All AutoManager Reviews
1-25 of 69 Reviews
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BRADLEY
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great people, great value, great support
The people are top notch pros. They offer service and support 2nd to none. The software is a very good value for all the the features it includes, and they continue to improve it all the time.
PROSIt does everything we need. It runs pretty fast on a local network.
CONSmodular system (DMS tool is a different system that the website tool)
Reason for choosing AutoManager
value
Reasons for switching to AutoManager
DealerClick mislead me, offered terrible support, and has very low quality software. AutoManager is the opposite: great in all categories.
Vendor Response
Thank you for letting us know your feedback regarding our employees. They are the reason for our success. We're glad you had such a good experience!
Replied February 2020
Joey
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
All in one dealer management software
Automanager has been an absolute game-changer for our dealership, and we couldn't be happier with the software. [sensitive content hidden] and his team have been incredibly helpful, resolving almost all issues within the same day.Before we adopted DeskManager six years ago, we were burdened with handwritten buyers' orders and typed carbon paper contracts, but Automanager changed everything. The switch doubled our speed, offering legal compliant contracts that eradicated the need for typewriters and carbon paper.WebManager allowed us to fully customize our website and advertisements in-house, granting us the freedom to make rapid changes without external assistance for the first time.As our business evolved, so did our needs, and [sensitive content hidden] periodic check-ins have been invaluable. He offers recommendations for new services that align with our growth while discontinuing products no longer relevant to us.The tech support team has been phenomenal, patiently walking us through technical requests with professionalism and courtesy. Their knowledge and friendliness have been impressive.The proactive approach of the SEO team, calling to discuss analytics and recommendations, further solidified our appreciation for Automanager.Overall, Automanager's software, coupled with the exceptional support from [sensitive content hidden] and his team, has been a driving force behind our success. We highly recommend Automanager to any dealership seeking a user-friendly, customer-centric solution.
CONSWe genuinely have not had any problems or complaints with AutoManager.
Zi
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2017
Lots of glitches; problems with printing forms all the time. you must call them to update
only the printing forms and loading inventory to other sites from them.
PROSEasy to use, sorts inventory well. going back to do reports or print history of inventory is good. Keeps a good record.
CONSPrinting is off quite often. Have to pay for updates often, anytime you need anything they want money to help you. Also cannot look up any info from another computer unless you pay to have it installed there also. Not convenient.
Vendor Response
We hear you and welcome your feedback. Please give us the opportunity to see how we can make this better. We offer a huge assortment of forms from plain paper to ePay forms. We know how difficult a dot-matrix printer can be. All our staff are onsite and are working diligently and with urgency to make our customer's experience a good one.
Replied August 2018
Rigo
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
SERVICE and VALUE.
they have a fast response and tech know what they are doing.
PROSgreat program and great customer support team.
CONSjust the after hours with out tech support sometime I get stuck till the next day!
Cliff
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Best Bang for your Buck!
Easy to setup, easy to use, easy to troubleshoot with tech support. PC has helped us solve every problem we've experienced in a simple and timely fashion.
PROSIt does everything we need, and more that we don't utilize. There's nothing missing that is a must have feature for us.
CONSIf you need to look up a sold deal but don't have the customer info on hand, it's very tedious. There is no "search by vehicle" option that would make this process much simpler.
Reason for choosing AutoManager
Price
Reasons for switching to AutoManager
Previous product was old and price went up.
Manuel
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Totaly pleased
Juat great
PROSThe technical help is superb they are always there for us
CONSRealy dont have any I have been a customer for more then 20 years and im about getting more products
Dawnelle
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Very pleased
User friendly system! We have been customers for 10 years or more and we have no complaints
CONSI can't think of any cons I've encountered thus far that hasn't been fixed
Reason for choosing AutoManager
P.C. was very friendly and answered all my questions!
Masood
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Technical support
[sensitive content hidden] is very knowledgable and easy to talk to. always there to help
PROSAutomanager products are very easy to use and not expensive
CONSNever have any issue with automanager products
haley
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Quickbooks Support
Automanager products are not expensive and super easy to use! [sensitive content hidden] is very knowledgeable and helpul.
CONSno problems with automanager products such as deskmanager or webmanger
canea
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
great product
great mike is a great support tech
PROSvalue added good for the cost willing to work with other suppliers for integration
CONSintegration can be better can work on support to be quicker
Marc
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2023
Solid product for my dealership
Good overall experience, great product for running my business
PROSEasy everyday use, keeps the information I need in a convenient package
CONSCustomer service response time is sometimes slow
Art
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Tech support
Automanager products are friendly and not expensive
CONSnevr have any issue with Automanager products
abe
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
technical assistance
When I call and ask for assistance it's is always resolved
PROSDeskmanager is easy to use and It is no expensive
CONSDeskmanager is easy to use and It is no expensive. [sensitive content hidden] helped with issue
William
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
You own it
Easy to use F&I software for car dealers. Good communication from the company about updates and just staying in touch.
