The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

None

There was nothing that stood out about this software

not user friendly. Did not work as promised. Did not get the customer service I needed

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

Customer friendly Fast Easy I love the options available

Needs more interaction with the marketing

[sensitive content hidden] and his pacience was very helpfull.

It was not supportive for our language but they did translate front end with our help. Only CMS still needs to support other languages.

easy user interface, great customer support and an amazing team.

till now, nothing we didn't like. hopefully, we stay as we are.

Ease of use and overall easy implementation

Pricing and I don't think its Kangaroos issue but deep integration with lightspeed.

Very positive, would recommend to others.

Very quick communication via email and the process of setting up an app went smoothly. Everything we wanted to be included in our app was made possible. [sensitive content hidden] was very friendly, patient and helpful.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

It ticked all the boxes, has all the features I was looking for, and is extremely user-friendly and convenient. The onboarding was perfect, and the support is always there to answer and guide. Great platform & service!

It's perfect—there's nothing I don't like.

The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Ease of use, Customer point tracking, Customer Service from Staff

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

No issues with Kangaroo Company; all good!

A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Excellent customer support, always there to help.

Customer service to work through customizing the out of box product.

A mistaken points bonus can't be undone by me of Kangaroo team.

I like everything about the system. They did good work putting it together.

Not being able to set our customers up with a default PIN when signing into the Loyalty App for the first time.Our customers currently have to email Kangaroo support in order to establish their PIN when using the Loyalty App for the first time.

Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system. Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.

Ease of use Number of features Integrates with Lightspeed Customer support is great

Tablet version is buggy Wish it would allow you to edit offers when using them in marketing emails.

Versatility, simplicity, customer service. Everything we need from a loyalty program

We are not able to merge accounts ourselves

Very good Would highly recommend to any business that’s thinking of working with Kangaroo

Easy to use, has lots of cool features that are very beneficial for our business

Not much. To be honest their support team is highly efficient and answer all our needs straight away

I am very happy with Kangaroo and their support team is very quick to respond on the chat line to help me whenever I have a question. Most of all, this program brings in results!

I like how easy it was to set up the rewards and get customers to use the app to check in and earn points. We're very busy and the QR code really speeds up the process. Now that our email and text marketing is all in one, it's very fast to set up a campaign and get it sent out.

Everything works exactly as promised. I have nothing negative to say.

I like it very much as small business but still having marketing tool to hold its customer base.

Very good to stay connected to your customer base.

This highlights Kangaroo Rewards more than the Store

For the most part they have been very responsive and it has worked for my needs.

The integration with Lightspeed is really good. The newsletters are easy to make and share on social media. They have made changes off my recommendations.

would like to be able to better separate the customers and use categories from Lightspeed as well as tags.

Their amazing customer service! Always super attentive and ready to help!

Nothing so far. Everything is going as we were expecting

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

I would say explaining the switch to customers was the hardest part however they got it pretty quick.