GetResponse Software


 

GetResponse is a cloud-based marketing tool that allows users to connect with their customers through email and create landing pages. It caters primarily to small businesses, bloggers and marketing agencies.

GetResponse provides an email creator that helps users draft emails without any prior knowledge of programming. This module contains templates for sending emails and images for supporting design requirements.

Get Response's Inbox Preview feature displays how emails appear. A/B testing enables users to test the effectiveness of a campaign by optimizing elements such as subject line and the best time to send. GetResponse follows a responsive design approach, the appearance of emails can change according to the device display. The solution’s List Booster feature can import contacts from hard disks and mail clients such as Gmail, Magento, Salesforce and Highrise. It also implements an auto-respond module, which can send birthday emails and customized offers. Pricing is per month. Support is offered via chat, email and tutorials.

 

GetResponse - Automation
 
  • GetResponse - Automation
    Automation
  • GetResponse - Auto-responders
    Auto-responders
  • GetResponse - CRM
    CRM
  • GetResponse - Dashboard
    Dashboard
  • GetResponse - Landing pages
    Landing pages
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

139 Reviews of GetResponse

 

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Software Advice Reviews (20)
More Reviews (119)

Showing 1-20 of 20

Allison from Moon Juice
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

GetResponse earns the interest of the people.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GetResponse is quick to process each of the subscriptions, what I like most about this platform is that the prices are extremely low, lower than any other company, and this actually earns the trust and interest of many people and companies .

Cons

The problem with GetResponse is that in many cases, the campaigns are no longer online and almost nobody can access them, that is more than half an hour without being able to access, I think this is a platform error and I would like to have it fixed .

Review Source
 
 

Allison from Lazard
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

GetResponse, emails at the right time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has benefited me in such a way that I have been able to establish a better correspondence in each email sent, this way I have been attending each client better and sending the necessary information, in the correct time.

Pros

The great thing about GetResponse is the fast reception of Emails to all the subscribers to whom each email is sent, the truth is that the reception is processed in a matter of seconds each client has the email in his Email, the truth is that I am very proud of So good features that I've been getting from GetResponse.

Cons

The problem of GetResponse is basically the support, I sent a couple of questions a while ago, about 3 months, and the customer service is not so pleasant, because if you do not understand what they are trying to say, you They respond with rudeness and even treat you badly.

Review Source
 
 

Stephen from Stephen Taylor & Associates Ltd.
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great All Purpose Newsletter/Email Marketer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GetResponse is helping me move to a new level of service. Once you get the hang of it, it provides so many basic and advanced features. In particular, I like the visual presentation of the autoresponder. The support resources are second to none.

Cons

There is a fairly steep learning curve. Some support can be a bit 'testy' if you ask basic questions. Others are fantastic.

Review Source
 
 

Marielvis from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Excellent way to cover Email Marketing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I benefited GetResponse because unlike other platforms, this has given me a better comfort to have Email Marketing within my company, the stay within this platform is a more advanced stay.

Pros

I like that GetResponse is a software that has nothing complex, that all its functions, absolutely all, are easy to use and have no risk of something going wrong in the configuration of Email Marketing.

Cons

It is not good that GetResponse has such bad customer service, this affects recurrently in the use that is given, since it would not be comfortable to be configuring the platform, and that has a poor support to address the customer's doubts.

Review Source
 
 

Paula from Starbucks
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Campaigns with better supervision.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GetResponse is a program that with the exact instructions, you can achieve job stability in the area of ​​Email Marketing. However, I do not recommend using it without studying its functions. Currently it benefits my company, offering the way to supervise the campaigns carried out at all times.

Pros

The special thing that GetResponse has, are the constant updates it makes on the platform with the sole purpose of pleasing the customer. Recently added functions such as: monitor campaigns from the mobile device, something that is very important in any company.

Cons

The weak point that GetResponse has is customer support, although constant updates are made, the support takes more than 3 days to answer a question, something that is very annoying at all times.

Review Source
 
 

Maykol from Charleys Philly Steaks
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

The automation and good ease of GetResponse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from the use that I am giving to GetResponse because I have had more automation in my company, I have achieved that the workers in the Marketing area work less for the automation of GetResponse.