PROSI like that we own the software. You can choose a yearly maintenance plan, which comes with the initial purchase. But if you don't want it down the road, no cost. You just may not get timely software updates. One of the most stable products since Manheim Tracker. Very similar in layout and use. I much prefer that type of software to the monthly subscription service that you never stop paying...ever....
CONSCan't get direct access to outside warranty providers like GWC or ASC. If you write warranty or gap coverage, you must go to a dealer portal website. No intergration.
Reasons for switching to AutoManager
Tracker was long discontinued and couldn't get updates
Vendor Response
Thank you for taking the time to leave us this positive review. We appreciate it. Thank you also for spotlighting the "ease-of-use" aspect of our products. We strive for that.
Replied February 2020
Jeovanny
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The best service i have ever had
The best life experience throughout all these years, with all the changes that over time have always been here to help us move forward
PROSI am very happy and very grateful to Auto Manager for the best service I have had during more than 30 years that we have worked together.
CONSIn all these years we have experienced great changes regarding technology and they are always at the forefront to make things easier.
Reason for choosing AutoManager
Auto manager is was the first option in 1990 and will continue to be for us.
Mike
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
One of the best DMS companies
Best company! I've been with them for 10 years now, wow! [sensitive content hidden] in sales is wonderful. Just has a session with [sensitive content hidden] in an online chat for some forms updating, solved all my issues quickly. This company does so much for not a lot of costs. I have desk manager, web manager, and now Selly CRM. Everything is also tied into my QuickBooks system for seamless transactions.
PROSEasy to use. Integrates with many other systems. Inexpensive. Great online help.
CONSnothing
James
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Featured desking
I have used at least 4-5 desking software, so far this is the best. It it great software and they are constantly improving it.
PROSDeskManager by automanager is great desking software with features that help keep track of Car dealership sales process. Its quickbook module integretion make bookkeeping job easy.
CONSI would say improvement. Reporting definitely could be improved. It is not easy to figure out how to create reports.
Reasons for switching to AutoManager
We had many unresolved, and reoccurring problems with previous software.
Nicole
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2018
It got the job done.
The ability to have the inventory of two car lots all in the same system; allowing is to view any vehicle's info that the company owned
CONSCustomer service is terrible. It's hard to understand, and they were always annoyed that you even called them.
Vendor Response
Hi Nicole, we really appreciate your feedback. We would like to learn more about your experience. It's always our goal to create customer satisfaction and are not happy that didn't occur here. In order to get a better understanding and rectify this, please call your sales rep at 800-300-2808 ext 103. Thank you.
Replied February 2018
Lorraine
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Customer Service
Product is easy to use. [sensitive content hidden] in customer service was wonderful with helping me get my Quick Books integration set up.
CONSThe only issue I have is not being able to receive refunds within the system easily.
Carol
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
WebManager Craigslist Posting Tool is Great
This tool makes posting to Craigslist so quick and easy. I used to spend 3-4 hours a day babysitting my Craigslist automatic postings. Now it is a snap to select the vehicles and post them. The time savings is great. Deleting the posts after the vehicle sells is just as quick and easy. I love this tool.
CONSI would rather be able to pick which vehicles to post and schedule them to be posted, but this is a minor thing.
Robert
Automotive, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Automanager support.
Call customer support often and they always figure out my issues in a timely manner
PROSQuick response to my issues. With competent friendly service. [sensitive content hidden] was very helpful.
CONSEase of use. Not expensive. Good value.
Reason for choosing AutoManager
Better value and better customer service.
Reasons for switching to AutoManager
I like the current service that auto manager provides.
Said
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
DeskManager Technical Support
DeskManager program is very easy to use and not expensive
CONSI do not have any problem with Desk Manager programMike was very helpful and solved all my problems
John
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Technical support
[sensitive content hidden] totally took my problem and made it a solution. thank you
PROSit is very easy to use desk manager program
CONSIK do not have any problem with automanager products
Walter
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Highly Recommend
We have been using this DMS since 2012, it is great for smaller to mid size dealerships and those that have their own service dept. If you have more than 2 salespeople this software can work for your dealership.
PROSEasy to learn, navigate and affordability
CONSthere isnt much of anything we didnt like
Reason for choosing AutoManager
Affordability and comprehensiveness
Vendor Response
Great to hear from you! Thanks for the positive review. Your right, our software is intended for independent dealers of any size!
Replied February 2020
Nathan
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Auto Manager
I delt with [sensitive content hidden] and he guided me tru all my questions i had
PROSEasy to use auto manager products and easy support staffr
CONSI like everything about auto manager products