Good potential as long as you have some agency that helps you adapt it to your business and that keeps it updated to the new software developments.

I would rate it as a total garbage. The worst is that we are losing money every day because of it.

Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.

They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. Your email bounce back no reports.

The Mobile version does not include all features that reveal problems in my travel period.

The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.

The program has a very pleasant interface that is orderly and easy to work with. Entering customer is data is both easy to enter and then subsequently to access.

The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding.

Very poor customer service, most of functions are useless. So regretted that bought this shit.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

It was easy to learn how to use, they have multiple tutorials available for helping you understand and make a better use of the tools.

Inadequate technical support. Accumulation of fraudsters who sell pictures on the Internet for the price of sites.

We love the Bitrix24 as we just adopted this tool as CRM but then we explored the more features and started using them. Thanks for Bitrix24 team for making this brilliant tool.

And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them.

I love the fact that Bitrix24 makes collaboration easy with the team. It also makes Good use of accountability tools since your co-staff are also monitoring the company's general dashboard.

Ease of use, amazing user experience and short learning curve.

Bitrix24 is very friendly user overall and the basic features are really useful that help teams collaborate and follow up on one another's role. The advanced features require further training.

Too many integration options and features in Bitrix24 can sometimes get confused.

They can not call you and you can't call them. So when you have an issue your screwed.

We got a great deal on Black Friday and they have so many integrations and so many products that you will never end discovering new features.

We used the software in a test environment for 3 months and had problems all along the way. Adoption from our team was minimal as the software was clunky to use.

High level of options, great price, good usability.

I have informed you that we want to leave you and want the money back, but even after months still no answer I call the fraud.

Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature.

The user interface is ugly. The learning curve is steep with poor documentation.

Define and use picklists, schedule waterfalls for your selections, leverage Marketing Cloud's Data Views just to name a few of the great features.

They really want you to succeed which makes learning and starting to use DeSelect a really good experience.

With a very strong and well trained customer success team it is possible to implement easy to very complex use cases with DESelect.

It saves me a lot of time of manual segmentation. And the support team is great.

Being able to build segments and filter by our specific needs is the most useful.

The limitations of DESelect are unfortunately ones imposed by Marketing Cloud/Salesforce.

It did not require any SQL knowledge. But, in the background, data processing problems arose when creating selections, apart from the time-consuming actions from our data analysts & marketeers.

Also - DeSelect support is great and everyone who works there are so nice and willing to help at all times.

This sort of work can distract marketeers from their real workload. Their focus must be on the targets and KPIs, rather than spending time figuring out how to do segmentation.

Strong customer success Team. Understands business use cases very well.

And their customer support is second-to-none; our [SENSITIVE CONTENT] is so knowledgeable and responsive, he's made our implementation  such a positive experience.

I love the drag and drop ease of creating data extensions. I love that i can merge multiples together to make 1 easy send.

I've been using this tool for another month and I think it's really worth the price.

I recommend the onboarding with their hypercare. It's a personalized one-on-one to help you get started and build your confidence in the tool.

Cost effectiveness, ease of use, client support.

We felt there were no other solutions in the market or on the Salesforce AppExchange. As we have no SQL experience in-house, MarketingCloud Queries was also no option.

Many times it stops working from no reason. So stability of the feature (deselct search).

They launch new features regularly. Really great tool, I love it.

Anything that was missing or needed enhanced was added in future quarterly updates.

Very happy with our decision to go with DESelect.

Sometimes there's a lag when it runs so it can add time to the process.

Excellent: Saved approximately 2 days of time per week for the technical members of the team as others in the team can do complex automations.

We have a very good experience with DESelect infact we are considering expanding our relationship with the company to other markets in our region.

Very supportive and easy to work with organization.

US Dollar

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!

Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.

With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.



LongDescription

File Management

Commenting/Notes

Third-Party Integration

Support Ticket Management

Milestone Tracking

Job Board

Content Delivery

Bar Chart

Cataloging/Categorization

Multi-board

Employee Management

Call Transfer

Lead Notifications

Sales Analytics

Case Management

Leave Tracking

Online Voice Transmission

Multi-Channel Marketing

Messaging

HR Management

Surveys & Feedback

Personalization

Invoice History

Status Tracking

Social Marketing

Visual Workflow Management

Billable & Non-Billable Hours

Meeting Management

Caller Profiles

Internal Chat Integration

Committee Management

Payment Processing

Idea Management

Two-Way Audio & Video

Recurring/Subscription Billing

Product Catalog

Time Tracking

Online Forms

Lead Engagement

Lead Capture

Performance Management

Document Storage

Mass Texting

Proposal Generation

Access Controls/Permissions

Data Storage Management

Activity Tracking

Vacation/Leave Tracking

Process Change Tracking

SEO Management

Transfers/Routing

Data Synchronization

Customer Segmentation

Activity/News Feed

SMS Messaging

Templates

Progress Tracking

Drip Campaigns

Task Board View

Employee Directory

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Social Media Management

Workflow Configuration

Task Scheduling

Financial Management

SSL Security

Real Time Editing

Marketing Calendar

Pre-built Templates

Policy Management

Electronic Signature

Product Configurator

Guided Selling

IVR/Voice Recognition

Client Database

Group Scheduling

Confirmation/Reminders

Automatic Call Distribution

Variable Workforce

Calendar/Reminder System

Relationship Tracking

Applicant Tracking

Invoice Management

For Nonprofits

Voice Mail

Project Planning/Scheduling

Attendance Tracking

Timesheet Management

Project Management

Approval Process Control

Customizable Invoices

Gantt/Timeline View

Rules-Based Workflow

Auto-Dialer

Data Extraction

Lead Distribution

Real Time Synchronization

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Cloud 
Basic: $61/mo 
Standard: $124/mo
Professional: $249/mo

On-premise
Business: $2990 (one-time license)
Enterprise: $24990 (one-time license)

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Bitrix24

Webinars

Documentation

Videos

DESelect is an official Salesforce Marketing Cloud partner and the leading marketing enablement platform on the Salesforce AppExchange. With offices in Antwerp, Belgium, and Austin, Texas, DESelect offers a comprehensive suite of solutions for marketers. 

Their intuitive drag-and-drop solutions empower marketing teams to create powerful audience segments, optimize campaign performance, and achieve faster ROI without the need for coding or technical assistance. DESelect Segment eliminates the challenges of SQL learning, reliance on technical teams, and long wait times for campaign segment creation. It enables efficient data management and empowers marketers to create targeted and personalized campaigns within Salesforce Marketing Cloud. 

DESelect Engage provides a single source of truth for controlling saturation, intelligently prioritizing communications, and optimizing campaigns across teams. By gaining real-time insights into customer communication patterns, Engage helps prevent unsubscribes, opt-outs, and marketing fatigue.

 DESelect Search, available as a Chrome Extension or directly through the Salesforce AppExchange, serves as a practical and free tool that acts as an embedded search engine within Salesforce Marketing Cloud. It saves time by enabling users to quickly find any object or information within Marketing Cloud, eliminating the need to manually navigate through folders.

DESelect empowers marketing teams to enhance their Salesforce Marketing Cloud experience, streamline campaign management, improve targeting and personalization, and maximize overall marketing efficiency.


Bitrix24 vs DESelect

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