of drawings 02. Quick report generation 03. Revision control 04. Reports customization.

CONS

Everything is fine with this tool.

Vendor Response

Hi Surendiran, Thanks so much for your review. We're glad that you are enjoying InspectionXpert. Thank you for being a customer!

Replied February 2020

Hayley

Aviation & Aerospace, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great bit of software

Good

PROS

Easy to use. Converts easily and reads drawings with no issue.

CONS

Filing structure could be improved to aid with retrieval.

Reason for choosing Ideagen Quality Control

Ease of use

Benjamin

Airlines/Aviation, 201-500 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Awesome Software

PROS

- Once the license expire, it is really easy to update it (take about a minute or two). - The interface is user friendly. - You can change the software language with ease.

CONS

As for me, this software does not have any cons.

Vendor Response

Benjamin, Thanks so much for being a customer of InspectionXpert! We are glad you find the interface easy to use.

Replied April 2019

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