All Marsello Reviews
1-25 of 101 Reviews
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Bill
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Wild Pear Kitchen can't imagine doing business with out Marsello
Traditional Hospitality businesses actually know very little about their customers buying habits and have no ability to, with Marcello the insights are incredibly powerful, and the loyalty that is created thru rewards is a game changer
PROSIt's hard to pinpoint any one feature that's better than the other the longer it's in place the more powerful it becomes for our business, we can't imagine not using Marsello in our Hospo business now
CONSI would like to see some additional tools with regard to list management top of mind is a filter for Duplicate accounts (name wise) also it would be good to be able to sort new signups and be able to show more than 50 rows at a time 100 would be betterThere is a grey area around implementing and accessing the online widget
Reason for choosing Marsello
I have used this software before and found it to work really well with Kounta lightspeed
Sierra
Retail, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
ALL in ONE APP, MUST HAVE APP!
Overall, this is my most use app since ive started this journey back in 2018. Ive managed to use this app for all my marketing. I will continue to use the email marketing campaigne, loyalty points, and enjoying seeing the growth in my report. Apprieciate the work you folks put in to help businesses like mine.
PROSWhen i first started with this app, it took a hot minute to figure out where things are. Only because they offer so many options, from loyalty rewards, email marketing, points, and etc. I use all these features to help improve all my marketing stratagies. Definitly my most used app and feature ive came across since.
CONSIm still trying to figure out all the options this company has to offer. But i did come across a few bumps in the road on this topic. I would like to narrow down a group of emails/locations to certain clients, which i cant do. I also would like to custumize my email with sizing choice in Headline logo, or GIFs.
Brendon
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Beware, service support is zero
Very very poor
PROSThis use to be an excellent product, but now it fails constantly, annoys customers and does nothing to enhance our business.Beware the lack of support
CONSSupport is pathetic, the product does no longer work
Reasons for switching to Marsello
Email and loyalty
Walt
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
A great all round marketing tool
Great. Excellent customer support as well. With one on one support when I need it.
PROSThe loyalty programme is great. It also does really well in tying together our bricks and mortar and ecommerce offerings.
CONSProbably the reporting. Could be more customizable, but still pretty good.
Reason for choosing Marsello
The integration of the loyalty offerings was my primary driver. But I also realized I could stop using MailChimp and get the same, if not better, outcomes. So lots of extras.
Brian
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Promotional Programme
Customers particularly enjoy getting a birthday present.
PROSIt is an easy to use and relatively cheap way of encouraging customers to return.
CONSSometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.
Vendor Response
Thanks for your feedback Brian. While I totally understand your "cons" section. I'm glad to say we're integrated now with Kounta and working with your sites to rollover to the integrated version which will prevent this :). Rory Moss, GM
Replied March 2019
Roger
Health, Wellness and Fitness, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2024
A digital card rather than having to repeatedly giving an email address would be better
Other than noting above it's been a good experience
PROSGetting a price reduction after accumulating points
CONSThe need to give email address each purchase
Nik
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Good software
easy to use, and help customers with , ordering new goody cards as well
CONSthe tablets when they would not charge correctly, or the wifi crashed
Vendor Response
Thanks for the positive review Nik. We really value your feedback. We agree, tablets can be a pain especially with WiFi. Unfortunately, like most things nowadays, once WiFi fails or goes down, there will always be issues with hardware. The charging issues are usually related to charging via USB port through you POS. Please make sure this is plugged into the wall using the recommended charger.
Replied January 2019
Eddie
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
useful & helpful. not just a reward programme but a channel to customers' voice
very useful & smart. it does its job by itself, does not need too much care.
PROScustomers' feedback function let me know if they are happy with our service.
CONSnone so far. i was trying to change the rewards but could not access, web page says loading forever.
Vendor Response
Thanks so much for your continued support Eddie. We're glad you're still enjoying the use of the programme. The pages you're referring are most likely user privileges which head office had set up.
Replied March 2019
Liz
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Hassle-free loyalty card
Goody card takes care of all my loyalty card customers and is recognizable to people
PROSEasy to use for the customer, lots of functionality for the retailer
CONSI don't have time to use all of the great functions and ideas that it comes with
Vendor Response
Thanks Liz! You've been an avid user and we're glad you've been with us since the start. Thanks for the positive review! Kind regards, Rory Moss Marketing Manager
Replied September 2018
Scott
Verified reviewer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2018
Goody review
Getting customers back in the door
PROSThe ability to have customers coming back and using it
CONSThe overall cost of the software didn't justify the amount we made from Goody
Vendor Response
Thanks for the honest feedback Scott. We'll be getting in touch directly. Your pricing plan was based on the highest consumption usage, with hardware included. We now have a lower price point for loyalty only stores that require less hardware. We'll get in touch directly to better understand what we could have done better. Thanks for your feedback.
Replied September 2018
Aimee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2018
I really like the concept but someone may come in store and spend .
Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore
CONSThat it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.
