Great!

search functionality is versatile and intuitive

The earlier versions of the product were a little difficult for me to use, but out of necessity I figured it out. The new version is more intuitive -- the kinks have been ironed out so to speak. And if you don't understand something their customer service is great (given time zone differences)

With most critical project information being exchanged through email, it was frustrating to not have all my project documentation in one place, or to have it trapped in someone's inbox. Manually saving email messages is time intensive and not sustainable. eFiler solved these problems by facilitating the filing of email correspondence (including attachments) in project folders so that they are available to all team members. Configurable file names (date, sender, subject, etc.) ensure consistency in naming email correspondence. Easy to use interface meant greater adoption for all team members. These core features coupled with configurable filing rules and a search facility made eFiler the robust solution I was looking for.

E-Filer solves the problem of having project documents and files in one place and e-mail correspondence blocked in people's inboxes. It facilitates keeping all project documents and files in a common place for other project members to share and access. Importantly, e-Filer eliminates the cumbersome manual saving of e-mails. Establishing rules further automates the filing. Built-in search facilitates the common task of searching for filed emails. Easy to set up locations to file messages, super easy message filing interface, recommended filing destinations (by keywords or frequently use) further make this app a "must have".

Search facility is excellent; however, initial set-up of indexes may take time if you have a significant number of documents.

Very good - excellent customer and problem response times.

Easy and quick to use once setup. This has been deployed throughout our company.

Outlook add-ins sometimes causes it to be disabled

eFiler was used as an interim system while moving to a different legal software, and it did the job magnificently. One of the best features, and indeed the one that makes me recommend it so thoroughly, is the customer support. We were responded to promptly and with attention that puts other IT support to shame. Our rep always answered our questions, no matter how stupid or repetitive, and was just a total pro.

Easy routing, easy integration, user-friendly, IT support

No difficulties that weren't easily fixed

eFiler has turned into a very important part of our business mainly to make sure it is easy for our staff to properly file emails by project on the appropriate network drives. It integrates seamlessly with Outlook and has never given us any issues. Sales and support experiences have been extremely positive.

We don't have any cons for our application