All FunctionFox Reviews
1-25 of 193 Reviews
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Jaydra
Accounting, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed April 2023
Excellent product, works well, does what we need
Sandra
Verified reviewer
Public Relations and Communications, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Two decades with Function Fox
As a one-person PR shop, knowing that I can quickly and easily create projects, track my time and do my monthly invoicing in one spot is invaluable and I don't miss billing any of my most valuable resource - my time!
CONSAfter two decades, Function Fox features everything I need!
Vendor Response
Thanks so much for your kind review Sandra! We love working with you and your work is amazing. Love what you're doing for Ritual!
Replied February 2022
Ann
Higher Education, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Using FunctionFox in a small college marketing department
I love how much functionality and detail I get with FunctionFox. It has enabled workflow and increased our productivity and brand consistency so we can prioritize the most strategic, outcome-oriented projects. I love that campus users all go to a single link to request work. I cannot imagine going back to an email-based request process or a lower functioning project management system.
CONSThe learning curve was high and hard for some. The dashboard is not as intuitive in some places as we would like.
Reasons for switching to FunctionFox
Basecamp was not nearly as functional for workflow.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2020
Limited Use Cases, I Would Go Elsewhere
We use this tool to track projects and our task/actions with for our clients. It does neither well. The tool is very bulky and not a great interface. It does not make tracking tasks easy, and managing my teams hours isn't a fun or easy task due to this tool
PROSIf you're using just for projects, than this tool is OK. It also CAN do task management and gantt chart tracking. It also can track your tasks that you are doing.
CONSPretty much everything. It is a bulky interface that doesn't do anything better or as well as their competitors. The tool doesn't make it easy to track retainers, actions, tasks, projects, etc.
Reason for choosing FunctionFox
I was not involved in the process. I've been pushing for years to switch, but we're too far invested in this tool to switch
Vendor Response
Thank you for your honest feedback. We're sorry to hear that this has been your experience and would like to make it right. Please provide your company details as we'd love to give you a refund/credit on your account given your dissatisfaction. Please contact me directly - Corina Ludwig - President of FunctionFox - corina@functionfox.com - 866.369.8463 ext 100
Replied October 2020
Ashley
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Function Fox Review-Satori Member
We needed something that combined timesheets with our project management system. FF worked well and helped solve that problem.
PROSIt's very easy to use and has a lot of bells and whistles which is great. My favorite feature is the timesheet feature.
CONSI wish it had more colors, it's a little blah and grey and boring.
Reasons for switching to FunctionFox
we liked that FF had a timesheet functionality to it all in one program
Terri
Public Relations and Communications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
We've Used FunctionFox for Years!
Time-tracking is key for our organization as we are a consulting firm that relies on accurate tracking for project management, cost and invoicing. This has been a perfect tool and we've used it over for well over 10 years.
PROSThis program is very user-friendly and is an integral part of our day-to-day operations. As a consultant firm, we needed a time-tracking system that would make important changes as we continue to grow as a company. Honestly, we couldn't function well without it!
CONSThere are some functionality issues that are minor but could use improvement. Moving projects (rather than just clients) from one to another is an example.
Reason for choosing FunctionFox
The fact that it could be customized for the service industry and it's user-friendly ability was key in our selection. FunctionFox checked all the boxes.
Vendor Response
WOW! thank you so much for the kind review Terri. We truly appreciate your detailed feedback and loyalty as a long term customer. With Gratitude Corina and the Fox team
Replied June 2023
Thomas
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Excellent as always
I think we're nearing 10 years of using FunctionFox, and there's a reason we're still using it to this day: it's essential to tracking time, productivity and managing project expenses.
PROSIt's been a great tool for our business as we've navigated a team of 2-10 employees, especially through a global pandemic! We use it mostly for time tracking and project tracking, but it's been a great resource.
CONSSometimes we have issues with the Reports feature, not getting the right data or all of the data we'd like to be in a report.
Reason for choosing FunctionFox
I had seen ads for FunctionFox in industry publications and after doing a little research, it appeared to be a good solution for what we needed at the time.
Vendor Response
Thank you so much for the great review Thomas. We truly appreciate your feedback and loyalty as a long-term customer. With gratitude, from the FunctionFox Team.
Replied December 2023
Carter
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
Professional Time Tracking in a Straight-Forward App
FunctionFox is a great tool for tracking time. It allows you to have several users tracking time under projects and tasks, so you can see how your team is using their time. From an agency standpoint, it allowed us to accurately account for our time with clients and realistically price our services. It had integration limitations and was not as flexible as we needed it to be, but for many, it is likely the right tool.