Pros

I like GetResponse because it is a platform where you do not need to read instructions, it is one of the few marketing platforms that are easy to use, because here you can adapt services too quickly.

Cons

I have not had complaints about the services offered by GetResponse, and I hope it continues like this for a long time as I see that it is a stable platform capable of completely satisfying the client.

Review Source
 
 

Annie from Oracle
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

I like the results that are currently giving me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from the use of GetResponse because I have managed to stabilize very well the Emails that I send constantly, in this way, I have been able to immediately contact each client.

Pros

I am pleased that GetResponse is a software with a quite innovative design, with colors that really please and give life to the platform, make it much more reliable and secure with respect to the stored data.

Cons

I do not like that GetResponse has such high prices, however, I consider that it does not have other errors, it is a very automated software and the only negative detail that I see is that of the high prices it has.

Review Source
 
 

Tom from Solaray Energy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I moved from Mailchimp and love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the features of GetResponse, including webinars, email automation, smart lists and even landing pages. It is a real step up from Mailchimp and I am getting great value out of it in my inbound marketing. The price is also fantastic.

Cons

I would say the only con is that you would want to have all of the features, which obviously aren't included in the cheaper plans. You will need to budget (depending on your list size) to get the best value.

Review Source
 
 

Chense from Chevrolet
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

The presentation of campaigns in GetResponse is much more varied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its use has benefited me entrepreneurially, since I have managed to bring Email Marketing to another form of work, make it much safer and achieve campaigns with a better design and presentation.

Pros

I like the GetResponse interface more than anything, since it organizes very well each of the functions it has, it is worth mentioning that it also has very innovative functions that complement an advertising campaign.

Review Source
 
 

Angelica from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Automation is very expensive at GetResponse and I would like it to be more accessible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The use of GetResponse has benefited me greatly in my company, since I have managed to send sales letters, inform about our products, deliver free manuals, send newsletters or newscasts, welcome new subscribers.

Pros

What I like most about GetResponse is that it allows you to create mailing lists of visitors to your blog, website or business, helping you to develop solid relationships with them through email.

Cons

The problem with GetResponse, is the price, in this way, having an automation of GetResponse, it turns out to be something very expensive, and I would like it to be something cheaper and accessible for most people.

Review Source
 
 

Angelica from Habersham Bank
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Automated mail is the most beneficial factor of GetResponse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from the use of GetResponse because I have managed to have a good connection with the subscribers of my emails, and thus send them much more followed and automated emails in my company.

Pros

What I like most about GetResponse is the design it has, I really feel very comfortable using GetResponse in my company because it gives me the best quality and comfort possible.

Cons

I do not like that GetResponse has such high prices, but on the other hand, I do not have any other complaints about this platform, since at a certain point, it has fulfilled most expectations.

Review Source
 
 

Luisana from Poá Parfum
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Excellent achievements with accessibility from various devices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited a lot from the use of GetResponse, since before I had many problems sending consecutive emails and in an instant way. In my company it has been very necessary to send emails quickly, and with GetResponse I have achieved it.

Pros

What I like most about GetResponse is the excellent way in which you can work from any device and carry out a campaign using a simple mobile phone, it is very practical software.

Cons

I do not like that GetResponse has such high prices, obviously its functions make it quite expensive software, but I would like some prices to go down some plans for better accessibility when buying plans.

Review Source
 
 

Luisana from Jaco Electronics
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Excellent automation, almost everything GetResponse does.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from the use of GetResponse in my company, since we have many people who have subscribed to our emails, and we do it automatically and instantaneously, the sending.

Pros

I really like the design that GetResponse has, this has totally increased my interest in making an advertising campaign, since it makes it more fun and more comfortable.

Cons

I do not like that GetResponse emails take so long to arrive, as many customers have told me, they do not immediately receive the information I send by this means.

Review Source
 
 

Vigney from Poá Parfum
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Nice speed in campaigns and very easy create GetResponse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GetResponse has been a program of very good advances, and has brought excellent benefits to my company, since each client interested in our services, receives an Email instantly when they enter my campaign.

Pros

What I like most about GetResponse is the speed with which this software is handled, when carrying out a campaign, it can be done in a matter of minutes, and send immediate answers to each person who registers with his mail in the campaign, the reception of the sent mail is almost immediate.