Vendor Response
Hi Aimee, thanks so much for reviewing us. You'll be glad to know we actually do support the amount of dollars spent. This is just a set up change to each instance of Goody. We support nights stayed, dollars spent and check-in. Let us know how we can help turn this into a 5 star review - as we're always looking to improve! Thanks so much! Rory from Goody
Replied April 2018
Chris
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
Very happy
It is helping us to communicate regularly with our customers
PROSIt is very easy for the customer and our sales team to us it
CONSYou get the most out of it your team puts 100% into it
Vendor Response
Thanks for your review Chris, we really value this feedback and we'll be sharing it with the team. Like you say, "you get the most out of it when your team places a 100% into it". Good retailers as yourself understand the importance of customer loyalty and staff training certainly helps. Thanks for your support and we'll be making progress to make the product better for you over the next year. Kind regards, Rory Moss Marketing Manager
Replied January 2019
Vishal
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Value of product
It's easy to use and helps to retain the customer database.
CONSWould be more efficient if connect to till.
Vendor Response
Hi Vishal, thanks so much for your positive review. We're actively working on our POS integrations. Unfortunately, legacy POS systems are harder for us to integrate with, but as we say, we're working on solutions.
Replied February 2019
Ross
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Goody Rewards just works
Friendly, Local & responsive to queries.
PROSCustomer interface & back office software.
CONSNot applicable. All worked better than my expectations.
Vendor Response
Thanks for the positive review Ross. We're always working hard to improve our software and loyalty platform. We're glad you've enjoyed it to date and will continue to improve based on customer feedback. Let us know if we can help with anything further for your stores. Regards, Rory Moss, GM
Replied March 2019
Carine
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Goody is great!
Goody has been great in the feedback forms of finding out what clients truly feel about your business and what you can improve on.
PROSThe time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!
CONSI haven’t found anything so far that I least like about this software.
Vendor Response
Thanks so much for your positive review Carine. We really value your opinion and it's great to have you on board. If there is anything we can do to make your customers experience and exceptional one, please don't hesitate to let me know. Thanks, Rory Moss, GM
Replied March 2019
Kathy-Lee
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Good Stuff so far
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
PROSNew to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
CONSStill having issues with our receipts printing. However they say that they are underway in fixing this :)
Vendor Response
Thanks so much for the positive review Kathy - yes we¿re still making some minor quality improvements to receipt printing but this will be fixed shortly. Let us know if you need any further help and don¿t by shy to call in. Yet again thanks for the review and we hope your customers enjoy using their card :). Goody Team.
Replied September 2018
Vanessa
Broadcast Media, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2020
Goody's worth it
Great notifications through email which tie in when your card is swiped. Really easy.
PROSThat it is a national customer rewards scheme rather than just local.
CONSThere is nothing that I don't like about Goody.
Reasons for switching to Marsello
Because the business that I got my daily coffee from changed to Goody.
Camille
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Easy to use
Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.
PROSI liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.
CONSPossibly the minimum discount to be featured on the app, but other than that no complaints.
Vendor Response
Thanks so much for the positive review Camille and we hope you enjoy using it. We'll look into your minimum discount requirements. All the best, Rory Moss Marketing Manager
Replied September 2018
Joseph
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Marketing Program works great with VEND!
Repeat customers, voucher system is excellent.
PROSGood overall system, integrated with VEND super easily
CONSAm happy i dont really have many complaints
Emma
Apparel & Fashion, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2022
Integration with Woo Commerce and WordPress
The SMS marketing we really get a lot of customer traffic with this tool.
CONSMarsello is not compatible with Woo Commerce or WordPress. Our website is a WordPress site and we cannot implement any codes online as the systems are not integrated. It limits the potential for us and is frustrating.
Reason for choosing Marsello
My point of sale system is Vend and it works with this, i was unaware it didn't integrate with WordPress.
Susan
Education Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Freebies
Great!
PROSEasy to use most place now have and i like the offers
CONSNothing its all easy to use and i love the offers
Andy
Verified reviewer
Security and Investigations, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great App
Often forget to use when in McDonald's but otherwise no complaints and experience overall is great
PROSGreat App, great cross of business support, great rewards.
CONSBe great if it reminded me that I'm in X business and this business uses the Goodie Card
Anis
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Very prompt response to customer service requests
Ease of use, Good in store display. One card can be used at all businesses with loyalty program powered by Goody. If one forgets the card can accumulate loyalty points through email checkin - how cool.
CONSNot much flexibility in configuration. After registering a payment it does not initialise the display. Decimal amounts not permitted.
Marie
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great product
No issues with goody
PROSVery easy to use, clients and staff find it simple and efficient.
CONSNothing everything fine. Software works well and we have no issues
Vendor Response
Great you hear you're enjoying it Marie! We have some up coming features and integrations we think you'll love. All the best, Rory Moss Marketing Manager
Replied September 2018
Jennie
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Fairly easy to use
pretty quick, easy to use. easy to sign people up.
CONSOnce you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.