All Ideagen Quality Control Reviews
1-14 of 14 Reviews
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Jason
Verified reviewer
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Best Inspection Report Software There Is
InspectionXpert is an amazing tool, I actually liked it so much I wrote an article about it in the May/June 2018 issue of my professional associations magazine "The Ontario Technologist". It has saved me a lot of time and frustration having to create multiple inspection drawings and report and InspectionXpert does a really great job of streamlining the whole process.
PROSVery design change friendly. Older revisions of technical drawings can be changed out with newer ones very quickly without tampering with the drawing. Minimal adjustment of balloon position is necessary in some case and this feature saves us thousands of dollars per year.
CONSOCR sometimes does not work and you have to delete the measurement value and type it in manually this also applies to tolerances. This was experienced on .pdf files that were scanned in. Files that were exported from CAD directly did not exhibit this issue to the same extent. we do not do our own CAD work so we use InspectionXpert exclusively with customer supplied .pdf files.
Vendor Response
Jason, Wow, thanks so much for the kind words! We're so grateful to have you as a customer, and glad to hear you enjoy using our software. We are working on improving the OCR. If you're interested, we'd love to get your feedback on new versions of our software. Please respond to this comment, or reach out to us through our website.
Replied April 2019
Alan
Aviation & Aerospace, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Highly recommended for FAIR control
Highly recommend this product and working with Ideagen
PROSThis product controls all of our First Article Inspection Report(FAIR) documents and will make sure we have completed all documentation required
CONSThis product holds a lot of information for us and sometimes closes down when conducting searches
Reason for choosing Ideagen Quality Control
Far superior product
Cecilia
Mechanical or Industrial Engineering, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
A good way to use for FAI
First Article report.
PROSIt is no hard to use. I like to capture all notes on Drawing.
CONSIt always capture misspelling words. The excel report is not easier to match with the feature in process.
Vendor Response
Cecilia, Thanks for your review. We'd love to learn more about how we can make the captures work better for you. We'll reach out by email.
Replied November 2020
SHARON
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
good product for FAI
I love the product and the tech support that you have for your product.
PROSthe way the ballooning is done, and how it is displayed
CONSthat you can't use the program virtually when you have to work from home.
Reasons for switching to Ideagen Quality Control
no our company made the switch
Vendor Response
Hi Sharon, Thanks for your review. We're glad to hear you're getting value from InspectionXpert.
Replied November 2020
Jason
Verified reviewer
Plastics, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Excellent tool, great support
InspectionXpert has provided a repeatable, easy method for ballooning inspection drawings. The Excel based output is easy to integrate into our current reporting system, saving us time and effort. Very happy with the product provided.
PROSQuick learning curve, easy to customize outputs, saves time in creation and storage of ballooned inspection drawings.
CONSSoftware updates occasionally create breaks in software, v1.0 to v2.0 updates removed features that were commonly used.
Vendor Response
Jason, Thanks so much for being a customer of InspectionXpert. We're glad to hear that the software is helping you save time. We hear you on the updates, and we're doing our best to improve how we release updates to our software, and improving communication on those fronts. We'd love to talk to you more about how we can improve on that front.
Replied April 2019
Jacquelynn
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Inspectionxpert is Awesome!!
I have been able to streamline our print ballooning and dimension record making eith this software!
PROSI have been using inspectionxpert for about 5 years now and I love it!! I was for a very long time ballooning prints in solidworks or in Adobe PDF. This software make ballooning so much easier!! I learned aboutnthe CMMexpert portion of it just recently and its a huge help. It saves me fro km having to type over 300 results into a 1st article form. Also their customer service is top notch and they offer as much free training as you want!
CONSSo far in the time I have not found anything that I do not like about the software
Vendor Response
Jacquelynn, We're so glad you enjoy using InspectionXpert! Thanks for your review!
Replied February 2019
Jason
Defense & Space, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
InspectionXpert is a major time saver.
I wish I would have started using it sooner. My customers always give me positive feedback on how great our certification packages look. Our supervisors want all of our old in-process inspection procedures updated with bubbled drawings and inspection reports generated from InspectionXpert.
PROSI like that the software is simple to use and has both metric and standard dimensional outputs available. The software having AS9102 forms and our internal quality forms attached as templates that we can export the bubbled dimensions into is a huge time saver.
CONSWould be nice if it was easier for the users to import their own forms.
