All Elastic Email Reviews
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Daniel
Verified reviewer
Writing and Editing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Elastic Email is a solid deal in terms of functionality and ease of use
Elastic Email is quite versatile in terms of being able to build a marketing and communication infrastructure with customers and potential customers. On top of that, they way setup their portals really helps my business stay as best as possible in compliance for email marketing.
CONSWe wish there were more ways that were automated that helped us keep our emails leads from becoming stale. Elastic Email does much better in this regard than MailChimp, but its still so easy to make errors that cause a long-term lowering of the reputation score. I wish there more explicit and better ways to automate this so as not to hurt the long-term IP reputation.
Vendor Response
Hello Daniel, Thank you for your comment! We appreciate all feedback we receive. Could you please reach out to us at support@elasticemail.com and tell us more about the things you mentioned as "Cons"? Our Customer Success team would love to take a look at this and try to help you get the best experience possible. Thanks in advance!
Replied February 2019
James
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great value for transactional email
The API is very easy to use and the price is cheaper than the majority of competing transactional email providers. Whenever I ran into deliverability issues I found the support to very helpful in debugging the issue. I also find the analytics that show the status and content of sent emails really useful.
CONSWhile the pricing is very competitive it would be nice if webhooks were included in the standard Email API plan, particularly for bounce notifications which you can receive via email but this is harder to automate. For my use case I don't the other features of the pro plan, just the webhooks, so it's hard to justify the cost.
Reasons for switching to Elastic Email
Significantly cheaper for transactional email
Vendor Response
Hi James, thanks for such a positive review! We're glad to hear you find our API easy to use and the price competetitive. We're happy the features of our products are useful, and we'll take all the feedback into consideration.
Replied November 2022
Daniel
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2022
Elastic Email isn't What they Pretend to be
My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty
PROSAt first, I liked the ability to cold email. But then, it stopped working.
CONSElastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue.
Reason for choosing Elastic Email
We didn't we started using MailJet and Maailerlite and we cancelled all subscriptions to Elastic Email after a data breach that cost us $2500, and they assumed no responsibility. This company is bad, don't use them.
Reasons for switching to Elastic Email
At the time, Elastic Email looked more forgiving to sending cold emails, then it got worse. The number of emailable contact began to decrease and the monthly increased. The customer support and tech support are awful to deal with,
Vendor Response
Hi Daniel, we're sorry to hear you had such a bad experience with us. As for cold mailing, our terms and conditions prohibit sending such emails, and every user has to agree with it before using our services. Recently, we have been taking several measures to not only improve the quality of email delivery but also to limit prohibited content on our platform. I would also emphasize that the rankings available on the Internet, as well as our CSAT (avg 87%), indicate that we enjoy good quality customer support. We are sorry for your experience, however, we believe that the actions we took were justified and explained.
Replied November 2022
Masud
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Managing Email Campaigns Made Easy With Elastic Email
I like the ease of email campaign management It comes with seamless engagement tracking features The software comes with lots of contact listing and management features
CONSWith Elastic Email, we have not had serious problems
Vendor Response
Hi Masud, thank you for your kind review. We're happy to hear you're satisfied with our services, and you find our platform useful and user-friendly.
Replied January 2024
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Email Service Provider Elastic
We have several email accounts here and have had great success.
PROSCustomer service is TOP NOTCH. Flexible system helps to maximize results and the pricing is good.
CONSThat I have to monitor (delete) some of our contacts from time to time to keep costs down.
Reason for choosing Elastic Email
We use or have used all of these and more and Elastic Email is the best.
Vendor Response
Hello there, thank you for such nice words! It is great to hear that you are highly satisfied with our services and you stick with us even though you have experienced many other email service providers. We promise that we will continue to do our best!
Replied August 2022
James
Management Consulting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Does the job, gets your email into email boxes but lacks some important features
Good, OK value for the money, needs to add some features like email recipient time zone delivery capability to be a top choice.
PROSWe set it up and have used it with little intervention or problem for years.
CONSIt does not have a way to deliver emails at a specific time based on the recipient's time zone.
Reason for choosing Elastic Email
Easy of interfacing, our software had it built in.