Cons

I do not like the GetResponse App for mobile phones, because in this application you can only see results of a campaign and modify small adjustments, but you can not create a campaign, I would like this function to be implemented in this application, for a best experience

Review Source
 
 

Jillian from RIEGL USA
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

GetReponse: Get No Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't use them if you need email marketing to sync to SalesForce.

Pros

Their emails went over well with our customers but that really may be the most complementary statement that I can make about this company.

Cons

UGH. Their SalesForce integration DOES NOT WORK AT ALL. It is also run by a third party that you are not allowed to speak to so you can't communicate to fix it. When we brought us this concern to them, we were told we just had to wait it out. That was MONTHS so we moved on to better software.

Review Source
 
 

Katherine from Ryder System
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Quite reliable platform GetResponse.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GetResponse has helped me a lot in my company, because I have been able to create quite simple campaigns in a matter of minutes, send information about registrations, purchases of my company's products and much more, just by providing an Email.

Pros

GetResponse is a quite reliable platform, what I like most about this platform is the ease with which you can create an advertising campaign, just with a few simple steps of adding a design and adding the desired text, you will have the campaign ready , the rest does GetResponse automatically!

Cons

I do not like GetResponse for Anroi, I think it's a version too outdated and lacks a lot of renewal and more current versions of the web, I would like the creators of GetResponse to dedicate themselves more to improving the App for a better stay.

Review Source
 
 

Charles from Soundview Communications
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good Software and easy setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support was pretty responsive and we were up pretty quickly with our complex setup.

Pros

Easy Setup, just a small amount of DNS to setup, but they handle all the white labeling etc. The software was pretty easy to use and the API was pretty full featured.

Cons

We didn't have as good open rates that we used to have with a different provider. Also the API for the work flows needs a few more calls and perhaps a webhook.

Review Source
 
 

David from Matchbook Creative
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

The simplest and most successful email marketing platform I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

An automation platform to GetResponse. Just one email yielded a 60% open rate with 2 qualified leads for a small list.

Pros

easy-to-use templates, drag and drop editing, one-click image upload, easy list import, list cleanliness checker, FREE CRM

Cons

There isn't really much that I don't like about GetResponse. Granted, it does have drip functionality with email logic, and it may not be advanced enough for certain industries/sales tactics, but I think it would be difficult to find someone in need of a solid email marketing platform that wouldn't benefit from it in some way.

 
 

Juliene from Green Traveler
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great service and easy to use product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using GetResponse for a while now and so far so good. I wish the landing pages were a little easier to make look awesome, but that is my only complaint. Customer Service is stellar.

Pros

Great customer service.

Cons

Landing Pages always give me a hard time making them look cool.

 
 

John from Reinvention Group LLC
Specialty: Education

April 2016

April 2016

Great email service provider for solo/small business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a solopreneur, GetResponse delivers what I need at an acceptable price point, and provides responsive service. The HTML email builder is easy to use, drag-and-drop, and comes with many usable designs.

Likes Least

I'm not in love with the basic interface, which is OK, but clunky. While the API is available, few other providers seem to integrate with the system - unlike Mailchimp or Aweber, which seem to integrate with everybody.

Recommendations

In its current iteration, GetResponse is very competitive product for what it provides. I understand that they are about to launch an upgrade to their service which would compete with ActiveCampaign. This could be a very welcome evolution.

 
 
 
Showing 1-20 of 119

Gerald from Complete Desktop Support
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Why I like GetResponse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very fast and easy to use especially for the newbie in Internet Marketing

Cons

There was nothing I didn't like. That's why I am using this service

Review Source: Capterra
 

Sharella from Earn Easy Commission
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Get response is one of the best autoresponders !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was fun and very easy and simple!

Pros

The landing pages are great and the courses are very helpful.

Cons

I wish there were more options to choose in making landing pages.

Review Source: Capterra
 


October 2018

October 2018

Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the free teaching videos that explain everything you need to know very clearly especially for a newbie like me.
I like the reminders of helping you to create things that you need for your business such as lists, newsletters and how you already have templates that can help you create your own unique marketing brand

Cons

I think the thing I least like is not having more explicit menu and a more obvious help link to different aspects of the software

Review Source: Capterra
 

Derrone from Trade Winds Citrus
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Get Response One of The Best Tool For Internet Marketers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a rewarding experience thus far. I honestly have no reservation in recommending this product to others. Check out their free 30 day trial below also receive $30 on your first paid month

Pros

30 days free trial is amazing you can literally make the money with this program to pay for the first month subscription before spending a dollar.

