All Driftrock Reviews
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Simon
Verified reviewer
Online Media
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Tech that makes working in Facebook a BREEZE
Matt and team helped Savoo navigate Facebook in an easy, transparent and hugely value adding way. I recommend DriftRock for any business that knows there are big opportunities with Facebook, but don't have the right people/ resources internally - but even if you do the tech makes is so much easier to launch and iterate on campaigns. We're looking forward to seeing and experiencing how DriftRock develops.
PROSTechnology Similicity Control Service
CONSNo cons - honest....
Daniel
Entertainment, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
An advertising dream come true
I ran the team at Driftrock through the wringer to get all of my questions answered and our integrations set up properly. I know we are not their highest dollar client but I felt like it because they stuck with me through a process that took quite a long time to complete.
PROSI always wanted to be able to run more custom audiences but for a business of our scale, it was not feasible to download and upload massive lists to several accounts, everyday. Driftrock solved all of that and made it possible to run any ad to any audience I can think of.
CONSSynchs do fail somewhat regularly so if you're doing a synch every 3 hours, it can sometimes mess up your delivery. It is something to watch if you're running a time-sensitive campaign.
Jeff
Media Production, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
Absolute mess of a product with horrible support
I inherited them when my predecessor left, and I've been in the process of decoupling them from our programs so I can remove them entirely. The constant failures aren't worth the headaches even if the service was free!
PROSIt does what we need it to do... when it doesn't fail (which is at least once a month)
CONSConstant failures of syncing (which is what the entire purpose is). Support that's based in the UK, so there's at least a day lag from when I discover an issue and until someone actually responds (typically 2-3 days). And techs that then blame the issue on user-error when I haven't even logged into the platform for weeks.
sanu
Education Management, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
it is a marketing automation and customer engagement platform.
Driftrock is a powerful platform that can help businesses streamline their marketing and customer engagement efforts and drive growth.
PROSThe platform provides a visual map of the customer journey, which allows businesses to understand the touchpoints and interactions that customers have with their brand.With this information, businesses can then design and optimize their marketing campaigns to deliver a more relevant and effective customer experience.
CONSDriftrock is a paid platform and its pricing can be higher than other marketing automation solutions, which may not be affordable for all businesses, especially small and medium-sized businesses.users have reported that the platform can be complex and difficult to use, particularly for those who are new to marketing automation.
Ed
E-Learning, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy software with great support
We used DriftRock's platform to synch contacts between Infusionsoft (CRM) and our ad audiences. It helped us to show the right message to the right person at the right time dynamically. This allowed us to avoid manual uploads that are a static point in time.
CONSSometimes the authentication with our CRM would disconnect, but the support team proactively let me know and helped work with the CRM's API team to resolve the issue.
Mark
Real Estate, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great tool for creating audiences for Google Ads
Very good. The sales team wasn't too pushy. The free trial was exactly what I expected. Incredibly easy to set up.
PROSIt's super simple to set up. Within minutes I was able to start creating audiences in my Google ads account direct from my CRM. We have a tag based CRM, so we are able create a Google audience from anyone that completes a desired task on our site.
CONSIt got a little more expensive than we thought. We have a large database of contacts so as we started creating the audiences we saw the costs rise.
Reason for choosing Driftrock
Their integration with Google Ads
Richard
Verified reviewer
Internet
Used free trial
OVERALL RATING:
5
Reviewed March 2015
Great time saver
I manage Facebook ad spend for several clients as Rekrmend.com and I've used most of the Driftrock products for one or more of them. Custom audiences are a big part of that and at first I was constantly reminding people on the client side to upload the latest email list to use for targeting or excluding. The Custom Audience Sync app does that automatically.
PROSIt was easy to integrate, works fine and saves time, particularly if you would otherwise need to ask someone else to refresh the data for you. I've rarely needed support but when I did it was very swift.
CONSNone to speak of - I did have one client with a really old CRM system that made it hard to integrate but I think that would be the same with all 3rd party tools. More like I would advise the client to update the CRM...
Marina
Verified reviewer
Internet, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
The essential tool to increase your sales with quality leads
The ability to target specific audiences has been critical to achieving such strong results.
PROSThe platform uses accurate data and advanced segmentation to target the right audiences, which has allowed me to significantly increase my lead volume and improve my conversion rate.
CONSI would like to see a greater variety of integrations with other marketing tools.
Anonymous
201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
Driftrock for lead generation
What I like about Driftrock is their automation with our CRM and it has a flexible user interface that you can easily use. It really helps us to acquire and convert leads.
CONSSometimes the product fails in syncing with our CRM and you need to do it all over again to successfully sync it with the CRM.
Ed
Verified reviewer
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Great way to show the right message at the right time to your CRM contacts
I use DriftRock Flow to create audiences based on tags in Infusionsoft. It allows me to show the right message to the right audience at the right time (and create exclusion audiences). It works very well and the team at DR is extremely responsive and helpful. I would highly recommend DR.
PROSFast, easy to use, helpful/responsive customer support.
CONSNone. I don't have any complaints.
Chris
Computer Software, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great team and service
Adoptech is a SaaS company that helps other B2B SaaS companies increase sales . We highly recommend the Driftrock service for client acquisition.
PROSWe liked Automation with our CRM that captures granular user data, flexible UI , great support service, really helped us acquire and convert leads. Driftrrock made themselves available to us whenever we needed help
CONSI could not set it up myself at first, but their support staff were excellent, they have made user journey changes which has made the UI more intuitive
Dave
Graphic Design, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Tools To Sync Intercom Leads With Facebook Audiences
Driftrock is a great company to work with, they really care about their customers.
PROSThe automatic refresh of audiences every 3 hours.
CONSThe 10,000 record limit for audiences size.
Anonymous
1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Una buena alternativa para hacer crecer tus ventas
Ademas de tener multiples funciones utiles asociadas a integrar distintas audiencias, tiene esa gran ventaja de automatizar multiples procesos que en situaciones normales, requererian de cierto tiempo de realizar.
CONSNo me disgusta realmente nada de momento, cumple con su funcion.