Vendor Response
Hi James, thank you for such kind words! We are happy to hear that you are satisfied with our services. As for email delivery based on the recipient's time zone the feature we now have is send-time optimization which sends your campaign to each contacts optimal open time over the next 24 hours. But, we're constantly improving our platform, so we'll take your feedback into consideration.
Replied November 2022
Collis
Internet, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed September 2023
My experience using Elastic Email
The overall experience was neutral.
PROSI liked that its sign-up process wasn't complicated and its platform's user-friendliness was decent.
CONSI found that the email deliverability was rather slow, so it took a long time for the mail to reach its destination.
Reasons for switching to Elastic Email
Deliverability
Vendor Response
Hi Collis, thank you for your review. we're glad you find our platform user-friendly, and we're sorry to hear you faced email delivery issues. Email deliverability is rather a complex phenomenon and a lot of factors may influence it. If you want us to analyze and improve your delivery situation, please do not hesitate to contact our customer support team at support@elasticemail.com
Replied December 2023
Antoine
Construction, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2021
Good software for the price
Elastic email is a fairly good software, if I can dig out how I can add custom fields into emails, I would appreciate way more my experience.
PROSThe software is really inexpensive compare to other ones out there. Tracking and dashboards are really easy to use and have a lot of information
CONSI could not found the place to input custom fields on the contact or put personalize fields into the email, I am only able to add standard fields into them. I don't know how reputation is calculated, but you can drop really easily which will cause further problem when sending emails.
Reason for choosing Elastic Email
The price
Vendor Response
Hello Antoine! Thank you for your review. We've read it carefully and we sent your thoughts on custom fields and reputation to our Product team. Thanks to reviews like yours we're able to improve our service and provide our customers with the best experience possible which is our main goal. Many thanks Antoine!
Replied March 2021
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed February 2023
Not my favourite email campaign management software
I tried Elastic Email for almost 1 year and it sends email if this is the main concern
CONSa lot of things: it was a mess to manage campaigns using its API. Not good communication through the API for bounced emails and also opening was not accurate. After a while I started to use AWS SES. Perfect API integration
Vendor Response
We're sorry to hear you had such a bad experience with our services. We always make every effort to ensure excellent email deliverability, but it is a complex issues and a lot of factors may affect it. We're sorry you decided to say goodbye and moved to other provider, because we're sure our customer support team would help you with your delivery issues. Nevertheless, we hope to see you again in the future!
Replied March 2023
Emmanuel
Used free trial
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2017
A straight forward product for email marketing
Elastic email is a straight forward product for email marketing. Can't find any new exciting features. The email templates available are straight forward and limited. Flexibility is a problem. Sending follow up email campaigns is an issue that needs to be addressed. Customer support is not great.
Vendor Response
Hi, Thank you very much for your feedback. A lot of time has passed since 2017th. and we have gone a long way since then. Customer Support is now bigger, better trained, and more customer-focused. The average response time is below 40 minutes. We have implemented many new features, such as automation, landing page creator, improved the existing ones and listened to our customers to make them more intuitive and useful in everyday work. Please feel free to check on us again. You might be surprised how much has changed.
Replied May 2020
Irfanudeen
Verified reviewer
E-Learning, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2022
Cost effective Email marketing platform
I like the features of Elastic Email even though they are very limited in field inputs, and functions. I enjoy more of its benefits than actually what I paid for it. I looked for a simple email marketing tool with less marketing gimmicks or simple solid contents under economy price range, and Elastic Email fulfilled all my requirements.
PROSThe most important USP of Elastic Email is its cost factor, very cheap compare to any email marketing plkatform in the market, evcen they provide trail version also. As a email marketing tool it justifies its function with satisfying features, and neatly laid out menu. All features are there, but with limited standards.
CONSThis is not the best choice for those who wants highly customizied, various dynamic contents, number of design template varients, high input fields for making the campign close to target audience. The customer care service is also not that much impressive, getting delayed responses at most of the time.
Vendor Response
Hello Irfanudeen, thank you for your review. We are happy to hear that our platform fulfilled all your requirements. We also sent your entire feedback to our Product team so they can have a look at what else we can add. Thank you for choosing Elastic Email!
Replied March 2022