It has all the tools an internet marketer could need. Contacts management and automation is really in my opinion second to none.

Cons

Not too in love with their landing pages

Review Source: Capterra
 

Gabriel de from self employed
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

The worst tool i've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i'm just using because of the lower price

Pros

nothing, all features are terrible to use, hard, and nonsense

Cons

e-mail marketing tool, completely confusing to use and old dated

Review Source: Capterra
 

Justin from DemandGen
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great email marketing tool for small businesses

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

GetResponse makes it easy to setup and launch email campaigns and manage subscriber lists and contacts. Lots of templates make it easy for those with limited technical skills.

Cons

You get what you pay for. GetResponse if very affordable but might not always be very reliable when it comes to building emails that are responsive.

Review Source: Capterra
 

Henry from Lets talk matters finance
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

GetResponse review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is the best marketing companion you will ever have.

Pros

The automation feature is on point and has saved me many hours of work.

Cons

The help manuals are still a little bit difficult to navigate. When you search for something specific, it takes you to a general page related to your search.

Review Source: Capterra
 


October 2018

October 2018

Waste of time every week

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I migrated to this software, so it can be easy to manage. Wrong decision.

Pros

Easy to buy. But this is the only advantage I noticed and not really unique.

Cons

- web editor destroys your content every time, You must be extremely careful - I am wasting hours to prepare newsletters
- import is constantly rejected. There are adresses blocked to add even if I have use permission on paper
- database import - if You have some adresses invalid, the whole import is rejected with no error code. Helpline redirects Your complain to misterious AUDIT DEPARTMENT and You loose every import 2-3 days to identify the reason
- overall suport - they cannot help You in anything. If You have issues with their software You must live with it

Review Source: Capterra
 

Maria from Likora Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy and intuitive work with GetResponse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autoresponders, automation, easy use and intuitive interface; very good support - helping database, as well as live online support.

Cons

Doesn't allow work in more than one window; slowly loading forms on my sites;

Review Source: Capterra
 


October 2018

October 2018

Appreciation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As narrated above, having more contacts, the more the incentives

Pros

i found you are so powerful in enabling your customers to reach a considerable number of e-mail, thus giving a chance of more campaign and winnings of course.

Cons

Kindly enable my dashboard to reach my contacts in google, facebook, instagram,skype,you tube and gmail accounts, and of course Help me to know the exact place for inserting the promotional links from JVZOO affiliates

Review Source: Capterra
 

Alex from Allamayn Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

They're a constant disappointment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They were a great company and a great service. They still are somehow. I believe the vision of this company is still great. But the execution is poor, to be honest.
The reason I talk about them as a company is that your email marketing provider is SO CLOSE AND PERSONAL with your business, once you know how to use it and make it your primary way of generating sales. It's becomes crucial to be able to rely on them.
I hope they get better.

Pros

Good value for money. Good ideas from management (I suppose), good choice of features.

Cons

- Poor execution of new features

- Poor user interface

- VERY POOR transitions between versions of the platform: features break, processes you build might break as well

- Poor coding and testing: if you use it professionally, you know that you can't rely on it. (ex: draft emails break, email templates break, fonts break, text size break, etc... they work at first then break for some reason)

- VERY BAD when it comes to RESPONSIVE emails.

- HORRIBLE customer service: they're all NON-Native English Speakers and don't understand what you tell them - unless it's a SUPER BEGINNER question. They just don't get it. They assume every customer they have is a newbie or a grandma who has never sent any newsletter. It's very frustrating.

- And... unclear fees when it comes to upgrading/downgrading your account. It's a game of chess to understand WHY you're getting charged some amount to upgrade.