PROSFunctionFox allows you to set up different account and projects within those accounts to help separate your time into tasks and items of your own choosing. For a marketing agency, this type of tool is essential. Function Fox offers a pretty easy to use system with several features to help make your time tracking experience easier and more accurate.
CONSWe ultimately moved away from FunctionFox because it was not able to integrate into our billing software. We also needed a tool that would be double as a task manager.
Jim
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
We've Been Using FunctionFox for Almost 20 Years
I've been with FunctionFox for almost 20 years, which should speak for itself. It's great software with nearly 100% uptime. They also have excellent customer service.
PROSFunctionFox has been an excellent service for our marketing agency. It's so easy to track time by employee, client, project, and task.
CONSI wish the reporting features were a little more robust. I also wish that the retainers functionality had more offerings and didn't cut off after two years.
Vendor Response
Hi Jim, thank you for taking the time to leave us a review. We truly appreciate your feedback, and your ongoing support. With gratitude, Sara & the Foxes.
Replied December 2023
Travis
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Great Software to keep track of hours and projects
We have used this program for a few years now and have found it very easy to track progress on projects, log hours, and make sure that our office is running as efficiently as possible. This has been a great investment for us!
CONSIt took some time to get familiar with how to use the software. Adding gantt charts for project planning would be great, but overall this program fits our needs quite well.
Elliott
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
Great time management software
Great time tracking/management software.
PROSVery easy to use and intuitive time tracking software. Great reporting features. We use this to track time for 15 employees and never had a problem.
CONSBecause this is web based it sometimes locks up or we can't access it if our internet is out. A very minor problem that rarely happens.
PHILIP
Packaging and Containers, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Design Resource Tool
Outstanding product!
PROSI started using this product about 15 years ago. It is a great tool for tracking projects, time, sales dollars vs. time spent per account and many other measurables. It is the best tool I have found that allows Design and sales management to objectively measure the return on design resources spent. The data collected has been immensely helpful to management, and this is the 4th organization that I have introduced to the tool!
CONSNone! Very easy to implement and use, for graphics and structure.
Reason for choosing FunctionFox
I saw an add years ago in ID or Abitare. I had seen the add multiple times before finally realizing the impact this could have on our office, and communicating with upper management regarding hours spent supporting business/individual customers, who our manpower robbers are, and when we could justify additional resources. It is an amazing tool!
Reasons for switching to FunctionFox
It didn't come close to being able to collect the data that we can with Function Fox.
Frank
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Powerful and works well
I went from manually compiling labor from paper timecards, which was difficult for me to keep on top of and employees didn't do as good a job as they should have with their timecards. Switching to FunctionFox instantly brought an about face. The monthly cost is more than offset by the time I save in the office, not to mention all the things that were not getting billed on the old system. I can't recommend it enough, even for very small businesses. The system is very powerful, but I just use the basic features.
PROSThe software has finally freed me from the nightmare that is paper timecards. It's much easier to track labor hours and details on projects.
CONSIt's not always intuitive to find and use features that I don't regularly use, but if I get stuck, the support is always very good and they are quick to answer the phone.
Reason for choosing FunctionFox
I spent many hours researching this and chose FunctionFox because of features, cost and ease of use.
Vendor Response
WOW! thanks for the kind feedback Frank. we appreciate your review and kind details.
Replied March 2022
Lynn
Graphic Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
FunctionFox is a vital tool to accurately track expenses so you get paid for all you do.
We have used FunctionFox for over 12 years, so that basically says it all. As a company, they have always been responsive to suggestions to better the product and have taken feedback when something isn't quite right, and implemented change or fixes in a timely fashion.
PROSThe time tracking and various reporting and organizing features are vital in making sure we invoice accurately for the work we do.
CONSThe only con is filling out this survey, as it requires me to provide a con for a product that I have no complaints about, and to require it to be a certain length in order to submit!
Vendor Response
Wonderful! So kind Lynn. It's an absolute pleasure continuing to work with you and your team. Thank you for your 10/10 review. In appreciation - there's a little something in the mail for you. Best of the holiday season to you and your team.
Replied December 2022
Brian
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Effective timekeeping for an agency of eight
The automatic timer is a real plus for most of our staff. The reports function is very robust and affords analysis 8 ways from Sunday. Its daily time entry/timekeeping simplicity has curbed many of our staff's bad habit of waiting until the end of the month to enter time based only on notes and emails. This means greater accuracy, more timely billing options and faster cashflow. Plus our account managers can gather and configure their own reporting for their clients without involving our administrator. Perhaps best of all is Function Fox's lightning fast support and customer service. Best in the business from the tech support perspective and the knowledgeable assistance from our sales rep.
CONSThe only drawback is that it cannot be integrated, or the data cannot be exported, into several of the popular accounting apps. We handle that manually which takes a few extra strokes to generate billing, but the other advantages far outweigh that shortcoming.