Vendor Response
Jason, Thanks for your feedback, and for being a customer of InspectionXpert! We're so glad to hear you're getting value from the product. If you have specific feedback about how we could make bringing in your forms easier, we'd love to hear that too.
Replied March 2019
Gustave
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Great software, the best customer service
I have been using IX for a couple years now and they have the best customer service hands down. This is a great tool that saves us a lot of time, and they are an AMAZING company that really does want each customer to succeed.
PROSThis software is quite easy to learn, very intuitive, and there are plenty of how-to guides and videos. If you find anything you can't quite figure out, one call to their customer success team will have you sorted out.
CONSSetting up the export templates was somewhat time consuming, but their team provided help if needed.
Reason for choosing Ideagen Quality Control
It was the best fit for our needs.
Reasons for switching to Ideagen Quality Control
Better functionality and improved efficiency
Vendor Response
Gustave, Thanks for your feedback and support!
Replied September 2020
Desiree
Aviation & Aerospace, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Customer Service!
I recently had a FAIR that was due, and I could not export it to Net inspect. CSR at Inspection Xpert took my call and helped me right away. She kept emailing and checking to see how the solution was coming along with Net Inspect. I really appreciate the following up, especially because this was a high priority problem that needed a solution FAST.
PROSIf there is any question or concern that you might have, Customer Service is great at explaining. Even trying to jump on your computer and help you. A lot of companies do not go the extra mile, but Inspection Xpert does!
CONSNothing, this software is easy to maneuver around.
Vendor Response
Desiree, Thanks for being a customer of InspectionXpert. We're sorry you experienced difficulty uploading to Net-Inspect, but glad to hear that support was able to get you back up and running!
Replied March 2019
Anonymous
1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Great product that is always improving
Overall it's a great product have not found one better. It saves us time and headaches and we have been successful with it. Once OCR is in place it would be a complete product. Customer support has been exceptional with these guys.
PROSEase of use, ability to export to excel, drawing compare feature is awesome! Lots of flexibility and preferences can customize to your liking.
CONSOCR is not good. I know they are working to improve it but it's so poor I wouldn't have even included it. I think a big part of this is due to customers having different fonts they use and I believe our font we use on most of our drawings was a big culprit. There is the ability to train your font to the OCR system and I believe they should of offered this as an option to customers, we would of paid for it. We use a NX font variation and was not able to get it into the correct format for training.
Vendor Response
Thanks so much for your feedback. We'd love to work with you further on improving the OCR so that it works for your drawings.
Replied September 2020
Darren
Aviation & Aerospace, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Q-Pulse FAI
A asset to our FAIR process.
PROSQ-Pulse FAIR is our main resource to generate FAI reports. Keeping all necessary documents in a primary location for individual reports is a great advantage. Completing forms, ballooning drawings and gathering documents are all easy processes.
CONSThe file location system (not Windows Explorer) is in dire need of an update. Navigation of folders is very limited and restricting.There doesn't appear to be a way of feeding back to the developers with any recommendations for improvement (other than surveys like this one). A monitored forum, for all users of Q-Pulse, to be able to offer feedback and improvement suggestions would be an improvement in itself. I believe this software sould be continually updated but i've not seen an update in several months.
Reason for choosing Ideagen Quality Control
This was already a product owned by my company but wasn't being used for First Articles. It was implemented by me as a FAIR tool, several years ago.
Surendiran
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
FAI Process made Easy
The best tool to generate reports and ballooned drawings within seconds
PROS01. Easy ballooning of drawings 02. Quick report generation 03. Revision control 04. Reports customization.
CONSEverything is fine with this tool.
Vendor Response
Hi Surendiran, Thanks so much for your review. We're glad that you are enjoying InspectionXpert. Thank you for being a customer!
Replied February 2020
Hayley
Aviation & Aerospace, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great bit of software
Good
PROSEasy to use. Converts easily and reads drawings with no issue.
CONSFiling structure could be improved to aid with retrieval.
Reason for choosing Ideagen Quality Control
Ease of use
Benjamin
Airlines/Aviation, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Awesome Software
- Once the license expire, it is really easy to update it (take about a minute or two). - The interface is user friendly. - You can change the software language with ease.
CONSAs for me, this software does not have any cons.
Vendor Response
Benjamin, Thanks so much for being a customer of InspectionXpert! We are glad you find the interface easy to use.
Replied April 2019