Great!

search functionality is versatile and intuitive

The earlier versions of the product were a little difficult for me to use, but out of necessity I figured it out. The new version is more intuitive -- the kinks have been ironed out so to speak. And if you don't understand something their customer service is great (given time zone differences)

With most critical project information being exchanged through email, it was frustrating to not have all my project documentation in one place, or to have it trapped in someone's inbox. Manually saving email messages is time intensive and not sustainable. eFiler solved these problems by facilitating the filing of email correspondence (including attachments) in project folders so that they are available to all team members. Configurable file names (date, sender, subject, etc.) ensure consistency in naming email correspondence. Easy to use interface meant greater adoption for all team members. These core features coupled with configurable filing rules and a search facility made eFiler the robust solution I was looking for.

E-Filer solves the problem of having project documents and files in one place and e-mail correspondence blocked in people's inboxes. It facilitates keeping all project documents and files in a common place for other project members to share and access. Importantly, e-Filer eliminates the cumbersome manual saving of e-mails. Establishing rules further automates the filing. Built-in search facilitates the common task of searching for filed emails. Easy to set up locations to file messages, super easy message filing interface, recommended filing destinations (by keywords or frequently use) further make this app a "must have".

Search facility is excellent; however, initial set-up of indexes may take time if you have a significant number of documents.

Very good - excellent customer and problem response times.

Easy and quick to use once setup. This has been deployed throughout our company.

Outlook add-ins sometimes causes it to be disabled

eFiler was used as an interim system while moving to a different legal software, and it did the job magnificently. One of the best features, and indeed the one that makes me recommend it so thoroughly, is the customer support. We were responded to promptly and with attention that puts other IT support to shame. Our rep always answered our questions, no matter how stupid or repetitive, and was just a total pro.

Easy routing, easy integration, user-friendly, IT support

No difficulties that weren't easily fixed

eFiler has turned into a very important part of our business mainly to make sure it is easy for our staff to properly file emails by project on the appropriate network drives. It integrates seamlessly with Outlook and has never given us any issues. Sales and support experiences have been extremely positive.

We don't have any cons for our application

Without a doubt has made my business as streamlined as it is today and the support is always on hand.

Having used the software for nearly 17 years, i couldn't be without it. The speed of filing and accuracy saves literally hours daily in administration. The software is easy to use but very powerful behind the scenes so it takes very little time to familiarise yourself with it.

Nothing, the software is truly outstanding

An excellent overall experience - our business would not run as smoothly as it does without eFiler

eFiler is really easy to use and has a great search facility. It is far better than email filing software I've used at some of the large corporates I've worked in. The customer service and support is also excellent with really quick support, help and response times

I really can't think of anything I least like about the software!

Excellent search engine to locate words/phrases/text dating back years, far simpler than manually reviewing

Ease of use, features and functionality, low cost product and excellent product support

Nothing, overall such a great product to use, I do not see any cons

The integration with the Outlook desktop application.

The product is node locked and requires contacting costumer support to make changes to licensing.

Excellent

Ease or being able to store every email, as someone who is pedantic about a paper trial this is vital!

Sometimes drops out, but always have support quickly on hand.

We bought eFiler because we were looking for something that would help us to file emails and have them with other documents in our network and cloud storage but make it look like they're still in Outlook - basically a replacement for Public Folders. We find eFiler easy to use, easy to set up and it means we just browse to a folder with the search tool to find stuff we would have had to ask for before. It would be nice to have mobile search rather than just mobile filing but we have had good customer service and users "get" it. Easy to use, good value, highly recommended.