Review Source: Capterra
 

Andrea from Andrea Ridolfi - Web Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

some important features are missing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support


Pretty good but as I said up to a certain level. For more professional uses I'm thinking of changing software

Pros


The best thing about this software is the ease of use. Even for those who are not very experienced, they have the possibility to use a good professional software for sending emails

Cons

When using these types of software at a more professional level, I believe it is essential to have detailed analyzes possibly on a single page of a contact's activity. Instead on this software, many data must be recovered from different points and in some cases are completely missing. Basically we send emails to customers and what we want to know for each customer is what and when we sent an email, such as (newsletter, autoresponder ...) of these were opened and linked. Everything should be available in the contact panel. At the moment instead I find only the emails that have been opened and for I am forced to go to find the other data "around" for the software.
Also, some features are not as intuitive. Why can not I select contacts from a list and bring them all on the same day as the autoresponder with a simple click? To do this I have to select the contacts move them to the same starting list (??) and assign them one day to the autoresponder. Cases like these there are many.
Statistical issue. When I want to see who has opened or who has not opened a specific mail from the statistics I have very few possibilities to use these two lists directly from the statistics section.

Review Source: Capterra
 

Anita from Publishing
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Frustrated and Stressed!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The newsletter is easy to format once I can get to it.

Cons

This is one of the least user-friendly websites I have ever encountered. I can't believe how long it takes me to find what I need and make it work. I can't make changes without way too much time and stress. The emails are going out with my personal address at the bottom and I can find no way to fix it. It took me two hours to figure out how to actually access a draft of my last newsletter so I could use it as a template.

Review Source: Capterra
 

Mary from Curvebreakers Test Prep
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Disappointed by GetResponse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The CRM helped us track leads that were falling through cracks, but we have found other solutions outside GetResponse.

Pros

The drag & drop CRM feature that connects with automation

Cons

Everything else.
- To add test addresses for campaigns, you must add them as a sender address to the account. Fortunately, I work for a small company, but for a large company, this is insane.
- You cannot use your email address to as a log in to any other account - even if that account has been removed. I had created a demo in my work email address, then my boss created the account once we approved it, but then I had to use a different email address since I had already created a demo account. What a headache.
- Trying to decipher between total clicks & unique clicks is very difficult. You are not able to see how many times a contact clicked on a link.
- They don't allow you to see how has bounced, and they make it difficult to pull your suppression list, citing GDPR compliance. They are the data processor, not the data controller, and should allow people to export their suppressions in order to make sure they are in line with GDPR and CAN-SPAM laws.
- The campaign editor has no html button for specific elements. You are only able to see the HTML for the entire campaign.

Review Source: Capterra
 

geoff from World of Alternatives Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Disappointed after 10 years as a customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great to begin with - 10 years ago - way better than the competition . Now an absolute shambles - only interested in getting new business - apparently no interest in looking after existing and loyal customers

Pros

Really not a lot now - I really cant think of any pro at all

Cons

Autoresponders not working properly, Stats not working properly, Unable to remove unopens accurately, Servers slow, and above all the customer support is now totally useless

Review Source: Capterra
 

Elzbieta from BIELIZNA ESPOL
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

useful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

quite simple and intuitive, no need for technical skills

Cons

could have more fancy "gadgets" like social media bottoms, more special fonts, emoticons etc.

Review Source: Capterra
 

Michael from Easy1up
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Good platform - but needs to be more user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I signed yup to replace both AWeber and ClickFunnels. I am just totally frustrated that you refuse to give me the reasons why an email list import is rejected.

In my opinion, you are too busy 'playing God' and have failed to put yourselves in the position of the user.

Pros

Comprehensive and functional at a reasonable price.

Cons

Importing lists being rejected - without identifying the problem items.

Review Source: Capterra
 


October 2018

October 2018

Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exceptional

Pros

Ease of use. Very user friendly. Even a secondary grade student can catch on to the automation workflows.

Cons

I did not find anything I did not like with the software

Review Source: Capterra
 

Mike from The Wealthy Boomers
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Covers the basics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall good. But considering lower cost options.

Pros

It has most features you need to set up a list and emails them via autoresponder or newsletter.

Cons

Editor does not spell check. The reporting tool is a bit complicated to use. The editor does not automatically create the plain text version. You cannot easily cloan a letter series over to another campaign.

Review Source: Capterra
 

Dave from digital marketing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Great Platform!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Great!

Pros

Once you understand the UI it's simple to do whatever you want with your lists

Cons

Nothing. Easy import/export everything was simple to use.

Review Source: Capterra
 
 
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