The overall hardware and software experience has been fantastic. We have insight on OEE that were previously mysteries, and we can easily find out if any of our lines are running at the tap of a phone. On the people side, it's even better. The Raven team is highly energized and truly make us feel like they care.

It's a simple software package that's regularly being iterated and improved upon. Most people at Renaissance can log in, look at it for 30 seconds, and figure out most of what they need to do. The elegant downtime entry is also very helpful for our operators.

The software isn't highly customizable, but after we figured out different ways to get the information we needed, it became a non-issue.

We are drastically improving our visual management system with Raven. We are currently in the process of hanging TVs outside of all production lines to display the Raven data. Working with the Raven team has been an absolute pleasure. The team is incredibly responsive and always willing to help. Additionally, the team is very forward thinking, always trying to figure out how to improve our current state.

The most impactful features of the software are the "Process Status", "Lot Progression", and "Today's Production". The "Process Status" box shows the hublet screen in real time, which instantly communicates whether a line is running or down, as well as the number of parts that have been produced that shift. This feature, in combination with the "Lot Progression" tool have been presented to clients that come on site to watch the manufacturing of their products. The "Lot Progression" feature allows anyone with Raven access to see how far along a certain job is and when they can expect it to complete. Lastly, the "Today's Production" box on the Dashboard tab is crucial to see production data from previous days, broken down to the hour.

The most asked for feature by the end users of Raven has been a text box feature, whether that be for tagging on the hublet or commenting in the reports.

Easy to use and understand. Easy to use for employees alos which is a big win.

Getting to easily follow production output

Calling options should be more than jut a symbol.

Anytime I have had an issue Raven has responded quickly to address it. They are a great group of folks that truly care about their customers.

Raven has completely revolutionized the tracking of our manufacturing facilities. The ease of use (both in installation and daily operation) is unmatched. I love that I know the current status of our equipment (as well as how long it has been in that state) as soon as I walk through an area.

There are a few updates (that they are currently developing) that I'm eager to get.

Positive

Very user friendly , and Raven worked with us on set p

Limited user self customization on reports

Raven system helped us to increase productivity and reaction time to issues encountered during production. We were able to increase an equipment uptime from an average of 78% up to 98% in less than a month based on the data acquired by Raven. The elimination of "manual" data entry it is crucial to make improvements on any time of equipment.

Raven is very easy to install and get it customized to our needs. Real time data at our fingertips. Raven is very user friendly .

We not able to get all data provided by the equipment PLC and send it directly to Raven without increasing the pricing.

After spending years trying to provide a suitable cost/benefit analysis of our own internal OEE system, the plug and play ability of the Raven system and devices made understanding our facility OEE nearly effortless.

Although system customization is easy to implement, landing on the desired solution can sometimes be iterative. Additional experience in manufacturing firms would be helpful in steering those that do not have as much experience in what they are initially looking for.

Raven offers impressive technologies that allow managers to monitor and react to performance in real-time. Raven is flexible and willing to work with the client to adapted and customized the service to best suit the needs of the client.

Web-based real-time reporting on ahead or behind production status. Customization of the reports.

Manual intervention for standard events such as breaks and lunches. But, Raven is working toward automating such events to reduce manual operator intervention. Perhaps in some cases, a direct interface with the ERP system would offer an additional level of service for the client.

This software is very flexible and can do complex data analysis to provide easy to understand reports.

Hardware set up and calibrations are timely.

Overall, the Raven hublets and reporting have been great. The service is also excellent and any updates are done with little delay.

The software is intuitive and makes training easy. In a busy environment, data can be collected with simply screen taps.

because it is WIFI based, if there are problems with the WIFI, it can present challenges.

Overall, I'm very satisfied with my experiences with Raven.ai. The Raven team is incredibly supportive and attentive to our needs as we refine and continue to build upon our already great system. We see incredible value in having OEE available at our fingertips at all times, and our plant has seen the benefit of that.

The product is easy to use with great interface for both machine operators and users like myself who are monitoring production and OEE on a daily basis.

Exporting reports into an Excel file on the fly would be a great feature to add.

Our experience has been very positive. The data we receive is helpful and we are able to work with Raven to make customizations to better suit our needs.

The data is pretty accurate and customer service is very helpful in better customizing what we want to see

There are modifications I wish we could do on our side such as adding new product codes.

It is missing to consolidate information and polish the project, but in general ok.

It is simple to read the actual results, and simple for my people to see the results.

More reports, and support in Spanish for all employees