Taylor
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2018
Antiquated Time Keeping Software
For the time being, FunctionFox serves the purpose of keeping our team's time but when we have time we will most likely migrate to a new system. There are so many better options at this price point with more features and benefits.
PROSWe have used this product for over 5 years and it is really easy for employees to understand how to input their time. Their customer service staff is helpful when you ask for something directly.
CONSSetting up backend organization of clients and projects is a bit confusing and difficult. There aren't very many integrations for communication with other softwares and if there are, it is difficult to get them set up. Updates and added features have to be added to your account from a FunctionFox rep.
Heather
Graphic Design, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
A great Time & Expense tracking tool for small-ish agencies and freelancers
more accurate billing
PROSI implemented this software when I owned my own agency of 1 full-time and 2 part-time staff. It helped tremendously to track the time spent on projects and more accurate billing. No more paper time sheets! I always had accurate data when a Client asked "how much time do we have into this". They have great customer service and is fairly reasonable in price even for smaller shops. Reporting is robust. Pretty user-friendly.
CONSIt's missing the Project Management piece. At least in tracking To Do's like Basecamp does. I wish I could have 1 software that does both of these things.
Helen
Graphic Design, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Super Simple CRM Solution
We love this software, it's quick, easy and very cost effective. We easily input our data into it, the fields are all editable so is bespoke to us. We haven't had to ask for much support as the software is so easy to use, but when we did the help was fast, helpful and friendly. Function Fox has made the studio run far more efficiently, team members can book jobs in quickly and time sheets are super fast. The retainer option has been really useful too, we can also report on staff productivity and ensure timesheets are being filled out.
CONSHaving worked with the software for a few months I cannot find any flaws with it, we researched many CRM software solutions and most were too expensive or too complex for our needs, Function Fox gives us the option to have a basic CRM system with add-ons available if we want to expand features.
Beth
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Early adopter - ongoing lover
This company has had stellar customer service since day one. We rarely have problems or questions and they still check in on us regularly (but not too often) to make sure we are ok
PROSIts easy to learn and use. The price was affordable for our firm and it has been easy to grow and shrink services to match our business needs.
CONSIts perfect for our needs. There's really nothing I don't like.
Vendor Response
Thanks for the kind words and review Beth - we always enjoy working with you and your team and appreciate your long time loyalty and support.
Replied April 2022
Paul
Graphic Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Easy to use
Ease of use and adoption from employees.
CONSLack of innovation. Lack of integration with other software.
Vendor Response
Thanks so much for the kind review Paul. Is this the same Paul K in Long Valley? I'd like to mail you a little something to say thanks.
Replied May 2023
Teresa
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
FunctionFox makes time tracking a breeze
Great customer service, personal and real.
PROSSuper easy to keep track of billable hours and create reports for invoicing.
CONSWould like more flexibility with invoices, as it is now I have to export to csv and use my own custom invoice template in Excel, because of my "early bird discount" pricing structure.
Vendor Response
Thanks Teresa - Appreciate the kind review and happy to go over invoicing with you. Give us a call at 1.866.369.8463 when ready.
Replied May 2022
Susan
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Loyal customer
I have appreciated the simplicity of the product and the ease of use for my consultants.
PROSIt has stayed true to its purpose; maintained its convenience and ease of use; is very dependable; doesn't require ongoing maintenance upgrades and then the need to re-learn how to use the software.
CONSI wish it was just a little less expensive since I only use the Time Tracking and Reports features.
Steve
Graphic Design, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
One of the easiest decision to help me focus on my work instead of the managing part.
Easy to use and the FunctionFox team is always there to help me quickly.
PROSTime tracking and invoicing is really easy ! The weekly hours motivates me.
CONSNothing for now I'm really happy with the product.
Reasons for switching to FunctionFox
I needed a time tracking for projects.
Shauna
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great product and price!
Function Fox makes it easy to set up clients, projects and to track time. Most importantly, Function Fox has allowed my company to track and invoice for hourly work that "slipped through the cracks" in the past; my billable hours have nearly doubled since I started using the product. Function Fox help you get paid for your work. All of it.
CONSI think the invoicing part of Function Fox's system could be a bit more flexible -- customizing my invoices i a way that my clients will accept them has been a minor challenge, but certainly not a deal-breaker. Overall, it's a great product that help you get paid for your work -- the good definitely outweighs the bad.
richard
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
Function Fox lets our team accurately compile hours worked on projects
I like the ease of use, the mobile app and the depth of functionality within the platform. I can see the teams hours and write descriptions on exactly what is being worked on
CONSI would love to have the ability to post time on multiple projects at once. This would help when the same projects are being done for multiple projects and time just needs to be split.